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Forum Thread: Secunia can't find any programmes

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

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PSI 2.0 Beta

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PazivalRM Secunia can't find any programmes
Member 14th Nov, 2010 02:24
Ranking: 1
Posts: 17
User Since: 7th Jul, 2009
System Score: 100%
Location: AU
Yesterday evening, on a Windows 7 desktop, I installed the new Secunia PSI Tray Version 1.9.0.5004 over the top of the previous version - those are beta versions, although the version number doesn't bother telling you. I did a scan, and everything seemed in order.

This morning (14th November) I booted my computer again, and the Secunia icon came up green. An hour or so later, however, it was red, with a warning balloon telling me that all my programmes had been removed!

I quickly looked at the running programmes on the screen, looked at the tray icons, and checked "Uninstall a program". This verified that the Secunia message was a lie - everything was perfectly in order.

I then opened Secunia from the tray icon, and got the "Welcome" screen, telling me that a "The first scan of your PC has been started in the background". This was also a lie, because the scan hadn't started, and it wasn't the first scan.

I started the scan myself, but the welcome screen would not close. I moved the welcome screen, and got two welcome screens, making me feel more welcome!

The scan finished, and the report told me that no programmes at all had been detected on my computer - at least we have consistency.

I then closed Secunia, including the tray icon, and restarted it. Same as before: a welcome screen telling me that :"the first scan" had started when no scan was running, a welcome screen that won't go away and that duplicates itself when moved, and no programmes detected.

I then clicked "Support/Forum", which luckily wasn't behind the welcome screen, the link worked, and I posted this report.

bloomsberrycafe RE: Secunia can't find any programmes
Member 14th Nov, 2010 02:38
Score: 5
Posts: 2
User Since: 7th Jan 2010
System Score: N/A
Location: N/A
I just had the exact same experience. I hope a solution is found soon.
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Cyndirandy RE: Secunia can't find any programmes
Member 14th Nov, 2010 03:08
Score: 3
Posts: 4
User Since: 30th Oct 2008
System Score: 95%
Location: US
I also have this problem with the new update to PSI Beta 2. All my pages are blank now and I even tried reinstalling. Any idea as to what we should do? I just tried a fresh install from this site and all my Dashboard says is..."Error" and is white. The only info in the program is my Community profile and the like. HELP?
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UsernameUnavailable RE: Secunia can't find any programmes
Member 14th Nov, 2010 03:08
Score: 15
Posts: 16
User Since: 14th Nov 2010
System Score: N/A
Location: DK
Last edited on 14th Nov, 2010 03:09
I have the same problem too.
Using Beta version 1.9.0.5004
Running Windows 7 x64

The tray icon has turned red and if I scan PSI finds zero programs.

Tried uninstalling restating and reinstalling several times too with no luck.
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rhmst1 RE: Secunia can't find any programmes
Member 14th Nov, 2010 03:11
Score: 2
Posts: 3
User Since: 25th Nov 2008
System Score: N/A
Location: N/A
Me too!
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UsernameUnavailable RE: Secunia can't find any programmes
Member 14th Nov, 2010 03:16
Score: 15
Posts: 16
User Since: 14th Nov 2010
System Score: N/A
Location: DK
Maybe is't a Secunia server problem when it is "Downloading search rules from Secunia (https)"?
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Swordsman761 RE: Secunia can't find any programmes
Member 14th Nov, 2010 03:17
Score: 2
Posts: 4
User Since: 30th Oct 2008
System Score: 100%
Location: US
This is quite the weird bug if I do say so myself- just happened with my Windows 7 machine as well. I'm guessing something funky just happened to the Secunia match engine on their end...
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rharold99 RE: Secunia can't find any programmes
Member 14th Nov, 2010 03:18
Score: 2
Posts: 8
User Since: 12th Jul 2008
System Score: N/A
Location: N/A
I scanned with version 3007 and got no programs found, so I uninstalled it and installed 5004 and got the same result.
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thedillpickl RE: Secunia can't find any programmes
Contributor 14th Nov, 2010 03:19
Score: 376
Posts: 872
User Since: 3rd May 2009
System Score: 100%
Location: US
Hi PazivalRM and all;

I have the same here.

As it is very early in the morning in Secunia Land there are going to be a few hours before we know something.

Similar problems have occurred with the Beta before. I have tried all the 'cures' short of uninstalling/reinstalling PSI.

Best to wait and let a Secunia Official pick this up in the morning. Lucky Him/Her.


Regards;

Fred

--
XP Home
Chrome, Firefox, IE8
--
consilio et animis
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ostertoaster RE: Secunia can't find any programmes
Member 14th Nov, 2010 03:54
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Last edited on 14th Nov, 2010 03:55
Ditto--worked once, then getting no programs.

