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Forum Thread: blue screen of death

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hanzijr blue screen of death
Member 14th Jul, 2010 04:55
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how do you fix errors causing blue screen of death?

Maurice Joyce RE: blue screen of death
Handling Contributor 14th Jul, 2010 05:11
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Although we would like to help this is not really the Forum for specialist help on general Windows problems. I can try but need much more detail:

1. What OS & SP are U using?
2. Is it 32 or 64 Bit?
3. When do U get the BSOD? Bootup? During normal usage?
4. What were U doing immediately before the first BSOD appeared?
5. Are U getting any messages or error codes that cause the BSOD?
6. How do U get rid of the BSOD after it appears?

The more details U give the better chance of someone recognising the problem.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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thedillpickl RE: blue screen of death
Contributor 14th Jul, 2010 06:25
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Hi hanzijr;

Maurice has posted to help you get started. As I had already begun some research into this, I will post what I have for Maurice & you to use, if needed.

You are quite possibly using one of these operating systems: Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Home Server, Windows Server 2008 and Windows 7 are based on Windows NT, although they are not branded as Windows NT (re. http://en.wikipedia.org/wiki/Windows_NT ).

You can read about what the BSoD means, and common causes, in the "Windows NT" section of this article: http://en.wikipedia.org/wiki/Blue_Screen_of_Death .

Also, there was some interesting material involving MS security updates back in February of this year at: http://news.cnet.com/8301-27080_3-10452064-245.htm... .

A quick answer, if I may, is that if a driver has been installed immediately before the reboot that had the first BSoD, that (driver) is likely to be the cause. Hardware and some software install drivers, when needed, to 'work' with your computer. If the new driver caused an 'unrecoverable error' when you restart your machine the BSoD will occur. If this is the case, I would remove the new driver to see what happens. It can always be reinstalled later.

There are other things that can happen, this will have to be determined through investigation.

Maurice has asked you pertinent questions, so I leave you to it.


Regards;

Fred

--
XP Home
Chrome, Firefox, IE8
--
consilio et animis
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This user no longer exists RE: blue screen of death
Member 14th Jul, 2010 09:19
Hi,

First of, you should probably know that this forum is primarily focused on patching. Specialty help for operating system problems could probably be found quicker on more specialized forums.

That said, even though this is not our field, it is my experience that BSOD's in around 50% of the cases or more, are caused by problems with drivers, and usually graphics drivers. If you have updated any current, or installed any new drivers, there is a high chance this could be the cause of your problems.

Microsoft Windows operating systems have a mechanism for rolling back drivers. Please not that rolling back a driver can cause a device not to function, so it is important you know what you are doing, and don't attemp to rollback or remove drivers you aren't sure what do. Please also note that trying to do so happens entirely at your own risk.
Microsoft provides some documentation: http://www.microsoft.com/windowsxp/using/helpandsu...

Again, resolving issues like these isn't this forum's prime directive, and better places may be found. Nevertheless, hope this helps.
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ddmarshall RE: blue screen of death
Dedicated Contributor 14th Jul, 2010 11:51
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BSOD are usually caused by hardware or driver problems.

If you are experiencing BSOD, a good place to start is www.answers.microsoft.com . Select your operating system, go to the System Repair and Recovery Forum, post your question there. Please give them as much information as possible.

--
This answer is provided “as-is.” You bear the risk of using it.
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thedillpickl RE: blue screen of death
Contributor 14th Jul, 2010 17:44
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Last edited on 14th Jul, 2010 17:45
Thanks Emil;

Your caveat was left out of my 'quick answer'. Also the rollback to a previous version is preferable if there is an older version to rollback to.

Hi hanzijr;

My first post may have been too concise. Be cautious when removing/rolling back drivers. Only do the changes that you have experience with unless you have help.

There are many helpers here now and Emil & ddmarshall have provided links to information that should sort this out.


Fred

--
XP Home
Chrome, Firefox, IE8
--
consilio et animis
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