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Forum Thread: Wont download as it keeps saying i have messenger open

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Flash Player 10.x

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bite me Wont download as it keeps saying i have messenger open
Member 13th Aug, 2010 14:55
Ranking: 0
Posts: 3
User Since: 20th Oct, 2009
System Score: N/A
Location: N/A
I have tried a few times to get this to download each time it claims I have windows messenger open and it needs to be closed yet it already is what can I do about that?

This user no longer exists RE: Wont download as it keeps saying i have messenger open
Member 13th Aug, 2010 15:25
Hi,

If you want to end the process, simply open Task Manager and kill the thing. ;)

You can find more information here: http://support.microsoft.com/kb/323527

hope this helps.
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Maurice Joyce RE: Wont download as it keeps saying i have messenger open
Handling Contributor 13th Aug, 2010 16:45
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
U may not have messenger open. That prompt from Adobe can be misleading. Something else may be open which they have not catered for with their warnings so they tell U anything!
Just follow this & use the bits U want & it will clear it all up.

UPDATING STANDALONE ADOBE FLASH
===============================
Works with Windows XP,Vista & Windows 7 - 32 & 64 Bit systems.

If U have PSI version 1.9.0.2 installed have U tried the auto update feature?
The download link and details are here:
http://secunia.com/community/forum/thread/show/444...

OR

To successfully install Adobe Flash go here:
http://www.filehippo.com/download_flashplayer_ie/

& then here if U have any Gecko based (Firefox etc) browsers.

http://www.filehippo.com/download_flashplayer_fire...

The latest version is:10.1.82.76

1. Download & SAVE it to desktop.
2. The installer will appear on the desk top. Before agreeing to install check these programmes are closed:
a. All Browsers.
b. PSI.
c. Windows Messenger.
d. Incredimail.
e. Adobe Free Reader.

3. The new install will then remove all old files during the update process.
4. Complete a PSI rescan & all should be in order.
5. Delete the Flash installer from the desktop.

POSSIBLE PROBLEMS.
++++++++++++++++++

If U failed to complete 2. above U may well find PSI still shows a vulnerability on the rescan.

SOLUTION

1. Double check all items listed in 2. above are closed.
2. Navigate to:
32 Bit Systems - C:\Windows\system32\Macromedia\Flash
64 Bit Systems - C:\Windows\sysWOW64\Macromedia\Flash

In these locations U may well find these entries:
FLASH10D or E or H.OCX - Right click & delete it/them.
FLASH10i.OCX - The latest version which should be retained.


SOLUTION 2

1. Check the path to the vulnerability.

If PSI has found elements of Flash in the C:\i386 folder or on any drive other than C that is an OEM reinstallation partition (normally D drive) or a drive U use solely to backup your work U can safely create an ignore rule. It may also be in the Recycle Bin.

OPTIONAL EXTRA'S
++++++++++++++++

Security. (Fairly important if U care to check what Adobe attempt to store on a PC)
Adobe also have a very bad habit of changing your Flash settings each time they plug vulnerabilities. To change the security settings to your liking & regain control of your PC click here:

http://www.macromedia.com/support/documentation/en...

Click each tab U see & change the settings to your security requirements.

Bloat ware.(Very important if U dislike totally useless programmes installed on your PC)
If you used the Adobe site, rather than FileHippo to update you will also find they try or have installed an unnecessary Download Manager.

It is bloat ware by a third party Company called NOS. If found I would uninstall it via Add/Remove.

If this post has solved your problem could you please select the ACCEPT option. This will lock the thread and stop you & I from receiving unnecessary update emails.

Update 14 08:12 13/08/2010




--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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dickatp1

RE: Wont download as it keeps saying i have messenger open
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taffy078 RE: Wont download as it keeps saying i have messenger open
Contributor 14th Aug, 2010 13:39
Score: 408
Posts: 1,340
User Since: 26th Feb 2009
System Score: 100%
Location: UK
Last edited on 14th Aug, 2010 13:39
Maurice's solution is well-tried & tested - and it works!

It could be that you still have Secunia open - if you can see the icon, it is so you must 'exit' it.

As Maurice says, every IE program must be shut, including your first page to Adobe.

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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