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Forum Thread: Failure to detect update
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Problems and Questions Regarding 3rd Party Programs
| DeadHand
| Failure to detect update
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by DeadHand on 25th Nov, 2008 20:46
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Posts: 9
User Since: 25th Nov, 2008
Secunia System Score: N/A
Location: N/A |
I've updated MS-Access 2003 to v 11.0.8660.0 and Frontpage to 11.0.8164 using regular MS update. PSI continues to detect version 11.0.5606.0 in both programs. Using PSI's Download solution link offers me KB953404, which refuses to install, insisting I've already updated to a later version.
Anyone else had the same problem (and is there a workaround)? |
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| DougKlippert
| RE: Failure to detect update
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by DougKlippert on 26th Nov, 2008 18:11
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Posts: 1
User Since: 20th Nov, 2008
Secunia System Score: N/A
Location: N/A |
Same problem. Also Outlook 2003 and Frontpage 2002. |
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| Janly62
| RE: Failure to detect update
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by Janly62 on 27th Nov, 2008 01:15
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Posts: 3
User Since: 9th Apr, 2008
Secunia System Score: N/A
Location: N/A |
Same here. Doesn't seem to be one yet. I've added it to the ignore list. |
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| tridom01
| RE: Failure to detect update
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by tridom01 on 27th Nov, 2008 16:21
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Posts: 4
User Since: 27th Nov, 2008
Secunia System Score: N/A
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on 27th Nov, 2008 01:15, Janly62 wrote:
Same here. Doesn't seem to be one yet. I've added it to the ignore list.
As stated above, I have the same problems. Anyone figured anything out yet?
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| tridom
| RE: Failure to detect update
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by tridom on 27th Nov, 2008 18:03
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Posts: 20
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
on 27th Nov, 2008 16:21, tridom01 wrote:
As stated above, I have the same problems. Anyone figured anything out yet?
Well- due to weird problems with PSI- that tridom01 guy and I are the same person.
Anyhow- I discovered that my problem is due to the fact that I have a slave drive that used to be a system drive, and it also has these programs on it. What PSI is picking up is the versions on my slave drive as being insecure (although they are inactive). The versions on my OS drive are shown under "patched".
When I try to do an update, it tries to update my current versions, which are already updated.
Check the paths to the programs you can't update and see if there are duplicate copies. |
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| Janly62
| RE: Failure to detect update
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by Janly62 on 27th Nov, 2008 20:49
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Posts: 3
User Since: 9th Apr, 2008
Secunia System Score: N/A
Location: N/A |
Nope. I only have one disk and one copy installed. I don't understand why it affects only Access if the same update applies to other MS programs, and it recognize the update for these others. |
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| tridom01
| RE: Failure to detect update
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by tridom01 on 27th Nov, 2008 21:08
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Posts: 4
User Since: 27th Nov, 2008
Secunia System Score: N/A
Location: N/A |
HHMMMmmm....strange.
Do you have any backups? Or maybe a restore point that its picking up on? (grasping straws now) |
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| Janly62
| RE: Failure to detect update
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by Janly62 on 27th Nov, 2008 21:16
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Posts: 3
User Since: 9th Apr, 2008
Secunia System Score: N/A
Location: N/A |
No. I recently re-installed my PC and deleted any unnecessary software including the trial MS programs. I ensured that the directories were also deleted. I did a cleanup of all temporary files as well. Also, Secunia points to the correct folder where Access is installed. That's why it makes no sense, unless the update didn't include Access.
For now I created an exclude filter for it.
Thanks.........Alex |
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| tridom
| RE: Failure to detect update
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by tridom on 27th Nov, 2008 21:19
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Posts: 20
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
Well, hopefully an admin or someone will see this thread and be able to answer it. Its got me stumped for sure. I thought I'd found the solution. |
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| mapych
| RE: Failure to detect update
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by mapych on 27th Nov, 2008 22:08
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Posts: 47
User Since: 27th Nov, 2008
Secunia System Score: N/A
Location: N/A |
I have the same problem with my Access 2003 and Infopath 2003 on my Vista Ultimate PC.