Also getting the following when trying to load the dashboard:

Error: TypeError
Function: util.switchPage
File: undefined
Line: undefined
Description: 'length' is null or not an object
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thedillpickl RE: Secunia can't find any programmes
Contributor 14th Nov, 2010 04:43
Score: 376
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Last edited on 14th Nov, 2010 04:55
Me again;

There seems to be several problem tonight, Secunia will be on top of this Monday morning.

See this http://secunia.com/community/forum/thread/show/635...


Thanks;

Fred

--
XP Home
Chrome, Firefox, IE8
--
consilio et animis
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pbgollaz RE: Secunia can't find any programmes
Member 14th Nov, 2010 04:55
Score: 2
Posts: 7
User Since: 28th May 2008
System Score: 99%
Location: MX
I have the same problem, and when I try to switch to the dashboard I receive an error message that says:

Error: TypeError
Function: util.switchPage
File: undefined
Line: undefined
Description: 'length' is nul or is not an object

--
Patrick Barnum

Dell Inspiron 620s
Intel Core i3-2120 CPU @ 3.30GHz
Windows 7 Home Premium 64bit
Google Chrome 20.x
8.00 GB RAM
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thedillpickl RE: Secunia can't find any programmes
Contributor 14th Nov, 2010 05:01
Score: 376
Posts: 872
User Since: 3rd May 2009
System Score: 100%
Location: US
Last edited on 14th Nov, 2010 05:02
on 14th Nov, 2010 04:43, thedillpickl wrote:
There seems to be several problem tonight, Secunia will be on top of this Monday morning.

See this http://secunia.com/community/forum/thread/show/635...


Hope this helps;

Fred

--
XP Home
Chrome, Firefox, IE8
--
consilio et animis
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Swordsman761 RE: Secunia can't find any programmes
Member 14th Nov, 2010 05:56
Score: 2
Posts: 4
User Since: 30th Oct 2008
System Score: 100%
Location: US
Err... what is supposed to help solve this problem in that topic? My C drive is selected to be scanned, and my HP recovery D drive is unchecked as it should be...
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jckinnick RE: Secunia can't find any programmes
Member 14th Nov, 2010 06:14
Score: 6
Posts: 143
User Since: 21st May 2010
System Score: N/A
Location: N/A
The same thing is happening to me no programs are detected and im getting the same errror message when i try to view the dashboard. Also in the drive selection section there is nothing showing.
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bloomsberrycafe RE: Secunia can't find any programmes
Member 14th Nov, 2010 07:14
Score: 5
Posts: 2
User Since: 7th Jan 2010
System Score: N/A
Location: N/A
Suddenly, mine is fixed. Working perfectly. I've done nothing. It's a mystery.

Fingers crossed this is a permanent fix.

Thanks!
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ParzivalRM RE: Secunia can't find any programmes
Member 14th Nov, 2010 07:36
Score: 13
Posts: 41
User Since: 15th May 2010
System Score: N/A
Location: AU
Since I was the one who started this thread, I should report that everything seems indeed back to normal on my PC.

This includes my settings, my history for the last six weeks, the continuing warnings in "Secure Browsing" about Adobe Reader and IE, and, most interesting, the scan results from this morning's scan.

Thank you, Secunia, to those who sorted out the bug so quickly and seamlessly.
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ParzivalRM RE: Secunia can't find any programmes
Member 14th Nov, 2010 07:51
Score: 13
Posts: 41
User Since: 15th May 2010
System Score: N/A
Location: AU
. . . expect for my member details on this very web page, as you can see from my two postings above, which are a bit over 5 hours apart.

On my first post, I had a "Ranking" of 0, my "User Since" was 7th Jul, 2009, my "System Score" was 100%, and my "Posts" were 14.

On my second post, I had a "Score" of 0, my "User Since" was 15th May, 2010, my "System Score" was N/A, and my "Posts" were 8.

Thus some data seems to have gone missing or been corrupted. I'm still an Aussie though, thank goodness.
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Anthony Wells RE: Secunia can't find any programmes
Expert Contributor 14th Nov, 2010 11:18
Score: 2439
Posts: 3,332
User Since: 19th Dec 2007
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Hi ,

If any still have the error , it is likely a server problem ; see here (the thread Fred meant to post) :-

http://secunia.com/community/forum/thread/show/635...

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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Anthony Wells RE: Secunia can't find any programmes
Expert Contributor 14th Nov, 2010 12:05
Score: 2439
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User Since: 19th Dec 2007
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@Pa(r)zivalRM ,

You also gained an "r" which seems to mean you have two log-in identities for the "community profile" . Which one is the same as your PSI identity ?? I'm guessing without the "r" !!

Here's a thought for you :-

"My mother used to say that there are no strangers, only friends you haven't met yet. She's now in a maximum-security twilight home in Australia." DAME EDNA EVERAGE

No worries .

