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Forum Thread: Adobe DLM will not uninstall

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe GetPlus DLM ActiveX Control 1.x

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hamguy9 Adobe DLM will not uninstall
Member 3rd Mar, 2010 07:35
Ranking: 0
Posts: 7
User Since: 11th Apr, 2009
System Score: N/A
Location: US
I'm not sure why we needed a download manager anyway, but now that this one is a problem, I can't get it to uninstall. Add/Remove programs does not seem to function properly on this program. I disabled the plug-in it installed in Firefox. I found the service "getPlus(R) Helper" in services.msc but there is no way to delete it from the list of services as suggested. (At least not that I could see.)

XP SP3
Firefox 3.6
all up to date

Any suggestions?

Anthony Wells RE: Adobe DLM will not uninstall
Expert Contributor 3rd Mar, 2010 16:15
Score: 2463
Posts: 3,348
User Since: 19th Dec 2007
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@hamguy9 ,

Are you using/following the instructions in the Adobe bulletin ?? :-

http://www.adobe.com/support/security/bulletins/ap...

Is the ADLM showing in your "Add/Remove" ??

Can you find the "NOS" folder in your Program Files folder ??

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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hamguy9 RE: Adobe DLM will not uninstall
Member 5th Mar, 2010 07:41
Score: 0
Posts: 7
User Since: 11th Apr 2009
System Score: N/A
Location: US
Sorry for the delay.

ADLM is listed in Add/Remove Programs but when I click the "Remove" button it flashes the screen and doesn't uninstall or do anything else.

The NOS Files and Folders are exactly where they said they would be.

If I disable the service in msconfig can I safely remove the files? Just thinking out loud.
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Anthony Wells RE: Adobe DLM will not uninstall
Expert Contributor 5th Mar, 2010 14:31
Score: 2463
Posts: 3,348
User Since: 19th Dec 2007
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Last edited on 5th Mar, 2010 14:35
Hello hamguy9 ,

There seems to be a ""similar" problem on this adjacent thread :-

http://secunia.com/community/forum/thread/show/368...

I don't know why Add/Remove doesn't work for you .

Have you tried to delete the "NOS" folder ?? it is not essential to your computer .

If you cannot delete getplus in services.msc , changing the status to disabled in msconfig or services.msc might help ; then retry the remove/delete . GetPlus is not essential to your computer .

Let us know your progress .

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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hamguy9 RE: Adobe DLM will not uninstall
Member 6th Mar, 2010 19:40
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Posts: 7
User Since: 11th Apr 2009
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Location: US
I looked at the other thread. Seems like a lot of trouble to get rid of something I don't need in the first place.

I was looking for a cleaner way of uninstalling. I set the service to "disabled" in services.msc an deleted the NOS folder. Secunia immediately detected the change. System Mechanic and CCleaner to clean up the registry. I still can't get the entry out of Add/Remove Programs but that is a small annoyance.

The bigger problem is how to get Shockwave and Flash updates without installing a Download Manager.
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Anthony Wells RE: Adobe DLM will not uninstall
Expert Contributor 6th Mar, 2010 20:23
Score: 2463
Posts: 3,348
User Since: 19th Dec 2007
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Location: N/A

Glad you got cleaned up(pish) at least secure :)

Personally , I use Firefox to download both the ActiveX and NPAPI Flash installers and the dual Shockwave Installer from the Adobe website . Ff gives me a yellow warning ribbon at the top of the webpage tab/window for the ADLM requesting to download (during the initial install) and allows me to reject it .

The file downloads from FileHippo used to NOT have the ADLM .

I also posted this thread some time ago which shows the dross free downloads available from/at Adobe's website :-

http://secunia.com/community/forum/thread/show/276...

You can/could(?) adapt for IE or Chrome or whatever .

Hope this helps .

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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ddmarshall RE: Adobe DLM will not uninstall
Dedicated Contributor 6th Mar, 2010 20:43
Score: 1219
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User Since: 8th Nov 2008
System Score: 98%
Location: UK
The Windows Installer Cleanup Utility might remove the entry in Add/Remove Programs.

http://support.microsoft.com/kb/290301

PS Don't forget Adobe Reader also uses the DLM.

