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Forum Thread: No solution found

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Microsoft
And, this specific program:
Microsoft Outlook 2007

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Greatdane No solution found
Member 19th Aug, 2010 16:07
Ranking: -1
Posts: 11
User Since: 9th Sep, 2009
System Score: N/A
Location: N/A
I have Microsoft Office Enterprise 2007 and have found no solution for the insecurities PSI lists. This is a dual language program (English/Hebrew) with the interface in English. Have tried Microsoft in both languages to no avail and no patches. I've rebooted, rescanned done every recommendation.
Any and all advice / help welcome. Thanks!

taffy078 RE: No solution found
Contributor 19th Aug, 2010 18:18
Score: 408
Posts: 1,335
User Since: 26th Feb 2009
System Score: 100%
Location: UK
Last edited on 19th Aug, 2010 18:21
Hi Greatdane.

(A) Did you reboot after downloading the recent MS updates? MS updates don't take effect until after reboot. If you didn't reboot, I suggest you do that now and then re-scan.

(By rebooting I mean switching your PC off and on, not just hibernation/sleep modes.)


(B) If you still have the problem, it could be some old stuff/dross. Are they shown as zombie files?
What you next need to do is to tell us what file(s) Secunia has picked up as insecure. This is how you do it:

1 Go to the main Secunia PSI window & click on ‘Advanced’ if it’s underlined in blue. (Don't be put off by the name "Advanced"! It's easy to follow/use.)

2 Click on “+” to highlight & expand it.

3 Click on “Technical Details” (in Toolbox”)

4 This will give you the installation path of the insecure file. If you copy & paste it in your next reply here, someone here will be able to help.


(C) When you reply please also tell us what version of Secunia you are using. It's shown in the bottom-right of the main Secunia screen.

(D) Finally, please post some info about your PC etc – e.g. see my signature below. That may be relevant.

Hoping this helps.

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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Greatdane RE: No solution found
Member 20th Aug, 2010 10:34
Score: -1
Posts: 11
User Since: 9th Sep 2009
System Score: N/A
Location: N/A
Last edited on 20th Aug, 2010 10:36
Hi Taffy,
Thanks for your response.
I do all of the things you mentioned from A on. I have automatic downloads and do a full restart after download.

I use the advanced PSI window and the technical info but once given the path my knowledge of what to do with it ends.

The most I can tell you about my computer is:
Intel Dual Core/32 bit/1 GB RAM/XP Home-SP3/IE8/Avast/Lavasoft Ad-Aware/Spybot/ Spywareblaster/Secunia PSI v1.5.0.2

The insecure programs are all in my Microsoft Enterrise 2007: Excel, One Note, PowerPoint, Word, and Outlook. When I got the path and found it in Windows Explorer they ended with an EXE file and that scared me - end of knowledge so did nothing. XP and Office are licenensed.

Thanks again, Greatddane
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taffy078 RE: No solution found
Contributor 20th Aug, 2010 10:41
Score: 408
Posts: 1,335
User Since: 26th Feb 2009
System Score: 100%
Location: UK
Last edited on 20th Aug, 2010 10:44
Hi Greatdane.

Will you copy and paste the installation paths please and post them here?

You may find when you highlight them that the Copy command on your mouse doesn't work. In that case, use CNTRL/C to copy and CTRL/V to paste.

PS There have been a few problems with v.1.5.0.2 reported here but I can't recall any of those causing the issues that you are having. Perhaps Secunia Support could comment, please?



--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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Maurice Joyce RE: No solution found
Handling Contributor 20th Aug, 2010 10:48
Score: 11736
Posts: 8,991
User Since: 4th Jan 2009
System Score: N/A
Location: UK
@Taffy
I think U are heading down the wrong track. The key is the version of Office being used. The ENTERPRISE EDITION.

That should keep U busy!!!

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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taffy078 RE: No solution found
Contributor 20th Aug, 2010 11:41
Score: 408
Posts: 1,335
User Since: 26th Feb 2009
System Score: 100%
Location: UK
Hi Greatdane. I'm just corresponding with Maurice. Reply soon - please bear with me/us.