Anthony



--


It always seems impossible until its done.
Nelson Mandela
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PazivalRM RE: Secunia can't find any programmes
Member 15th Nov, 2010 00:08
Score: 1
Posts: 17
User Since: 7th Jul 2009
System Score: 100%
Location: AU
You R quite Right. I left the R out when creating my profile from within Secunia, then some time later, from within the web page, I created a second profile with the R.

My apologies for my sloppiness, and for my misleading posting.

I should have stuck to usernames with "Kangaroo", Qantas" and "Vegemite" instead of messing with Germanic heroes. Dame Edna doesn't like Germanic heroes.
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Anthony Wells RE: Secunia can't find any programmes
Expert Contributor 15th Nov, 2010 19:13
Score: 2439
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KylieM should be right :))

--


It always seems impossible until its done.
Nelson Mandela
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UsernameUnavailable RE: Secunia can't find any programmes
Member 18th Nov, 2010 21:40
Score: 15
Posts: 16
User Since: 14th Nov 2010
System Score: N/A
Location: DK
Last edited on 18th Nov, 2010 21:43
Same problem just occurred again now.
Just scanned my PC and PSI found 0 programs, said all 79 programs has been deleted.

It would be nice if the program said there's no contact to the PSI search rule server if that's the problem, instead of falsely stating that all programs has been deleted.


Also shows this error messsage at the Dashboard again:

Error: TypeError
Function: util.switchPage
File: undefined
Line: undefined
Description: 'length' er null eller ikke et objekt
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Linus 1996 RE: Secunia can't find any programmes
Member 18th Nov, 2010 21:58
Score: 0
Posts: 3
User Since: 16th Dec 2009
System Score: 100%
Location: SE
on 14th Nov, 2010 02:38, bloomsberrycafe wrote:
I just had the exact same experience. I hope a solution is found soon.


I have the same problem. Hope for a solution

/Linus
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Leendert Kip Secunia can't find any programmes
Member 18th Nov, 2010 22:16
Score: 70
Posts: 526
User Since: 22nd Jan 2009
System Score: 100%
Location: NL
Last edited on 18th Nov, 2010 22:16
Yes, its the typical 'behaviour' when the server is down. Just wait untill it's up and running aigain.

--
PC: JJ Computer Services
Intel Core I3 2100 3.1Ghz
DDR3 Kingston ValueRam 4GB 1333
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 9
Mozilla Firefox 31NL

Laptop: MSI GT780DX
Intel Core I5-2450
DDR3 RAM 6GB
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 11
Mozilla Firefox 31NL
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Midnight_Voice RE: Secunia can't find any programs
Member 18th Nov, 2010 22:39
Score: 50
Posts: 89
User Since: 1st Oct 2010
System Score: 96%
Location: UK
on 18th Nov, 2010 22:16, Leendert Kip wrote:
Yes, its the typical 'behaviour' when the server is down. Just wait until it's up and running again.


This is just absurd.

If the server goes down, PSI should have the smarts to leave everything alone.

I've just 'lost' all the programs off two separate computers, in quick succession. There's no scan scheduled, nothing.

PSI seems to have just looked at the mothership, seen it wasn't there, and thrown all its toys out of the pram.

And why look at the mothership anyway? Something might have been happening on this machine, but the other one was just idling, minding its own business.

I call 'bug', and ask politely that this behaviour be fixed.


--
A computer program can do pretty much anything the user doesn't know is impossible for it to do.

XP Home 32-bit - Compaq Presario V2000 Celeron 1.4GHz
Vista Ultimate 32-bit - Toshiba Equium A100 Centrino Duo 1.7GHz
Windows 7 Ultimate 64-bit - Dell Studio XPS 1645 Core i7-720 Quad 1.6-2.4GHz
(Also running XP Pro in Windows XP Mode 32-bit)
Windows 8.1 Home Premium 64-bit - Lenovo IdeaPad Z500 Core i5 2.6Ghz
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bert66 RE: Secunia can't find any programmes
Member 18th Nov, 2010 22:48
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User Since: 18th Nov 2010
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Location: NL
I have two systems running. On my laptop the last beta is running fine (5004) - this is a 32 bit system with Windows 7 Home Premium.
On my desktop the same system is running but on a 64 bit system. And I have the same problems.
Could it be the 64 bits that is giving problems?
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Leendert Kip Secunia can't find any programmes
Member 18th Nov, 2010 22:49
Score: 70
Posts: 526
User Since: 22nd Jan 2009
System Score: 100%
Location: NL
Last edited on 18th Nov, 2010 22:50
Hi, Midnight Voice. Don't worry, nothing is lost! Just wait untill the server is up again, start up and run a scan. I agree with you that some processes possibly can be changed as you stated. But don't forget that PSI always must connect to the server when the user starts up.

