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Forum Thread: Secunia PSI Crashes Daily

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Sovereign Secunia PSI Crashes Daily
Member 24th Jun, 2010 17:48
Ranking: 0
Posts: 13
User Since: 19th Feb, 2009
System Score: N/A
Location: N/A
In my computer's Reliability Monitor (Windows 7 Professional x64), I see a daily crash/"stopped working" for Secunia PSI. There is no specific time or trigger; the last week's worth occurred without me even being notified (aside from the Reliability Monitor). Does anyone else experience this? If so, what corrective options are available?

M.Hansen RE: Secunia PSI Crashes Daily
Secunia Official 25th Jun, 2010 11:11
Score: 188
Posts: 410
User Since: 26th Jan 2009
System Score: N/A
Location: Copenhagen, DK
Hi

Does the PSI actually crash?
How is the PSI general performance on your system?

Also running on a Windows 7 x64 I tried to look at the reliability monitor, no crashes at all.
Sovereign RE: Secunia PSI Crashes Daily
Member 25th Jun, 2010 16:28
Score: 0
Posts: 13
User Since: 19th Feb 2009
System Score: N/A
Location: N/A
PSI does not have any performance issues. This is verbatim from the Reliability Monitor.

Description
Faulting Application Path: C:\Program Files (x86)\Secunia\PSI\psi.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: psi.exe
Application Version: 1.5.0.2
Application Timestamp: 4bff9c98
Fault Module Name: psi.exe
Fault Module Version: 1.5.0.2
Fault Module Timestamp: 4bff9c98
Exception Code: c0000005
Exception Offset: 00006523
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 1885151669
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M.Hansen RE: Secunia PSI Crashes Daily
Secunia Official 28th Jun, 2010 10:18
Score: 188
Posts: 410
User Since: 26th Jan 2009
System Score: N/A
Location: Copenhagen, DK
Hi

We would very much like a real crash dump from you.
However a dump file can be fairly large (Tested with my own psi and it ended up with 162MB)

If you know how to make a dump file (.dmp) please compress it and if needed split it in smaller pieces in order to mail it to support@secunia.com
(Many email clients is limited to a fixed maximum file size)

If you don't know how to do this, please let me know your preferred compression tool. I will then make a guide for you.

(I was able to compress the 162MB .dmp file to 45MB over 33 files of 1.44MB each)
Sovereign RE: Secunia PSI Crashes Daily
Member 28th Jun, 2010 16:28
Score: 0
Posts: 13
User Since: 19th Feb 2009
System Score: N/A
Location: N/A
I would like a guide written, since I've only seen Windows crash dumps (not individual application crash dumps). I use WinRAR x64 and will reinstall Secunia (I uninstalled it to save my Reliability Monitor from constantly recording application failures).
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mogs RE: Secunia PSI Crashes Daily
Expert Contributor 29th Jun, 2010 01:19
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Hello.
I'm not at all knowledgeable/familiar with Windows 7.....but it did occur to me 'pon reading your post....does'nt the Secunia failure show up in Problems Reports and Solutions ( if there is such a thing in W7 ) ? Are'nt you then able to click on "search for a solution" and thereby send a report to Windows ? Just wondered. Regards

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Sovereign RE: Secunia PSI Crashes Daily
Member 29th Jun, 2010 02:02
Score: 0
Posts: 13
User Since: 19th Feb 2009
System Score: N/A
Location: N/A
Yep. I've done that several times, but "no solutions are available."
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M.Hansen RE: Secunia PSI Crashes Daily
Secunia Official 29th Jun, 2010 09:06
Score: 188
Posts: 410
User Since: 26th Jan 2009
System Score: N/A
Location: Copenhagen, DK
Creating the dump file:

Launch the PSI, wait for the reliabillity monitor to detect a crash.
Once detected, open the task manager.

Click "Show processes for all users"

Right-click on psi.exe and pick "Create Dump File"

It should now create a dump file in the temp folder.

To make it easier to use, I would recommend to move the file to your desktop or similar.


Compression:

Open WinRar

Go to "Options"-> "Settings"

Go to the tab "Compression"

Click on "Define volume sizes..."

Create a user defined size to fit just below your email client's maximum file size.

Often this is 10MB, so if you make it 8MB, you should be safe.

Note that the size is defined in bytes. So you need to multiply. 8x(1024x1024) = 8388608 Bytes

Navigate within WinRar to the psi.dmp and select it.

Click on "ADD" to make a Archive

In the "Split to volume, bytes" select your newly created user defined size.

