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Forum Thread: Frustrations with this program anyone?

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Buggs Frustrations with this program anyone?
Member 3rd Sep, 2010 17:28
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User Since: 2nd Sep, 2010
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Okay, I have done everything possible to patch or fulfill what Secunia suggests to increase my security. I have installed and reinstalled and reinstalled programs to the appropriate update, etc., etc., etc. It continues to tell me I have a severe threat. I am beginning to think this is a farce. I am tired of rescanning only to have one that was fixed now pops up as a severe security threat.

This will drive anyone to drink. I went from 12 threats to 5 to 7 to who knows what else will pop up as a new and already taken care of threat?!

Anyone else have this frustration? I can't believe I am the only one here. I think I will risk having my computer hacked!!!!! I have done everything it recommends. And furthermore, it doesn't tell you which patch or update you need, instead this is the most confusing website I have ever dealt with. Instead, their "solution" does not take you to any "solutions!!!" I can't begin to tell you how many times I have installed the patch/update/reinstalled Adobe yet it tells me it is a severe threat. I have installed Firefox a half dozen times and it still tells me it is a threat. I have rescanned and rescanned and it changes back and forth. I'm beginning to think this is an unstable website.

Anthony Wells RE: Frustrations with this program anyone?
Expert Contributor 3rd Sep, 2010 18:36
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Hello @Buggs ,

Taking up drink may be less damaging to your health than having a Hacker steal you ID :((( all a question of perception .

Between sips , can you first tell us which version of the PSI you are using (and on which OS) and your normally used browser(s) ; then you will get all the advice you could ever need to solve your problems and allow you time for rehab .

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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Buggs RE: Frustrations with this program anyone?
Member 3rd Sep, 2010 22:56
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Last edited on 3rd Sep, 2010 22:57
LOL! I needed that. And appreciate your reply & concern.

Okay...

OS: Win XP
PSI Version: 1.5.0.2,

Normally used browser: Mozilla Firefox (which had all the updated patches, btw) :| weird.

The threats included: Apple Bonjour, Adobe - air, reader, flash player, etc.; Firefox, itunes, QuickTime, Outlook 2007, Sun Java (which was taken care of then returned). I think that is it.

Again, thanks for your graciousness and help.

Buggs


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Anthony Wells RE: Frustrations with this program anyone?
Expert Contributor 3rd Sep, 2010 23:18
Score: 2437
Posts: 3,324
User Since: 19th Dec 2007
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Last edited on 3rd Sep, 2010 23:22
OK , Buggs ,

Nothing out of the ordinary and plenty of simple if long winded/detailed remedies are available . What is showing after patching is "likely" to be left over files , back up files or misplaced files . If the PSI can get it's hands on something it will display anything and everything it finds .

It is getting late here for me on CET so let me post some "tips" on using the PSI and see how they help , anything you cannot deal with post the pertinent info back here , where there are plenty of helpers who can guide you away from the b(d)rink ; it's up to you but dealing with one problem at a time , step at a time works best for starters .

Here you go :-

The key to finding the cause of your problem(s) is to get the "installation path" (step 5 below) and then locate and open the folder causing the problem using the "open folder" link in the "toolbox" (step seven below).

So : To locate the old version files , here is some advice for using the PSI in "advanced" mode , it is not difficult to use and will help you greatly :-

You need to get the information using the advanced mode of the PSI - use the link in the top right corner of any PSI page .

It would be a shame not to try the "advanced" mode ; so here are some tips for "looking around" :-

Click on each/all the tabs and there is plenty of written advice about what each tab contains .

If a "problem" shows in the "insecure" or "end of life" tabs , then to help resolve any problem , here are some instructions to help you first of all get the best out of PSI :-

1)use PSI in "advanced" mode ;
2)in the "settings" tab make sure that the box in the first/upper section is NOT ticked in order to have the maximum info available ;
3)tell us in which "tab(s)" your problem programme is located ;
4)in that tab , click on the + in the box at the left end of the programme , the page will expand ;
5)in the expanded page , tell us what is written in the "installation path" ;
6)in the "toolbox" section , lower down , the link "technical details" should confirm the installation path details ;
7)click on the link "open folder" and you will see more details concerning the location of the "problem" .

Posting these details will help the Forum help you , if/when you have a problem .

Each of your problems are commonly caused by "old" folders or files left behind at update or maybe they are on a back up system or even in the Recycle bin .

Let us know what you find and how you go .

Take care

Anthony

PS : my niece admires me for being "dis-gracious" , so let's keep your interpretation quiet !!

--


It always seems impossible until its done.
Nelson Mandela
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Buggs RE: Frustrations with this program anyone?
Member 3rd Sep, 2010 23:37
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Hey thanks, Anthony! You're a gem. (Shhh. I promise not to tell your niece)

Will let you know how it goes.

THANKS AGAIN!

Buggs
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