--
PC: JJ Computer Services
Intel Core I3 2100 3.1Ghz
DDR3 Kingston ValueRam 4GB 1333
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 9
Mozilla Firefox 31NL

Laptop: MSI GT780DX
Intel Core I5-2450
DDR3 RAM 6GB
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 11
Mozilla Firefox 31NL
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UsernameUnavailable RE: Secunia can't find any programmes
Member 18th Nov, 2010 23:00
Score: 15
Posts: 16
User Since: 14th Nov 2010
System Score: N/A
Location: DK
on 18th Nov, 2010 22:48, bert66 wrote:
Could it be the 64 bits that is giving problems?

No, it doesn't matter what OS you have, 32-bit or 64-bit. It doesn't matter what version of PSI you have either. It's Secunia server problem and happens to all customers at the same time. Once the server is up again all the problems will disappear again. So the only thing you can do is to wait until Secunia fies their server again.
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Midnight_Voice RE: Secunia can't find any programs
Member 19th Nov, 2010 00:25
Score: 50
Posts: 89
User Since: 1st Oct 2010
System Score: 96%
Location: UK
on 18th Nov, 2010 22:49, Leendert Kip wrote:
Hi, Midnight Voice. Don't worry, nothing is lost! Just wait untill the server is up again, start up and run a scan. I agree with you that some processes possibly can be changed as you stated. But don't forget that PSI always must connect to the server when the user starts up.


Fair enough, and I know nothing is really lost. Except for the service from Secunia, which would be lost anyway, and my ability to browse the details of the programs it covered from the last scan - or are those not really on my machine at all, but in Secunia's cloud?

But I hadn't just started up. Both these machines have been on all day, with the PSI on each quite happy, until they both suddenly reported the 'loss' of all programs withing a minute of each other.

I don't even know what could have caused the Vista one to phone home anyway, as I wasn't using it. Maybe something auto-updated and PSI thought it had better check it? Or maybe PSI phones home every so often to see if a new vuln has been reported on the existing software? That would be reasonable.

But yes, PSI needs to behave differently when the server plays up, 'freezing' the current setup until a later try reveals that the server is OK again, when it should update itself, without requiring the user to manually check if the server is back, nor to have to run a further scan manually.

I suppose it's possible that the exact way the server goes walkabout means that PSI genuinely thinks there are no programs on my machine that it applies to. But if so, it needs to get smarter, and wonder out loud if I really have uninstalled 126 pieces of software in a few seconds.

And it also needs not to tell me it's just done a scan and everything was fine, when it finds no results, and my history says I had 126 programs, or thereabouts, in the last few days or weeks.

BTW, is this behaviour new in this Beta, or does 1.5 lose all its info in the same way when the server goes walkabout?

Finally, I don't know about Secunia can't find any programs; I'm perhaps more worried that my programs can't find any(one from) Secunia.

I haven't seen anyone other that you patient fellow-members posting under PSI 2 Beta since the new version of it came out; where's the official Secunia response to the many problems we are posting?

I know I could email Secunia support, but I don't need any Secunia support; it's wrong, I know it's wrong, but I know how to get round it.

Why aren't Secunia following this forum, the best possible source of feedback on the woes of the new Beta, and at least acknowledging the issues, if not asking for more details where merited?



--
A computer program can do pretty much anything the user doesn't know is impossible for it to do.

XP Home 32-bit - Compaq Presario V2000 Celeron 1.4GHz
Vista Ultimate 32-bit - Toshiba Equium A100 Centrino Duo 1.7GHz
Windows 7 Ultimate 64-bit - Dell Studio XPS 1645 Core i7-720 Quad 1.6-2.4GHz
(Also running XP Pro in Windows XP Mode 32-bit)
Windows 8.1 Home Premium 64-bit - Lenovo IdeaPad Z500 Core i5 2.6Ghz
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Anthony Wells RE: Secunia can't find any programmes
Expert Contributor 19th Nov, 2010 00:30
Score: 2439
Posts: 3,332
User Since: 19th Dec 2007
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Location: N/A
Last edited on 19th Nov, 2010 00:34
Hello All ,

Just to be clear , what you see as the PSI display is the interface (GUI) showing your last scan data that Secunia keeps on it's servers plus your history/profile ; along with any updates if you have programme monitoring enabled . There are some small(ish) logs stored on your PC . Nothing is lost , if you can't connect to the server you cannot see anything . No big deal , you have to be patient .

For M_V ,

The PSI uses embedded IE to connect to it's servers , if the is a break everything goes dead and there is no active interface .

Take care

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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UsernameUnavailable RE: Secunia can't find any programmes
Member 19th Nov, 2010 00:37
Score: 15
Posts: 16
User Since: 14th Nov 2010
System Score: N/A
Location: DK
on 19th Nov, 2010 00:25, Midnight_Voice wrote:
BTW, is this behaviour new in this Beta, or does 1.5 lose all its info in the same way when the server goes walkabout?