Click "OK" to begin the compression


Email:

Send the .rar files to support@secunia.com

(I got 7x8MB rar files in this case, so 7 emails)

If you could name your emails to something like "PSI crash, reliability monitor 01-07" it would be great

Thank you for your help in this matter.
Sovereign RE: Secunia PSI Crashes Daily
Member 29th Jun, 2010 13:30
Score: 0
Posts: 13
User Since: 19th Feb 2009
System Score: N/A
Location: N/A
Okay does this have t be done right after the crash? If so, that would prove difficult as I never know when PSI is going to crash.
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M.Hansen RE: Secunia PSI Crashes Daily
Secunia Official 29th Jun, 2010 13:51
Score: 188
Posts: 410
User Since: 26th Jan 2009
System Score: N/A
Location: Copenhagen, DK
Can you wait for the Reliabillity Monitor to register a crash?

Sovereign RE: Secunia PSI Crashes Daily
Member 30th Jun, 2010 05:07
Score: 0
Posts: 13
User Since: 19th Feb 2009
System Score: N/A
Location: N/A
5:56PM EST PSI crashed. Didn't catch it--wasn't paying much attention to the computer. Should I relaunch it and create a dump file, or what?

I cannot babysit the computer and just wait around for PSI to crash, if that is indeed the implication of "dump file."
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M.Hansen RE: Secunia PSI Crashes Daily
Secunia Official 30th Jun, 2010 08:20
Score: 188
Posts: 410
User Since: 26th Jan 2009
System Score: N/A
Location: Copenhagen, DK
You should receive a message about the psi.exe crashes and if you want to check for a solution online, is that correct?

Once that message appears, don't close it. Open the task manager and create the dump file.

If you close the crash window, the psi.exe will disappear from the task manager.
Sovereign RE: Secunia PSI Crashes Daily
Member 30th Jun, 2010 13:37
Score: 0
Posts: 13
User Since: 19th Feb 2009
System Score: N/A
Location: N/A
I must have a system setting that suppresses that dialogue box and automatically checks for solutions. Either that or the box times out.
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M.Hansen RE: Secunia PSI Crashes Daily
Secunia Official 30th Jun, 2010 13:54
Score: 188
Posts: 410
User Since: 26th Jan 2009
System Score: N/A
Location: Copenhagen, DK
Could I ask you to check that psi.exe is not in the task manager after a crash?

You might also want to check your settings for the crash window.
The settings should be here:
Control Panel\All Control Panel Items\Action Center\Change Action Center settings
Sovereign RE: Secunia PSI Crashes Daily
Member 30th Jun, 2010 16:10
Score: 0
Posts: 13
User Since: 19th Feb 2009
System Score: N/A
Location: N/A
I've changed the error reporting setting to "Each time a problem occurs, ask me before checking for solutions" under Action Center->Problem Reporting Settings. If this doesn't work, I'm not sure how to prevent Windows from silently dismissing the PSI's crash.
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puget1 RE: Secunia PSI Crashes Daily
Member 30th Jun, 2010 18:55
Score: 0
Posts: 551
User Since: 21st Dec 2007
System Score: N/A
Location: US
Last edited on 30th Jun, 2010 18:56
Just out of curiosity,are you experiencing any other problems with other programs or just PSI. Just getting over the hard wire side of my modem going tits ( I know am going to get minimized for this). It really masked itself that is why am asking.

--
Windows Home Basic-Service Pack 2
Dell AMD Athlon 64x2 Processor 4000+ 2.10Ghz 2Memory 32 Bit

Firefox 27+ - MS Security Essentials+Spybot-Spyware Blaster-Malwarebytes-Emsisoft Malware- Sandboxie

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Sovereign RE: Secunia PSI Crashes Daily
Member 30th Jun, 2010 19:10
Score: 0
Posts: 13
User Since: 19th Feb 2009
System Score: N/A
Location: N/A
Nope, PSI is the sole program that crashes. My hardware is recertified, but this crash was occurring on a different laptop (32-bit) as well. I figured this would stop when I got a new laptop (from Dell's Outlet) but it continues, hence this post.
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Sovereign RE: Secunia PSI Crashes Daily
Member 2nd Jul, 2010 19:36
Score: 0
Posts: 13
User Since: 19th Feb 2009
System Score: N/A
Location: N/A
Nope. Even with the error reporting settings modification, I receive no notice of the PSI's failure except through the Reliability Monitor. I'm not sure how we're supposed to get a dump file if Windows unloads the process from memory without asking me and the process crashes at random times...
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mogs RE: Secunia PSI Crashes Daily
Expert Contributor 2nd Jul, 2010 23:26
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
If you go to Problems Reports and Solutions again....view problem history, and then click on an item; then right click and view problem details ? Is the status Report Sent ?
Is a report retained there from each of the crashes ?

--
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Sovereign RE: Secunia PSI Crashes Daily
Member 9th Jul, 2010 13:59
Score: 0
Posts: 13
User Since: 19th Feb 2009
System Score: N/A
Location: N/A
Good news everyone! I managed to "catch" a crash so I'm emailing the WinRAR-ed dump files in today.
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