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Forum Thread: Uninstall

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
TuneUp Software
And, this specific program:
TuneUp Utilities 2010

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Desuna Uninstall
Member 27th Oct, 2010 06:17
Ranking: 2
Posts: 33
User Since: 2nd Feb, 2009
System Score: N/A
Location: N/A
Unable to uninstall this program. Does not show in Add/Remove. Any suggestions please

Leendert Kip RE: Uninstall
Member 27th Oct, 2010 07:25
Score: 70
Posts: 526
User Since: 22nd Jan 2009
System Score: 100%
Location: NL
Last edited on 27th Oct, 2010 07:31
on 27th Oct, 2010 06:17, Desuna wrote:
Unable to uninstall this program. Does not show in Add/Remove. Any suggestions please

I can recommend the Revo Uninstaller. At www.revouninstaller.com you will find the download option. Choose the free version 1.90 for download, not 2.41 pro.Simple to install and use. After installation you see a list of installed software on your pc. Select the program to be uninstalled, confirm that you really will uninstall, you see a list of four uninstall options, choose option four and let it run. You have to con firm several times steps in the process. For me it works fine.


--
PC: JJ Computer Services
Intel Core I3 2100 3.1Ghz
DDR3 Kingston ValueRam 4GB 1333
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 9
Mozilla Firefox 31NL

Laptop: MSI GT780DX
Intel Core I5-2450
DDR3 RAM 6GB
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 11
Mozilla Firefox 31NL
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TiMow RE: Uninstall
Dedicated Contributor 27th Oct, 2010 08:38
Score: 737
Posts: 728
User Since: 26th Jun 2009
System Score: N/A
Location: CH
It may have it's own uninstaller.

If you haven't checked already, look for it's listing in All Programs (from Start) - if there's an arrow to the right of it's listing, then hover the curser over it, where an uninstaller may be revealed.

Alternatively, as in the case of PSI, there may be an uninstaller in the program file in Windows Explorer.

You can use PSI to navigate to the file location:

- Find the program listing in patched tab (Advanced), click [+], then Open Folder.
Once there, when the program is highlighted, look on the r.h.s. for an uninstall icon.

TiMow

--
Computing is not yet a perfect science - it still requires humans.
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Desuna RE: Uninstall
Member 27th Oct, 2010 10:18
Score: 2
Posts: 33
User Since: 2nd Feb 2009
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Location: N/A
Thanks for the suggestion. I will give it a try
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Desuna RE: Uninstall
Member 27th Oct, 2010 10:21
Score: 2
Posts: 33
User Since: 2nd Feb 2009
System Score: N/A
Location: N/A
The program does not show in my list, nor does it appear in Add/Remove. It does show in the Secunia list
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TiMow RE: Uninstall
Dedicated Contributor 27th Oct, 2010 10:49
Score: 737
Posts: 728
User Since: 26th Jun 2009
System Score: N/A
Location: CH
Last edited on 27th Oct, 2010 10:51
I suggest you type "Uninstall TuneUp Utilities 2010" in your browser search box.

The first one to come up for me was:

http://blog.teesupport.com/how-to-guide-tuneup-uti...

although it does shows the program listed in add/remove (?).

The vendor web site didn't offer any obvious link for uninstalling - you may want to contact their support:

http://www.tune-up.com/support/

TiMow

P.S. Have you tried going to the file location, as I suggested previously (using PSI "Open Folder"), to see if there is an uninstaller there?

--
Computing is not yet a perfect science - it still requires humans.
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TiMow RE: Uninstall
Dedicated Contributor 27th Oct, 2010 11:12
Score: 737
Posts: 728
User Since: 26th Jun 2009
System Score: N/A
Location: CH
Last edited on 27th Oct, 2010 11:18
Also found this from CNET help forum. It relates to previous version (2009), but scroll down as it goes on to describe removing 2010.

http://forums.cnet.com/7723-6638_102-343214.html

Look for the following post, there:

ONCE YOU GET TUNE UP INSTALLED IN YOUR PC YOU JUST HAVE TO USE TUNE UP UNINSTALLER TO UNINSTALL THE OLDER VERSION ( THE ONE THAT IS GIVING YOU A HARD TIME ) AND IT IS GOING TO GIVE YOU THE OPTION OF REMOVE REGISTRY, REMOVE IT AND THAT'S IT !
happy
1: INSTALL TUNE UP UTILITIES 2010 WITH THE SERIAL NUMBER I GAVE YOU
2: GO TO TUNE UP UTILITIES ALL FUNCTION ON THE START MENU ( TUNE UP )
3: AT THE END YOU WILL FIND THE FUNCTION ( TUNE UP UNINSTALLER )
4: IT WILL GIVE YOU THE SAME ERROR AND THERE WILL BE AN OPTION CALLED REMOVE FROM REGISTRY ( OR SOMETHING LIKE THAT )
5: REMOVE IT AND THATS ALL
6: HOPE YOU GUYS GET IT THIS TIME !
THANKS


Obviously don't try to re-install 2010

Tread carefully, there are mixed reports relating to this software.