--
This answer is provided “as-is.” You bear the risk of using it.
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hamguy9 RE: Adobe DLM will not uninstall
Member 6th Mar, 2010 21:22
Score: 0
Posts: 7
User Since: 11th Apr 2009
System Score: N/A
Location: US
Thanks ddmarhall and Anthony.

I've had so much trouble with Adobe products lately that I have been using other PDF readers-though none are entirely acceptable.

Great article on using Firefox to avoid ADLM. I must have clicked through it or ignored it somehow. Also, I already got rid of AIR (comes with Reader). I never thought of The FTP Archives.

Windows Installer Cleanup is already on my system. It didn't remove the Add/Remove entry. There are other ways I suppose.

Thanks for your help.
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JL Krol RE: Adobe DLM will not uninstall
Member 7th Mar, 2010 00:04
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User Since: 10th Dec 2008
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Location: US
When I talked to Adobe on the phone about their DLM not allowing me to upgrade the version as well as not uninstalling via their two suggested methods, I asked them why I needed DLM in the first place. They told me that program was used to notify me of their updates.

JL Krol
Chicago
WinXP Media Center/SP3
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hamguy9 RE: Adobe DLM will not uninstall
Member 7th Mar, 2010 01:52
Score: 0
Posts: 7
User Since: 11th Apr 2009
System Score: N/A
Location: US
Secunia does a better job of telling me when I NEED to update without causing security problems. Other programs have a feature that automatically checks for updates while you are actually using the program. Adobe has chosen the most intrusive way of doing the job.
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Anthony Wells RE: Adobe DLM will not uninstall
Expert Contributor 8th Mar, 2010 17:19
Score: 2463
Posts: 3,348
User Since: 19th Dec 2007
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Last edited on 8th Mar, 2010 17:22
If either of you still have the ADLM in your "AddRemove" , you might want to go through the GetPlus removal suggestions (at the end) of the article linked in my thread link above .

This includes removing the relevant .dll file from Firefox Plug-ins folder .

Anthony

PS : I understood the Adobe "updater" was separate from the "ADLM" - I seem to have the former but not the latter !

--


It always seems impossible until its done.
Nelson Mandela
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hamguy9 RE: Adobe DLM will not uninstall
Member 9th Mar, 2010 01:06
Score: 0
Posts: 7
User Since: 11th Apr 2009
System Score: N/A
Location: US
Thanks Anthony.

I got rid of most of it the dirty way. I will have to go delete the .dll out of the Firefox plugins folder. The entry in Add/Remove doesn't bother me. On the other hand I could put all the files and registry entries back or let it reinstall and go through the process. A weekend project, maybe.

I always understood that Adobe Reader automatically checked for updates via Adobe Updater. Have they abandoned that in favor of ADLM? Or are they running side-by-side? Or perhaps the person on the phone didn't know what he was talking about. It wouldn't be the fist time that happened.
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ddmarshall RE: Adobe DLM will not uninstall
Dedicated Contributor 9th Mar, 2010 13:56
Score: 1219
Posts: 971
User Since: 8th Nov 2008
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Location: UK
The ADLM is used if you download Adobe Reader from the Adobe website. I can remember occasions when updating from the website was necessary to get a new release. Using the updater just patched the installed version.

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This answer is provided “as-is.” You bear the risk of using it.
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hamguy9 RE: Adobe DLM will not uninstall
Member 10th Mar, 2010 06:22
Score: 0
Posts: 7
User Since: 11th Apr 2009
System Score: N/A
Location: US
Well, ADLM is eradicated (on my machine, at least), and all is well.

Some programs you can let alone, others you must watch carefully. I think I will let Secunia tell me when there is a reason that I MUST get the new version and then I will go find and download it myself.

I'm glad to have forums like this. I got good information, and hope to give some in my own areas of experience.

Thanks All!
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