Forum Thread: Forum protocol about recommending other forums.

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taffy078 Forum protocol about recommending other forums.
Contributor 31st Jul, 2010 09:21
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Two or three years ago, I had problems very similar to those described by carolinagirl4681 in her thread
http://secunia.com/community/forum/thread/show/491...

It was before I discovered Secunia, so I posted in a different forum, one connected to a well-known AV/firewall company. To cut a long story short, they resolved it for me. Part of the process involved the 'HijackThis' software.

If none of our technicals guys here can resolve the problem for Carolinagirl, is it acceptable for me to point her in the direction of the other forum?

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taffy078, West Yorkshire, UK

HP Envy Win10 PC and Compaq Presario screwed up by forced upgrade to Win10 from WIn7

Maurice Joyce RE: Forum protocol about recommending other forums.
Handling Contributor 31st Jul, 2010 10:06
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I think from the last posting an attempt will be made to implement all the suggestions we have already made.

As we have seen recently on the Forum any verbose log submitted identifies elements that a user may not want to be disclosed.

Secunia's approach is best in that they request U send the details by email & not to the Forum.

That should give a clue as to whether it is good advice. In my view posting logs to a Forum is a no no.

I can monitor the thread if U like. Happy to look at the Hi Jack this log if that is deemed necessary?




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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro version 1607 Build 14393.187
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mogs RE: Forum protocol about recommending other forums.
Member 31st Jul, 2010 10:11
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If "true love" has run it's course on the forum taffy....I would have thought there'd be universal acceptance of your helping a maiden/damsel in distress ! I'm not aware of any inhibitant rules that restrict you sharing any light from your experience. Much may have got lost in points of protocol ?!

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taffy078 RE: Forum protocol about recommending other forums.
Contributor 2nd Aug, 2010 12:14
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I think the 'proof of the pudding' will be when that poster returns with her PC info and whether or not the problem is then resolved. Naturally, I hope it is.

I certainly wasn't suggesting anyone posting their logs here.

My point remains that sometimes a forum set up by users of your internet security software will have more experience in such problems, as happened with me.

Problems are sometimes even caused by that software e.g. a conflict between two such programs eg Norton & AdAware.


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taffy078, West Yorkshire, UK

HP Envy Win10 PC and Compaq Presario screwed up by forced upgrade to Win10 from WIn7
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