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Forum Thread: Forum protocol about recommending other forums.

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taffy078 Forum protocol about recommending other forums.
Contributor 31st Jul, 2010 09:21
Ranking: 408
Posts: 1,335
User Since: 26th Feb, 2009
System Score: 100%
Location: UK
Two or three years ago, I had problems very similar to those described by carolinagirl4681 in her thread
http://secunia.com/community/forum/thread/show/491...

It was before I discovered Secunia, so I posted in a different forum, one connected to a well-known AV/firewall company. To cut a long story short, they resolved it for me. Part of the process involved the 'HijackThis' software.

If none of our technicals guys here can resolve the problem for Carolinagirl, is it acceptable for me to point her in the direction of the other forum?

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taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003

Maurice Joyce RE: Forum protocol about recommending other forums.
Handling Contributor 31st Jul, 2010 10:06
Score: 11726
Posts: 8,970
User Since: 4th Jan 2009
System Score: N/A
Location: UK
I think from the last posting an attempt will be made to implement all the suggestions we have already made.

As we have seen recently on the Forum any verbose log submitted identifies elements that a user may not want to be disclosed.

Secunia's approach is best in that they request U send the details by email & not to the Forum.

That should give a clue as to whether it is good advice. In my view posting logs to a Forum is a no no.

I can monitor the thread if U like. Happy to look at the Hi Jack this log if that is deemed necessary?




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Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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mogs RE: Forum protocol about recommending other forums.
Expert Contributor 31st Jul, 2010 10:11
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
If "true love" has run it's course on the forum taffy....I would have thought there'd be universal acceptance of your helping a maiden/damsel in distress ! I'm not aware of any inhibitant rules that restrict you sharing any light from your experience. Much may have got lost in points of protocol ?!

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taffy078 RE: Forum protocol about recommending other forums.
Contributor 2nd Aug, 2010 12:14
Score: 408
Posts: 1,335
User Since: 26th Feb 2009
System Score: 100%
Location: UK
I think the 'proof of the pudding' will be when that poster returns with her PC info and whether or not the problem is then resolved. Naturally, I hope it is.

I certainly wasn't suggesting anyone posting their logs here.

My point remains that sometimes a forum set up by users of your internet security software will have more experience in such problems, as happened with me.

Problems are sometimes even caused by that software e.g. a conflict between two such programs eg Norton & AdAware.


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taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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