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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This user no longer exists RE: No solution found
Member 20th Aug, 2010 12:28
Hi,

Please go to the program entry, click "+", click "Online references", and open the Secunia advisory. It should be this advisory: http://secunia.com/advisories/40937

Microsoft Updates are handled in terms of "KB Numbers", which always refer to a specific package. To update Office 2007 products to the latest secure version, you need KB2092914, KB2251389, KB2251399, KB2251419, KB2251437, KB2269638, KB2277947, KB2284162, KB2284171 and KB2284179 installed.

Microsoft Security Bulletin here: http://www.microsoft.com/technet/security/Bulletin...

To see which KB numbers you have installed, go to Control Panel > Add/Remove and check the box "Show updates". This should show all updates that have been installed along with the program that was updated. Navigate to your entry for Office to see if all the KB's you require have been installed.

These updates should be handlede and delivered through Microsoft Update. If they are not installed, nor shown as available by Microsoft Update, I suggest you contact Microsoft Support. The PSI handles Microsoft patches via. Microsoft Update, and uses the presence of KB numbers on your system to determine how secure your installation is. Keep in mind that the PSI depends on a working installation of Microsoft Update: http://secunia.com/vulnerability_scanning/personal...

hope this helps.
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Greatdane RE: No solution found
Member 20th Aug, 2010 14:50
Score: -1
Posts: 11
User Since: 9th Sep 2009
System Score: N/A
Location: N/A
Hi,
Thank you for the help and information as I didn't know how to do that.
I wrote down all the KB numbers you mentioned, went to Add/Remove and found only the following: KB 982331 installed 6/9/10; KB 982312 installed 6/9/10 and of your list only KB 2277947 installed 8/12/10.
Microsoft update site does not show the other numbers you listed.
Any further suggestions for a non-expert, elderly user appreciated.
Greatdane
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This user no longer exists RE: No solution found
Member 20th Aug, 2010 14:56
Hi,

Some Microsoft Updates do not kick in before you have rebooted. Therefore, this procedure could be worth trying:

1) Check Microsoft Update, installing all critical/security patches.
2) Reboot
3) Repeat step 1, repeat step 2 if anything was installed in this step
4) Rescan with the PSI

has this changed your results?
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Greatdane RE: No solution found
Member 21st Aug, 2010 10:00
Score: -1
Posts: 11
User Since: 9th Sep 2009
System Score: N/A
Location: N/A
Hi Emil,
Following your first advice and the KB numbers you supplied, I went to Microsoft Search. I searched for each number separately in the order you listed.
Here are the ressults of the KBs with Microsoft responses:
2092914 installed
2251389 installed
2251399 found on system
2251419 already installed
2251327 found on system
2269638 not found on Microsoft
2277947 installed 8/12/10
2284162, 2284171, 2284179 not found on Microsoft.

I then rebooted, rescanned with PSI which still gave me the same sad results.
Should I now retry the 'not found' ones? My hard drive is partitioned and Office is on drive D. Does this make a difference? I did a full PSI scan, not the one available for each of the Office items shown as insecure.
Much time and effort has been offered me and I'm grateful. Performed all you suggested and remain 'insecure'.
Thank you, regards,
Greatdane
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gjjean RE: No solution found
Contributor 21st Aug, 2010 11:17
Score: 192
Posts: 197
User Since: 9th Apr 2010
System Score: 100%
Location: LB
@ Greatdane

I have a licensed MS office enterprise 2007 but on a WIN7-64bit.

You said you have an office CD

Put your CD on the tray and you have three options, one is repair.

If this doesn’t solve your problem, then you have to uninstall the ms office, turn off your computer and then reinstall your copy and make the updates from MS.

Maybe this site will help:
http:/support.microsoft.com/kb/971179

Good luck.


--
HP pavilion DV6
Win 7 64bit - SP1
IE10 + MSSE4.3.215
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