Forum Thread: Error 1310 Error writing to file

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Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Acrobat 9.x

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jlvbio39 Error 1310 Error writing to file
Member 6th Jul, 2010 16:40
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When I try to run the update for Adobe Reader to 9.3.3, I get the following popup "Error 1310.Error writing to file: C:/Program Files (x86)\Adobe\Reader 9.0\Reader\plug_ins3d\drvSOFT.x3d. Verify that you have access to that directory

I am running Win7 64. I've closed all applications and tried running the update again, but same error.

Does anyone know what that might be caused by and how to get around it?
Thanks so much!

ddmarshall RE: Error 1310 Error writing to file
Dedicated Contributor 6th Jul, 2010 18:14
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This error is sometimes associated with Antivirus software, Firewalls and Backup Programs.

It seems to be a fairly common problem with Adobe Reader. You may find something helpful on the Adobe Reader Forum:

Here is an example of dealing with a similar problem which you may be able to modify for your purposes:

You could try using another adminstrator account or using Safe Mode.

This answer is provided “as-is.” You bear the risk of using it.
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mogs RE: Error 1310 Error writing to file
Expert Contributor 6th Jul, 2010 18:17
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Below is a description of the error I found; if you don't like using a registry scanner, it may be of no help other than some explanation.

Error 1310 is a common Windows error message. Error 1310 is usually caused by a missing system files, wrong system settings or a corrupted registry file. Use CTRL+ALT+DEL to get the task manager, if there is anything listed with [Not Responding] end task it. Next, run a system scan to check for registry errors & other system problems. 90% of the time this will fix the cause of the error.

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wr RE: Error 1310 Error writing to file
Contributor 6th Jul, 2010 18:24
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Hi jlvbio39

I will give you a couple of suggestions that my help you:

Unregister & reregister
windows Installer
1. Click Start, and then click Run.
2. In the Open box, type msiexec /unreg, and then press ENTER.
3. Click Start, and then click Run.
4. In the Open box, type msiexec /regserver, and then press ENTER.

If that doesn't help try the following.

Rename the Config.msi folder:

C:\Config.msi to C:\Config.msi.old & then run the Adobe Installer.

Hope this helps.

Regards, wr

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