Secunia CSI7
Advisories
Research
Forums
Create Profile
Our Commitment
PSI
PSI API
CSI
OSI
xSI
Vulnerabilities
Programs
Open Discussions
My Threads
Create Thread
Statistics
About

Forum Thread: Adobe Reader Update

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Reader 9.x

This thread has been marked as resolved.
bill577mccray Adobe Reader Update
Member 21st Apr, 2010 17:30
Ranking: 0
Posts: 5
User Since: 20th Apr, 2010
System Score: N/A
Location: US
Apparently I clicked the wrong button on my previous thread and terminated it, so I'm starting another one. Sorry for the error.

I'm on Windows 7 Home Premium. Secunia PSI tells me that I need to install an update to Adobe Reader. I downloaded the recommended file, which is an MSP file. So far I have been unable to install the file.

Previously, I couldn't find the msiexec program to install the file. I searched for it and didn't find it. Today, because of trying to do something else, I stumbled upon the file. It is in C:\windows\system32 just as someone suggested. I don't know why I didn't find it with Windows Explorer search.

I associated the program with filetype MSP and double clicked the update file. I got a Help window. It appeared that I needed the "/update" option in my command line. I didn't find a way to add an option to an associated program call, so I went to the command prompt window and tried to run msiexec from there.

Msiexec reports that the MSP file from Adobe, recommended by Secunia PSI, is not a windows update file. I downloaded the file again and retried running msiexec in the command prompt window. This is the message I get:

"This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package."

The solution may be just to uninstall Adobe Reader and then reinstall it, but I'm concerned that I will just be facing this problem with future updates so I would like to figure out why I can't install this update.

In case it makes a difference: Right now I am not able to run Windows Update. I keep getting a "80072EFD, unknown error" message. I'm still working on this one, but thought I would tell you about it in case the two problems are related.

Post "RE: Adobe Reader Update" has been selected as an answer.
ddmarshall RE: Adobe Reader Update
Dedicated Contributor 21st Apr, 2010 18:33
Score: 1208
Posts: 960
User Since: 8th Nov 2008
System Score: 98%
Location: UK
The usual cause of 80072efd is not being able to access the Microsoft servers.

Did you try msiexec /p filename ? Try starting the command prompt with run as adminstrator. But you shouldn't need to do this to update and I think you need to get this fixed or you will just have more problems in the future.

I've managed to fix a broken update with this:

http://support.microsoft.com/kb/971058

However, it doesn't explicitly say it's suitable for Windows 7 and I don't think it would fix your file association problem.

Maybe answers.microsoft.com could help.

--
This answer is provided “as-is.” You bear the risk of using it.
Was this reply relevant?
+0
-0
bill577mccray RE: Adobe Reader Update
Member 21st Apr, 2010 20:14
Score: 0
Posts: 5
User Since: 20th Apr 2010
System Score: N/A
Location: US
The Windows Update problem has happened every time I tried it both yesterday and today. Thus, I suspect that it's not Microsoft's server. I'll have to try their help forums.

Using "run" didn't change the result on the msiexec problem.
Was this reply relevant?
+0
-0
ddmarshall RE: Adobe Reader Update
Dedicated Contributor 21st Apr, 2010 20:32
Score: 1208
Posts: 960
User Since: 8th Nov 2008
System Score: 98%
Location: UK
Good luck.

Sometimes it's easier just to reinstall Windows.

--
This answer is provided “as-is.” You bear the risk of using it.
Was this reply relevant?
+0
-0
Maurice Joyce RE: Adobe Reader Update
Handling Contributor 21st Apr, 2010 20:33
Score: 11720
Posts: 8,956
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Bill,
Have U tried the built in mend Windows update problem using the Windows 7 built in fixer?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
Was this reply relevant?
+1
-0
Maurice Joyce RE: Adobe Reader Update
Handling Contributor 21st Apr, 2010 20:33
Score: 11720
Posts: 8,956
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 21st Apr, 2010 20:35
Bill,
Have U tried to mend the Windows update problem using the Windows 7 built in fixer?

Chances are it can fix it.


--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
Was this reply relevant?
+1
-0
gjjean RE: Adobe Reader Update
Contributor 21st Apr, 2010 23:17
Score: 192
Posts: 197
User Since: 9th Apr 2010
System Score: 100%
Location: LB
Last edited on 21st Apr, 2010 23:19
Hi all
@ Bill
You said that this problem had began two days ago.
Try to use the system restore or use the action center.
Open the action center by cliking the flag beside the clock
at the bottom of page there is "Troubleshoot"&"Recovery"
if you elect to make a restore then click-it, if not click on
troubleshoot and you will be presented with a list of choices
select "System&Security" and make the repairs.

Post back @ the forum if you need more assistance.

Sorry for tonight, i have to leave.

Good luck.


--
HP pavilion DV6
Win 7 64bit - SP1
IE10 + MSSE4.3.215
Was this reply relevant?
+0
-0
gjjean RE: Adobe Reader Update
Contributor 22nd Apr, 2010 17:17
Score: 192
Posts: 197
User Since: 9th Apr 2010
System Score: 100%
Location: LB
Hi again Bill
If my reply of yesterday didn’t work for you, try the following:
Click Start, in the search box type “RELI”, at the top of the page you will see: View reliability History”, Click-it and you will be presented by a chart showing you what is wrong or else with your system.
At the bottom of the page click on “Check for solutions of all problems” and let windows do the job.
This is what i can do for you till now. Good luck.


--
HP pavilion DV6
Win 7 64bit - SP1
IE10 + MSSE4.3.215
Was this reply relevant?
+0
-0
bill577mccray RE: Adobe Reader Update
Member 23rd Apr, 2010 01:23
Score: 0
Posts: 5
User Since: 20th Apr 2010
System Score: N/A
Location: US
I took the suggestion to back my system up to before the problem occurred. On the first try, I went back to Monday, but it didn't help. I then backed up to Monday. I was then able to download Window Updates and install them. In addition, I was then able to run the update for Adobe Readers.

Many thanks to everyone for your suggestions. Before those suggestions, I had run out of things to try.

Computers can be SO frustrating.
Was this reply relevant?
+0
-0

This thread has been marked as locked.


 Products Solutions Customers Partner Resources Company
 
 Corporate
Vulnerability Intelligence Manager (VIM)
Corporate Software Inspector (CSI)
Consumer
Personal Software Inspector (PSI)
Online Software Inspector (OSI)
 Industry
Compliance
Technology
Integration
 Customers
Testimonials
 VARS
MSSP
Technology Partners
References
 Reports
Webinars
Events
 About us
Careers
Memberships
Newsroom


 
© 2002-2014 Secunia ApS - Rued Langgaards Vej 8, 4th floor, DK-2300 Copenhagen, Denmark - +45 7020 5144
Terms & Conditions and Copyright - Privacy - Report Vulnerability