TiMow

P.S. Now this is not as straight forward as first thought you may want to consider L.K. suggestion of using Revo Uninstaller (first reply above)

http://www.revouninstaller.com/revo_uninstaller_fr...

--
Computing is not yet a perfect science - it still requires humans.
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Desuna RE: Uninstall
Member 27th Oct, 2010 11:39
Score: 2
Posts: 33
User Since: 2nd Feb 2009
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Location: N/A
Thanks TiMow, I had already carried out what you suggested, but was unable to uninstall Language.
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Maurice Joyce RE: Uninstall
Handling Contributor 27th Oct, 2010 12:05
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
CLEARING UP LEFTOVERS FROM AN UNINSTALL USING THE REGISTRY

Sorry, this post is a bit long but I do not know your skill level so have included all basic details.

A bit of information that U can refer to once in the registry to help with navigation & exposed details.

1. The Registry has exactly the same layout as Windows Explorer but only has one main folder called Computer - it is in the LEFT pane at the top.

2. The Computer folder has 5 sub-folders underneath starting with HKEY_CLASSES_ROOT & ending with HKEY_CURRENT_CONFIG

For this exercise U should only open & delete, if necessary, from the following sub-folders.
a. HKEY_CURRENT_USER
b. HKEY_LOCAL_MACHINE


3. The RIGHT pane exposes details of the sub folders.

* IF U ARE NOT FAMILIAR WITH THE REGISTRY U WILL BE PERFECTLY SAFE IF U JUST FOLLOW THE SCRIPT BELOW. CHANGING OTHER SETTINGS THAT U BELIEVE MAY HELP YOUR CAUSE COULD PROVE TROUBLESOME!

Go to Start>Run>In the box that appears type REGEDIT>click OK.
In Vista & Windows 7 type REGEDIT in the search box & click on Regedit once found.

U are now in the registry and what has previously been explained should be seen. Look in the LEFT pane for the key HEY_CURRENT_USER>expand the key by clicking on the + sign.

Look for SOFTWARE>expand that key by clicking on the + sign. All the programmes on the PC are exposed.

RIGHT click on the folder of the programme U wish to remove (could be called TuneUp Software or TuneUp Utilities & select delete. When U click on any key it is normal that the "nitty gritty" elements of that folder are exposed in the right hand pane.

Now navigate to key HEY_LOCAL_MACHINE> expand SOFTWARE & repeat the procedure U have just done.

If happy,exit the registry by clicking the red X (top right).

Reboot.

Complete a full rescan with PSI & your original problem should have been removed.





--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Desuna RE: Uninstall
Member 27th Oct, 2010 12:10
Score: 2
Posts: 33
User Since: 2nd Feb 2009
System Score: N/A
Location: N/A
Hi Maurice, I have cleared out the Registry. Thanks for your input
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TiMow RE: Uninstall
Dedicated Contributor 27th Oct, 2010 12:29
Score: 737
Posts: 728
User Since: 26th Jun 2009
System Score: N/A
Location: CH
Hi Desuna

on 27th Oct, 2010 11:39, Desuna wrote:
Thanks TiMow, I had already carried out what you suggested, but was unable to uninstall Language.


As I've made a few suggestions, I am unsure to which one you are referring.

What is your current status? Is it that you've now uninstalled the program and cleaned out the registry, but are still left with a language option file?

Have do considered (or already have) downloading and running Revo Uninstaller?
This solved the problem for one of the posters in the CNET help forum link I gave earlier (near the end of that thread).

Please confirm your current position.

TiMow

--
Computing is not yet a perfect science - it still requires humans.
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Desuna RE: Uninstall
Member 27th Oct, 2010 23:57
Score: 2
Posts: 33
User Since: 2nd Feb 2009
System Score: N/A
Location: N/A
Hi TiMow
thanks for all your advice. The problem has been resolved by cleaning out Registry, except unable uninstall Language. I have not yet downloaded Revo Uninstaller, which I will be doing today. I would say that the major problem has been resolved. Thanks for all your hel
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Maurice Joyce RE: Uninstall
Handling Contributor 28th Oct, 2010 10:46
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Pleased the registry clean moved nearly all of the dross. Do U know the path of the last file to be removed?

Have U tried Start>search & then zap it from there?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Desuna RE: Uninstall
Member 28th Oct, 2010 11:54
Score: 2
Posts: 33
User Since: 2nd Feb 2009
System Score: N/A
Location: N/A
Sorry I didn't know the path. I did try search and then tried to get rid of it from there without success. I have decided not to continue with Tune Up Utilities.
Thanks for all the advice
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