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Forum Thread: Cannot reinstall Flash

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Flash Player 10.x

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LaoHai Cannot reinstall Flash
Member 30th May, 2010 15:24
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Posts: 7
User Since: 11th Nov, 2009
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While using Secunia PSI and checking my system I found out that Adobe Flash was not secure, as a newer version was available. So I updated Flash, but that did not solve the problem. I then completely uninstalled Flash and tried again. To reinstall it I had to use the Adobe Download Manager, but that's where the problem started. Every time I try to download it, I get a message: getPlus+ (R) Error: 16263.203.319.73172312.80040154.FFFFFFFF.80080005. I tried to get rid of this getPlus program, which was in a folder called NOS (which I found via Google Desktop search). But even deleting that did not help. I'm pretty frustrated and would very much appreciate some helpful hints!

Post "RE: Cannot reinstall Flash" has been selected as an answer.
ddmarshall RE: Cannot reinstall Flash
Dedicated Contributor 30th May, 2010 15:56
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User Since: 8th Nov 2008
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Location: UK
You can download the Flash plugins without using the Adobe Download Manager from here:

IE:
http://www.filehippo.com/download_flashplayer_ie/7...

Other browsers: http://www.filehippo.com/download_flashplayer_fire...

Before installing it is a good idea to download and run the Adobe uninstaller from here:

http://kb2.adobe.com/cps/141/tn_14157.html

To be sure all traces of old players are removed restart your computer after running the uninstaller and before reinstalling.

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LaoHai RE: Cannot reinstall Flash
Member 30th May, 2010 16:13
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Many thanks for your response. I'll try it now and will let you know whether or not it worked!
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LaoHai RE: Cannot reinstall Flash
Member 30th May, 2010 16:31
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I tried all that you suggested, including uninstalling Flash (even though I did not have it installed) and restarting my computer. Then, when I tried to install Flash from the file I downloaded, I got the following message:
The version of Adobe Flash Player ActiveX that you are trying to install is not the most current version. Please visit http://www.adobe.com/go/getflashplayer to obtain the latest, most secure version. Could this be related to the getPlus problem?
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ddmarshall RE: Cannot reinstall Flash
Dedicated Contributor 30th May, 2010 17:01
Score: 1219
Posts: 971
User Since: 8th Nov 2008
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Location: UK
It should be version 10.0.45.2, which is the latest.
Try the links in section 5 of this article to make sure to get the Adobe recommended version.

http://kb2.adobe.com/cps/191/tn_19166.html

Is there any reference to the Getplus Download Manager in your Programs and Features?

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LaoHai RE: Cannot reinstall Flash
Member 30th May, 2010 18:04
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Hi All,
Thank you for your response(s). I finally did it! First of all, I downloaded the uninstall_flash_player software once more and ran it again. I also searched for all files or folders with the name of getPlus, NOS or NOS Microsystems - I couldn't find any. I then went to FileHippo.com and searched for download flash. The first item that came up was Flash Player 10.1.53.60 RC 6 (IE), which I downloaded and installed. I tried this before - in vain - but this time it worked!
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ddmarshall RE: Cannot reinstall Flash
Dedicated Contributor 30th May, 2010 18:17
Score: 1219
Posts: 971
User Since: 8th Nov 2008
System Score: 98%
Location: UK
This is Flash Player 10.1 release candidate. It's not been released to the general public yet. That's probably why you had a problem installing 10.0.
If you are happy with 10.1 stick with it. If you find you are having problems with it come back and we'll try to sort it out.

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wr RE: Cannot reinstall Flash
Contributor 30th May, 2010 18:31
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User Since: 30th Mar 2008
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Last edited on 30th May, 2010 18:51
Hi all

I agree with ddmarshall-this is a Release
Candidate and as such will not be recognized by
the PSI for scanning . v.10.0.45.2 is the latest that is secure
& comes in 2 flavors-1. for IE & 2. for all other browsers.
Of course it's you choice whether you want to keep
this v. or not. Here's a link for the IE version:
http://www.filehippo.com/download_flashplayer_ie/7...
non IE:http://www.filehippo.com/download_flashplayer_fire...

Hope this helps.

Regards, wr

If this post solves your problem please lock this
thread by choosing ACCEPT so you & I won't receive
unnecessary update emails.
EDIT: Added link for non-IE browsers.

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Windows Vista Home Premium SP2 32 bit
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The weakest link of a computer system is always sitting in front of the monitor.
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wr RE: Cannot reinstall Flash
Contributor 30th May, 2010 19:06
Score: 308
Posts: 739
User Since: 30th Mar 2008
System Score: 100%
Location: US
Here's a quick guide on handling problem(s) with
uninstall/reinstall with Flash Player.

When updating Adobe products the update doesn't remove
the 'old' version. Also in order to remove the old program you
must use Adobes uninstaller-in addition you must
close ALL instances of programs that may use FP as
they will be locked because they're in use. This includes
ALL browsers, IMs, the PSI & anything else that uses FP.

Also there are 2 downloads available
1 for ActiveX (IE) & 1 for NPAPI (all other browsers) if used.

I think basically your best bet would be to download the uninstaller
uninstall all of FP & then install the latest version. After running
the uninstaller be sure to restart your comp & rescan the programs
to be sure ALL instances have been removed.

Here's the link to Adobe uninstaller:http://kb2.adobe.com/cps/141/tn_14157.html?promoid...

Good luck.

Regards, wr

--
HP Pavilion Slimline s3020n
Windows Vista Home Premium SP2 32 bit
AMD 64 Athlon X2
Firefox 31.3.0 ESR
The weakest link of a computer system is always sitting in front of the monitor.
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