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Forum Thread: igetting rid of a trojan or virus

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coolcats3 igetting rid of a trojan or virus
Member 23rd Feb, 2010 02:03
Ranking: 0
Posts: 1
User Since: 23rd Feb, 2010
System Score: N/A
Location: AU
anyone out there know how i can get rid of security tool (PC TOOLS) on my computer and why secunia couldn't find it. its not on my add and remove programs. Everytime i turn my computer on its there and i have to hold down 3 buttons on keyboard to get it off screen to enable me to use my computer. apperently everyone says use malwarebytes but it comes up that internet exploreer don't recommend downloading it as it can be harmful to your computer. What do i do.

--
mousey

thedillpickl RE: igetting rid of a trojan or virus
Contributor 23rd Feb, 2010 05:44
Score: 376
Posts: 872
User Since: 3rd May 2009
System Score: 100%
Location: US
Hi mousey:

I'm not 100% certain what you have going on, but PCTools is a known vendor. Sometimes malicious people pretend to be someone/something they are not. You may have downloaded this from a pretender. In the future, to be safe, only download stuff from places like Cnet or FileHippo, etc. They make sure the vendor is legitimate.

http://download.cnet.com/windows/
http://www.filehippo.com/

Another handy site is Gizmo Richards, they are unbiased as no one pays them.

http://www.techsupportalert.com/

Read this to find out more about MBAM;

http://www.techsupportalert.com/best-free-adware-s...

To remove the offending program, you may want to try Revo Uninstaller. You can find info about uninstallers here;

http://www.techsupportalert.com/best-free-program-...

It can (sometimes) uninstall a program that was on your machine before you installed Revo. I've only recently begun to play with Revo so can't say much more.

Hope this helps. Post back for more help is needed.


regards;

Fred

--
XP Home
Chrome, Firefox, IE8
--
consilio et animis
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This user no longer exists RE: igetting rid of a trojan or virus
Member 23rd Feb, 2010 08:37
Hi,

Keep in mind that the Secunia PSI does not attempt to find or treat infections and other spyware/malware/virus/worm/etc. related problems. The PSI (And the CSI) are vulnerability scanners, and they attempt to help you keep your system secure by patching the vulnerabilities that can lead to infection.

Good luck cleaning up your system.
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michaelsalis RE: igetting rid of a trojan or virus
Member 23rd Feb, 2010 12:15
Score: 57
Posts: 141
User Since: 18th Feb 2009
System Score: 98%
Location: UK
hi

It seems you may have one of those bogus internet security programs which sometimes can stop you downloading and installing a program like Malwarebytes from the official website.

One way of getting around this is to download it from the filehippo site and running it. You may need to do a scan with Malwarebytes after starting the computer in safe mode if it doesn't work in normal mode.

There are a couple of sites and I cannot remember the names at the moment where you can post a log of the activities on your computer and somebody will analyse it and give advice as to how to remove anything malicious.

If all else fails you may need to reinstall your operating system from scratch.

Michael

--
Michael
Toshiba Satelite A660
Intel i7
Windows 7 Ultimate
IE9

Toshiba Equium Laptop
Intel Centrino Duo
Windows Vista Ultimate SP2
IE9
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Anthony Wells RE: igetting rid of a trojan or virus
Expert Contributor 23rd Feb, 2010 15:18
Score: 2463
Posts: 3,348
User Since: 19th Dec 2007
System Score: N/A
Location: N/A
Last edited on 23rd Feb, 2010 15:23
@coolcats3

You have a nasty "rogue antispyware" as per this link ; I suggest you use the link I posted there to "bleepingcomputer" and follow their method absolutely and precisely including renaming MBAM . The IE notice is probably false and part of the spyware .

MalawreBytes'AntiMalware is highly respected , while the SpyHunter mentioned by @ncortina as his solution is a pay programme and has a highly doubtful reputation :-

http://secunia.com/community/forum/thread/show/349...

Let us know how you get on.

Anthony



--


It always seems impossible until its done.
Nelson Mandela
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thedillpickl RE: igetting rid of a trojan or virus
Contributor 24th Feb, 2010 06:34
Score: 376
Posts: 872
User Since: 3rd May 2009
System Score: 100%
Location: US
Hi Michael & Anthony;

Good to hear from you & thanks for the input.


Fred

--
XP Home
Chrome, Firefox, IE8
--
consilio et animis
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