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Forum Thread: Missing Profile

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lindzog Missing Profile
Member 18th Nov, 2010 00:22
Ranking: 0
Posts: 53
User Since: 2nd Jan, 2009
System Score: N/A
Location: UK
Hi

I just decided to put Secunia on my new 64 bit laptop. I ran the prog and eventually got 100 per cent. (Amazing that a pretty new machine already had 3 insecure) . On the profile tab I clicked the recover profile tab and was informed an email had been sent. but its has never reached me. and ive done it four times. And its not in my Spam. and its not in my Trash. and ive tried registering the same ID (just in case I had forgotten to more than a year ago) and it says my user name is already in use, suggesting I did register. I is puzzled. Any ideas?

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Lindzog

Anthony Wells RE: Missing Profile
Expert Contributor 18th Nov, 2010 11:51
Score: 2428
Posts: 3,316
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

Hello Lindzog ,

People have experienced this on several occasions ; the simplest answer would seem to be to contact support@secunia.com by email and ask them to reset your profile for you .

Anthony

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It always seems impossible until its done.
Nelson Mandela
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lindzog RE: Missing Profile
Member 18th Nov, 2010 12:54
Score: 0
Posts: 53
User Since: 2nd Jan 2009
System Score: N/A
Location: UK
tks for the response anthony.
Yes I had arleady done so and am pleased to say they have resolved the issue which was something at their end. Happy Bunny now.
rgds
L

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Lindzog
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