Aa already mentioned ealrier in this topic, you will see the same problem with all versions of PSI, no matter if you use 1.5, 2.0 beta or whatever version, as it's a Secunia server problem and all versions has to connect to the server.

The problem is discussed in the ver. 1.5 forum too http://secunia.com/community/forum/thread/show/642...
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guruka108 RE: Secunia can't find any programmes
Member 19th Nov, 2010 00:39
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User Since: 19th Nov 2010
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Location: US
Yep. v.1.9.0.5004 returns:

Error: TypeError
Function: util.switchPage
File: undefined
Line: undefined
Description: 'length' is null or not an object

Hey, it IS a beta ;-)
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UsernameUnavailable RE: Secunia can't find any programmes
Member 19th Nov, 2010 00:43
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User Since: 14th Nov 2010
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Location: DK
on 19th Nov, 2010 00:39, guruka108 wrote:
Hey, it IS a beta ;-)

It has nothing to do with this being a beta version.
The regular old ver. 1.5 and all other versions has the problem.
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Midnight_Voice RE: Secunia can't find any programmes
Member 19th Nov, 2010 00:46
Score: 50
Posts: 89
User Since: 1st Oct 2010
System Score: 96%
Location: UK
on 19th Nov, 2010 00:30, Anthony Wells wrote:
Hello All ,

Just to be clear , what you see as the PSI display is the interface (GUI) showing your last scan data that Secunia keeps on it's servers plus your history/profile ; along with any updates if you have programme monitoring enabled . There are some small(ish) logs stored on your PC . Nothing is lost , if you can't connect to the server you cannot see anything . No big deal , you have to be patient .

For M_V ,

The PSI uses embedded IE to connect to it's servers , if the is a break everything goes dead and there is no active interface .

Take care

Anthony


Thanks Anthony

I didn't realise that my data wasn't on my computer. I guess I should have read the small print :-)

But why is it done that way? I'm not sure I like the idea.

Privacy isn't an issue in this case, but access is. I've been sceptical about cloud computing ever since I first heard about it, and this is exactly the sort of failure mode that you get with cloud computing, where you don't just lose the service for a while, but you lose all your data for that same while.

How about PSI using my machine as a good place to back up my data, against just such a failure, and having a fallback mode where it can use it in a limited way at least, if the main data repository is unavailable?

--
A computer program can do pretty much anything the user doesn't know is impossible for it to do.

XP Home 32-bit - Compaq Presario V2000 Celeron 1.4GHz
Vista Ultimate 32-bit - Toshiba Equium A100 Centrino Duo 1.7GHz
Windows 7 Ultimate 64-bit - Dell Studio XPS 1645 Core i7-720 Quad 1.6-2.4GHz
(Also running XP Pro in Windows XP Mode 32-bit)
Windows 8.1 Home Premium 64-bit - Lenovo IdeaPad Z500 Core i5 2.6Ghz
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thedillpickl RE: Secunia can't find any programmes
Contributor 19th Nov, 2010 07:12
Score: 376
Posts: 872
User Since: 3rd May 2009
System Score: 100%
Location: US
Last edited on 19th Nov, 2010 07:19
Hi Midnight_Voice;

Part of that 'fine print' is found on the download page http://secunia.com/vulnerability_scanning/personal , where the core purpose of PSI is explained: "The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks.". Much more and useful 'fine print' is available here: http://secunia.com/vulnerability_scanning/personal...

In a nutshell, when PSI is sitting idle on your system tray, all it is doing is monitoring for adding programs and removing programs. When a scan is performed, PSI compares certain files found on your computer with a database, on their server (and MS's), to check file versions. The scan results you see in the graphical display is the 'snapshot' of the last scan. If an addition or deletion is made it will show up in the scan results. Adding a program will cause (if PSI is running & connected to the internet) a 'mini' scan of the new program. This usually works with no problem.

This is not 'In the clouds' as the PSI program is onboard. The database is on the server so that everyone, even the paid for customer use the same database. Could you imagine the cost of maintaining hundreds of thousands of databases? Whether the scan result data is best on your computer or their server I can't say.

Finally, your data is not being lost, as Secunia only 'looks' at the files on your machine. Any data or information Secunia has on their servers is data or information you gave them permission to have in return for them alerting you to problems. If you no longer have access to the Secunia server, it is no different than when your banks server is taken off-line for service. For that matter, physical utilities are the same.

I hope this helps a little.


Regards;

Fred

EDIT: OSI is the true 'in the clouds' scanner as it is accessed through the browser.