PSI v1.0.0.1 8and older) keeps telling me that these programs are Insecure:
Microsoft Access 2003 11.0.8166.0
Microsoft InfoPath 2003 11.0.8165.0
The Patch PSI proposes me cannot be installed, because it tells me it is already installed. All Microsoft updates are installed.
I physically removed all occurence of MSACCESS.EXE on my local drives.
And yes I did press the PSI Re-scan button many times.
I think PSI is scanning much more than the MSACCESS.EXE on my drives.
I dream since long that PSI would give us a little log file of what was scanned, or at least of what files/reg entries where not OK.
If this is too much, I would like to have a button "I think it is false positive" which sends Secunia debug infos!
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| DeadHand
| RE: Failure to detect update
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by DeadHand on 27th Nov, 2008 22:16
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Posts: 9
User Since: 25th Nov, 2008
Secunia System Score: N/A
Location: N/A |
I have the same problem. Access and Frontpage (both active on c:) have been updated and give a later version number than the one PSI reports. I've also now excluded both files in settings.
Let's hope someone from Secunia is monitoring this forum...... |
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| mapych
| RE: Failure to detect update
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by mapych on 28th Nov, 2008 01:11
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Posts: 47
User Since: 27th Nov, 2008
Secunia System Score: N/A
Location: N/A |
on 27th Nov, 2008 22:08, mapych wrote:
And yes I did press the PSI Re-scan button many times.
I think PSI is scanning much more than the MSACCESS.EXE on my drives.
I started a PSI full scan some minutes ago, and guess what?
Access 2003 and Infopath 2003 disappeared from the Insecure App List.
30 minutes before they were listed as insecure...
The only explanation I see is that I stopped and restarted PSI.
(because of the profile registration)
Could it be that PSI only grabs the list of insecure apps at start ?
(I never stop my PC, so PSI could stay long with an obsolete list...)
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| sexauerw
| RE: Failure to detect update
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by sexauerw on 29th Nov, 2008 20:47
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Posts: 1
User Since: 29th Nov, 2008
Secunia System Score: N/A
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I have the same problem with Access 2002. Version 10.6771.6845-SP3 is installed, but Secunia PSI reports version 10.0.6735.0 and suggests KB953405 is needed. Attempting to install that update from Microsoft results in a message that the update has already been included in another update and cannot be reinstalled. I agree with the previous posters that Secunia needs to figure out why they are not detecting the correct version of the installed software here. |
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| Steve_BZ
| RE: Failure to detect update
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by Steve_BZ on 3rd Dec, 2008 11:31, last edited on 3rd Dec, 2008 11:31
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Posts: 3
User Since: 19th Nov, 2008
Secunia System Score: N/A
Location: N/A |
on 27th Nov, 2008 18:03, tridom wrote:
Well- due to weird problems with PSI- that tridom01 guy and I are the same person.
Anyhow- I discovered that my problem is due to the fact that I have a slave drive that used to be a system drive, and it also has these programs on it. What PSI is picking up is the versions on my slave drive as being insecure (although they are inactive). The versions on my OS drive are shown under "patched".
When I try to do an update, it tries to update my current versions, which are already updated.
Check the paths to the programs you can't update and see if there are duplicate copies.
Set up a rule to ignore your slave drive (eg F:\) |
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| Steve_BZ
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by Steve_BZ on 3rd Dec, 2008 11:32, last edited on 3rd Dec, 2008 11:32
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Posts: 3
User Since: 19th Nov, 2008
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| tridom
| RE: Failure to detect update
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by tridom on 3rd Dec, 2008 13:03
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Posts: 20
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
on 3rd Dec, 2008 11:31, Steve_BZ wrote:
Set up a rule to ignore your slave drive (eg F:\)
Good idea Steve. But I'd rather ignore each individual program so it still deteacts whatever else is installed there. |
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| tridom
| RE: Failure to detect update
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by tridom on 3rd Dec, 2008 13:03
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Posts: 20
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
on 3rd Dec, 2008 11:31, Steve_BZ wrote:
Set up a rule to ignore your slave drive (eg F:\)
Good idea Steve. But I'd rather ignore each individual program so it still deteacts whatever else is installed there. |
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| Steve_BZ
| RE: Failure to detect update
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by Steve_BZ on 3rd Dec, 2008 13:19, last edited on 3rd Dec, 2008 13:19
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Posts: 3
User Since: 19th Nov, 2008
Secunia System Score: N/A
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on 28th Nov, 2008 01:11, mapych wrote:
I started a PSI full scan some minutes ago, and guess what?
