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Forum Thread: PSI crashes upon starting it

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mp47213 PSI crashes upon starting it
Member 6th Aug, 2010 16:28
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User Since: 6th Aug, 2010
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Location: US
I have PSI 1.5.0.2 installed. My system is Win XP Home SP3 with all updates. Recently (within the last few weeks) PSI started crashing when I start it up. The PSI "window" appears briefly, then disappears. The PSI icon in the systray also disappears. I have uninstalled and re-installed several times. Norton Internet Security is running on the system.

Anthony Wells RE: PSI crashes upon starting it
Expert Contributor 6th Aug, 2010 16:39
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You are not alone , see this thread :-

http://secunia.com/community/forum/thread/show/482...

The workaround is to go back to version 1.5.0.1 ; link from other thread :-

ftp://ftp.secunia.com/PSISetup1501.exe

Hope this works for you .

Anthony

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It always seems impossible until its done.
Nelson Mandela
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mogs RE: PSI crashes upon starting it
Expert Contributor 6th Aug, 2010 16:46
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Hello.
A few XP users have had similar problems....some have solved by reverting to psi version 1.5.0.1. See this thread :-
ftp://ftp.secunia.com/PSISetup1501.exe
Hope it helps...........regards,

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mp47213 RE: PSI crashes upon starting it
Member 6th Aug, 2010 18:19
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Thanks for the help. I actually did look for a relevant thread, but obviously I didn't look hard enough. I installed 1.5.0.1 and it does run, BUT I'm getting beaucoup false positives. Guess I'll go read the "false positive" thread!
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Anthony Wells RE: PSI crashes upon starting it
Expert Contributor 6th Aug, 2010 18:55
Score: 2414
Posts: 3,310
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

"false positives" are usually real ; whether they are a problem depends ...


In order to help you further you need to use the PSI in "advanced" mode ; as a new poster to the Forum , here are some tips on using PSI in "advanced" mode (the link to advanced" is at the top right corner of the PSI page) :-

Click on each/all the tabs and there is plenty of written advice about what each tab contains .

If a "problem" shows in the "insecure" or "end of life" tabs , then to help resolve any problem , here are some instructions to help you first of all get the best out of PSI :-

1)use PSI in "advanced" mode ;
2)in the "settings" tab make sure that the box in the first/upper section is NOT ticked in order to have the maximum info available ;
3)tell us in which "tab(s)" your problem programme is located ;
4)in that tab , click on the + in the box at the left end of the programme , the page will expand ;
5)in the expanded page , tell us what is written in the "installation path" ;
6)in the "toolbox" section , lower down , the link "technical details" should confirm the installation path details ;
7)click on the link "open folder" and you will see more details concerning the location of the "problem" .

If you cannot fix the problem yourself , you need to tell us (minimum) the "installation path" data for each programme that is giving you a problem and we can deal with them one at a time .

Which version of the PSI are you using ?? Also which OS and which browsers are you using ??

Let us know what you find .

Anthony


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It always seems impossible until its done.
Nelson Mandela
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