--
XP Home
Chrome, Firefox, IE8
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E.Jeppesen RE: Secunia can't find any programmes
Secunia Official 19th Nov, 2010 09:39
Score: 220
Posts: 618
User Since: 24th Nov 2008
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Location: Copenhagen, DK
Thank you for reporting the issue, it should now have been fixed. Please perform another full system scan with the PSI.
Midnight_Voice RE: Secunia can't find any programmes
Member 20th Nov, 2010 01:12
Score: 50
Posts: 89
User Since: 1st Oct 2010
System Score: 96%
Location: UK
Last edited on 20th Nov, 2010 01:14
on 19th Nov, 2010 07:12, thedillpickl wrote:
Hi Midnight_Voice;

Part of that 'fine print' is found on the download page http://secunia.com/vulnerability_scanning/personal , where the core purpose of PSI is explained: "The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks.". Much more and useful 'fine print' is available here: http://secunia.com/vulnerability_scanning/personal...


<snip>

This is not 'In the clouds' as the PSI program is onboard. The database is on the server so that everyone, even the paid for customer use the same database. Could you imagine the cost of maintaining hundreds of thousands of databases? Whether the scan result data is best on your computer or their server I can't say.

Finally, your data is not being lost, as Secunia only 'looks' at the files on your machine. Any data or information Secunia has on their servers is data or information you gave them permission to have in return for them alerting you to problems. If you no longer have access to the Secunia server, it is no different than when your banks server is taken off-line for service. For that matter, physical utilities are the same.

I hope this helps a little.


Regards;

Fred

EDIT: OSI is the true 'in the clouds' scanner as it is accessed through the browser.


Thanks, Fred

Here's my query: in my PSI scan information, under Adblock Plus 1.x (extension for Firefox), it says

C:\Users\Midnight_Voice\AppData\Roaming\Mozilla\Fi refox\Profiles\wtzc33dv.default\extensions\{d10d0b f8-f5b5-c8b4-a8b2-2b9879e08c5d}\install.rdf, version 1.3.1

(except it has my real name where I've inserted Midnight_Voice).

I've searched my machine for anything that might be a Secunia PSI database, and can't find anything - and that chimes in with the information that the data is all held at Secunia.

Fine, I have no problem with that. Except for two things:-

(i) If the information above is really held on Secunia's servers, then since it is individual to me, Secunia must actually be holding hundreds of thousands of databases - or at least, as many as it does have paying and non-paying customers' machines.

i.e., what you said about costs is happening anyway.

(ii) the nearest I can get to a description by Secunia of what data it holds from my machine is in paras 7.1 and 7.3 of the PSI_terms_and_conditions.rtf in the Program Files/Secunia PSI folder:

7.1 As a part of our services, we will detect which of the applications covered by the Software you have on your system and then register which of these applications you have on your system. The registered applications are then continuously matched against our database to determine whether they are up-to-date or not.


7.3 Apart from the information on covered applications, cf. section 7.1, we do not backup or, in any matter, store any of the data transmitted between Secunia and you.

and in the readme.rtf in the same place:

The Secunia PSI works by examining files on your computer (primarily .exe, .dll, and .ocx files). These files contain non-specific meta information provided by the software vendor only. This data is the same for all users, and originates from the installed programs on your computer - never from their configuration. ...

After examining all the files on your local hard drive(s), the collected data is sent to Secunia's servers, which match the data against the Secunia File Signatures engine to determine the exact applications installed on your system.
================================================== ==

So while Secunia do indeed mention that they store 'information on covered applications', which is fair enough, they don't make clear that they store not just details of the application programs, but also of where on your machine they are held.

To me, this strays toward, if not actually into, the area of 'their configuration'.

Accordingly, I could wish that Secunia would make it very much clearer *exactly* what information from your computer they store, using the word 'store' instead of, or as well as, 'register' in 7.1, and adding 'and where' to the end of the first line in that paragraph.

M_V





--
A computer program can do pretty much anything the user doesn't know is impossible for it to do.

XP Home 32-bit - Compaq Presario V2000 Celeron 1.4GHz
Vista Ultimate 32-bit - Toshiba Equium A100 Centrino Duo 1.7GHz
Windows 7 Ultimate 64-bit - Dell Studio XPS 1645 Core i7-720 Quad 1.6-2.4GHz
(Also running XP Pro in Windows XP Mode 32-bit)
Windows 8.1 Home Premium 64-bit - Lenovo IdeaPad Z500 Core i5 2.6Ghz
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Nergali RE: Secunia can't find any programmes
Member 20th Nov, 2010 01:16
Score: 19
Posts: 48
User Since: 23rd Aug 2010
System Score: 100%
Location: US
on 19th Nov, 2010 09:39, E.Jeppesen wrote:
Thank you for reporting the issue, it should now have been fixed. Please perform another full system scan with the PSI.

