Forum Thread: Auto-update Adobe Reader 8.2.2.217 failed

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bwawsc Auto-update Adobe Reader 8.2.2.217 failed
Member 3rd Jul, 2010 21:58
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User Since: 17th Jun, 2010
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I watched this for a couple of days to be sure. Although the update history says Adobe Reader 8.2.2.217 was updated to 8.2.3, as far as I can tell it has not - and a rescan finds the older version. It keeps trying to launch an install, which gets part of the way through and then fails because it can't find the .msi file in the Secunia folder structure.

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Bill Walton

Anthony Wells RE: Auto-update Adobe Reader 8.2.2.217 failed
Expert Contributor 4th Jul, 2010 15:26
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Hello Bill ,

Not sure whether that is a separate "Windows installer" problem or a "Secunia PSI" problem ; perhaps Secunia will be able to throw some light when they get back to PSI on Monday . They will certainly want to know about the problem if it concerns the "auto-update" link .

Take care
Anthony



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It always seems impossible until its done.
Nelson Mandela
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bwawsc RE: Auto-update Adobe Reader 8.2.2.217 failed
Member 5th Jul, 2010 06:21
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User Since: 17th Jun 2010
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Last edited on 5th Jul, 2010 06:21
It seems like I had a similar problem (but different) with the Adobe Reader 9 update. To fix the problem with Reader 8, I manually downloaded and installed Adobe Reader 9, which was apparently out of date (installed 9.3.0.148). Subsequently the history showed Failed to update 9.3.0.148 to 9.3.2.163. I manually updated and it installed 9.3.3.177, which is apparently the correct version. So, why did it try to install 9.3.2.163 instead of 9.3.3.177, and why did it fail?


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Bill Walton
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M.Hansen RE: Auto-update Adobe Reader 8.2.2.217 failed
Secunia Official 5th Jul, 2010 10:52
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Hi

The Adobe Reader programs is kinda tricky as they require incremental updates, meaning you will have to download and install updates in a certain order.

A 9.3.3 patch would fail if the program it should apply to is only 9.3.1 as 9.3.2 is required.

The PSI should download and install the updates in several steps as seen below.

9.3.0
|
Download + install
|
9.3.2
|
Download + install
|
9.3.3

Could you tell me some more about your setup? Do you use a specific language version of Adobe Reader? Did you have Adobe Reader open? or maybe the Adobe Reader Plug-in open in your browser?

Any information that might be useful would be appreciated so we can find the cause of the issue.

Thank you for reporting.
bwawsc RE: Auto-update Adobe Reader 8.2.2.217 failed
Member 5th Jul, 2010 18:09
Score: 3
Posts: 21
User Since: 17th Jun 2010
System Score: 97%
Location: US
No special language version, Adobe Reader wasn't open. I run Kaspersky Internet Security 9.0.0.736, which "trusts" Secunia. Are there any log files I can submit?

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Bill Walton
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