Back down for me, just happened 5 min ago.
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noidea RE: Secunia can't find any programmes
Member 20th Nov, 2010 01:19
Score: 1
Posts: 5
User Since: 1st Aug 2009
System Score: N/A
Location: N/A
I expect y'all realize that it's happened again! "0% secunia score"
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niakita83 RE: Secunia can't find any programmes
Member 20th Nov, 2010 01:38
Score: 0
Posts: 5
User Since: 14th Oct 2009
System Score: 100%
Location: FR
Me too :(

--
HP Pavillon DV7 Intel (R) core(TM) 2GHz 32 bits
Vista Home premium SP2
Firefox 5
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dirkling RE: Secunia can't find any programmes
Member 20th Nov, 2010 07:41
Score: 0
Posts: 2
User Since: 11th Apr 2009
System Score: N/A
Location: N/A
on 19th Nov, 2010 09:39, E.Jeppesen wrote:
Thank you for reporting the issue, it should now have been fixed. Please perform another full system scan with the PSI.

Unfortunately, it's still not working.
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Leendert Kip Secunia can't find any programmes
Member 20th Nov, 2010 07:48
Score: 70
Posts: 526
User Since: 22nd Jan 2009
System Score: 100%
Location: NL
Last edited on 20th Nov, 2010 07:49
on 20th Nov, 2010 07:41, dirkling wrote:
Unfortunately, it's still not working.

There is currently again a server problem. Just wait untill the server is up again, hopefully later this morning.


--
PC: JJ Computer Services
Intel Core I3 2100 3.1Ghz
DDR3 Kingston ValueRam 4GB 1333
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 9
Mozilla Firefox 31NL

Laptop: MSI GT780DX
Intel Core I5-2450
DDR3 RAM 6GB
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 11
Mozilla Firefox 31NL
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thedillpickl RE: Secunia can't find any programmes
Contributor 21st Nov, 2010 05:34
Score: 376
Posts: 872
User Since: 3rd May 2009
System Score: 100%
Location: US
Last edited on 21st Nov, 2010 05:47
Hi Midnight_Voice;

You are correct that no database is kept locally.

Scan Results, Settings (including AU programs), and your Secunia Community Profile are most likely kept in the psires.dll (see note @ bottom*), I am unsure of that because Secunia has not released the particulars. Please keep in mind this is only a list, specific to your machine, not a true database that can be manipulated to achieve relevant results.

To problem (i):The information is not individual to you, only a survey of your computer. True, there are hundreds of thousands of pieces of information collected, but they are input to the common database. Secunia does not 'track' individual results. As I mentioned before, "When a scan is performed, PSI compares certain files found on your computer with a database, on their server (and MS's), to check file versions. The scan results you see in the graphical display is the 'snapshot' of the last scan.".

Take a look at the Scan your PC screen:
> The scan starts.
> PSI downloads Search Rules, this tells PSI what files to look for.
> PSI searches for the files.
> PSI collects information, presumably version numbers.
> PSI collects OS information, presumably to see what MS goodies you have.
> ET (I mean PSI) phones MS Home.
> MS Updates reports any missing high priority updates.
> PSI compares all the collected information with the File Signature Engine.
> Ta da!

As you can see, PSI must find your files every time a scan is performed. The only things recorded on Secunia servers are the numbers. How many computers have Adblock Plus 1.x installed? How many are Secure/Insecure?

As to problem (ii): Paragraph 7.1 is a bit ambiguous, "The registered applications are then continuously matched against our database...". The applications (files) are searched for in step #3 of the scan. Also, this could only be true if a scan was being ran continuously. I'll grant you, this could be worded better.

Paragraph 7.3 is meant to reassure you that other than tabulations of particular programs installed on your machine and whether or not they were up-to-date or not, nothing personal was recorded, backed up or stored.

The readme.rtf repeats what we've already seen, "After examining all the files on your local hard drive(s), the collected data is sent to Secunia's servers, which match the data against the Secunia File Signatures engine to determine the exact applications installed on your system.".

on 20th Nov, 2010 01:12, Midnight_Voice wrote:
... So while Secunia do indeed mention that they store 'information on covered applications', which is fair enough, they don't make clear that they store not just details of the application programs, but also of where on your machine they are held. ...

The 'stored' information on covered applications is in 'the' database on Secunia's servers. This information is accumulated in 'the' database to help Secunia see what's out there. Again, the only information on your local computer is a list or snapshot, if you will, of the installed, monitored programs that PSI saw at the time of your last scan.

>>> If Secunia's server is down, you do not have an internet connection or for any other reason the PSI interface does not load correctly, you will not be able to view the Scan Results as it requires PSI to be functioning. This does not mean any information is lost or that you are being denied anything. It simply means the service of PSI are not available to you at that time. It is much worse to have an AV/Anti-Malware not be able to update. PSI is a convenience, not a necessity (sorry Secunia). I can manually update my computer if needs be. It would be a pain but can be done.

*Note: If any information is stored on Secunia's server it would be just like an e-mail that's yet to be downloaded. A simple file that the PSI would download when the interface installs.


Fred

--
XP Home
Chrome, Firefox, IE8
--
consilio et animis
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PazivalRM RE: Secunia can't find any programmes
Member 21st Nov, 2010 07:29
Score: 1
Posts: 17
User Since: 7th Jul 2009
System Score: 100%
Location: AU
To the Secunia officials:

In the spirit of Beta versions, and in the light of the server fiascos over the last few days and the discussion above, could I make the following fairly obvious recommendations:

1. When Secunia on my PC can't connect to Secunia's server, for any reason, could the balloon above the system tray icon say:
"Secunia can't connect to the server"
rather than giving me a horrifying message about all my programmes having being deleted. If the general non-technical public is going to use Secunia, then Secunia should not be issuing such alarmist message. In plain terms, the present message is wrong and needs to be changed.

2. The Secunia interface should open immediately after I right-click the tray icon. At the moment, there is 40-second delay while Secunia tries to connect to the internet. This time extends to half an hour or so if I am backing up or otherwise loading up my home network. I mean, all I may want to do is log on to my forum account - I don't need Secunia to go through its internet routine before I do that.

3. Could the results of Secunia's most recent evaluation of my last scan, be available *before* Secunia manages to connect with the internet. I may only be wanting to review the situation, or find out the path to a programme on my own computer - I have often used Secunia for these purposes. That is, the results may still be useful to me even if they are not up to date.

4. A prominent warning message should be shown when Secunia is started from the tray icon, remaining and until Secunia connects, to the effect that
"Secunia has not yet, or cannot, connect to the internet.
The results shown are Secunia's last evaluation of your scanned software, and are out of date" (or ". . . may be out of date.")

Now these four things are not hard, are they? They do, however, require that Secunia store its last evaluation of the last scan on *my* computer, wherever else it may store it.
- - - - - - - -

By the way, has some data been lost in all the drama? My dashboard graph of security patches says that I have installed *just 1* security patch so far in November. I have actually installed 17 programme updates so far in November, including Adobe Reader 10 and Adobe Flash updates, and not counting anything from Microsoft. My other Secunia scores from June on are 12, 5, 16, 11, 12. I'm a little nervous here because of my earlier false alarm.

4-computer 32-bit Windows 7 home network, fully updated, with G series Netgear router
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Anthony Wells RE: Secunia can't find any programmes
Expert Contributor 21st Nov, 2010 10:58
Score: 2439
Posts: 3,332
User Since: 19th Dec 2007
System Score: N/A
Location: N/A
Last edited on 21st Nov, 2010 11:03
Hello M_V , Fred and PazivalRM ,

Secunia has just launched a new commercial product VIM 3.0 ; it may be coincidental but the support staff have been few and far between in the last 2 weeks and we've had 4 instances of servers being off-line . In the past a major server problem has been due to "maintenance" and most infrequent . All the server down reports are from volunteer Forum members to try to reassure those who are getting panicky/upset . I personally do not know what the problem was ; the commercial operation seems to be 24/7 while the free PSI is weekday .

The latest Beta is modified to allow better access to the GUI for non-Admin Vista and 7 users and to try to minimise the security risk of running as Admin to "use" all aspects of the PSI . I don't know if it is the full solution as yet .

When the "PSI" cannot contact the "Secunia" server , then the huge majority of the time it is nothing to do with the server itself but a failure to configure IE or a firewall or something on the user's system .

There is very little data stored by Secunia on your computer and I doubt that Secunia will wear the cost of changing how/what the GUI can present off your system , with or without connection to the servers .; it is a basic/simple interface between you and their servers .

As far as I remember , Secunia advised (a long time ago) that the psires.dll is an icon store and there is a brief sua log (new) in your Secunia folder in Program Files and not much else .

Atm , there does seem to be a lack of direct info from support and some of the PSI messages/terminology can be misleading to all , but they do read this Forum and all the threads and they take your feedback seriously - especially about the Betas ; hopefully we'll get more of/from them next week .

Take care

Anthony

PS : the "update log/info" in the PSI display is still very new and very much work in progress .


--


It always seems impossible until its done.
Nelson Mandela
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Nergali RE: Secunia can't find any programmes
Member 22nd Nov, 2010 19:56
Score: 19
Posts: 48
User Since: 23rd Aug 2010
System Score: 100%
Location: US
(unknown source)
1. When Secunia on my PC can't connect to Secunia's server, for any reason, could the balloon above the system tray icon say:
"Secunia can't connect to the server"
rather than giving me a horrifying message about all my programmes having being deleted. If the general non-technical public is going to use Secunia, then Secunia should not be issuing such alarmist message. In plain terms, the present message is wrong and needs to be changed.

Yes this is very true, if us techminded were freaking (as we did) by the You have 0 programs, a non-tech using this is going to freakout and endup doing damage to their p.c. because of it.

"horrifying message" YES
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