Access 2003 and Infopath 2003 disappeared from the Insecure App List.
30 minutes before they were listed as insecure...
The only explanation I see is that I stopped and restarted PSI.
(because of the profile registration)
Could it be that PSI only grabs the list of insecure apps at start ?
(I never stop my PC, so PSI could stay long with an obsolete list...)
Hi Mapych, good idea. I just stopped and restarted PSI. Access problem resolved. I still have a problem with Visual Studio, but I think I may have a corrupt installation. I'm going to uninstall and reinstall.
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| tridom
| RE: Failure to detect update
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by tridom on 3rd Dec, 2008 23:37
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Posts: 20
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
I started and stopped PSI, and did a rescan- now my current version of Access is showing as insecure and won't update. |
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| mapych
| RE: Failure to detect update
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by mapych on 3rd Dec, 2008 23:57, last edited on 3rd Dec, 2008 23:57
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Posts: 47
User Since: 27th Nov, 2008
Secunia System Score: N/A
Location: N/A |
Hi tridom,
try to start a new full scan (in the Scan tab).
and as Steve_BZ said
on 3rd Dec, 2008 11:31, Steve_BZ wrote:
Set up a rule to ignore your slave drive (eg F:\)
Go on the "Settings" tab, scroll down and click on "Create Ignore Rule"
Tell PSI the location of your slave drive (E:, or E:\Program Files, etc.)
I dont think it is useful to let PSI scan drives with old obsolete windows installations. If you don't use it anymore, move your slave drive WINDOWS and PROGRAM FILES directory in a zip file or on an DVD/external drive/memory stick.
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| tridom
| RE: Failure to detect update
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by tridom on 4th Dec, 2008 00:05
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Posts: 20
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
on 3rd Dec, 2008 23:57, mapych wrote:
Hi tridom, as Steve_BZ said
Go on the "Settings" tab, scroll down and click on "Create Ignore Rule"
Tell PSI which drive or directory (E:, or E:\Program Files, etc.)
it should ignore
If this does not help, try to start a new full scan (in the Scan tab).
Thanks Map. Appreciate the attempt, but that won't fix it (:-<). It was a new full scan that made them start to show up- and what is showing up as insecure is my "current" version of MS Office on my OS drive. Yet MS Update says it is up to date. Basically, the same problem mentioned earlier in this thread. |
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| mapych
| RE: Failure to detect update
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by mapych on 4th Dec, 2008 00:07
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Posts: 47
User Since: 27th Nov, 2008
Secunia System Score: N/A
Location: N/A |
Do you have a non english office installation ? |
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| tridom
| RE: Failure to detect update
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by tridom on 4th Dec, 2008 00:14
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Posts: 20
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
on 4th Dec, 2008 00:07, mapych wrote:
Do you have a non english office installation ?
Not to my knowledge. It looks like its in English to me LOL.
Are you referring to the Language Packs by any chance? Think they could cause it? I don't know if they are are installed or not. |
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| tridom
| RE: Failure to detect update
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by tridom on 4th Dec, 2008 00:21
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Posts: 20
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
on 3rd Dec, 2008 23:57, mapych wrote:
......I dont think it is useful to let PSI scan drives with old obsolete windows installations. If you don't use it anymore, move your slave drive WINDOWS and PROGRAM FILES directory in a zip file or on an DVD/external drive/memory stick.
Hey map,
I forgot to address this one. I agree with you on this. For me, I just have too much there right now and need to do some clean up, recovery, and preservation when I have time (never mind why- suffice it to say that drive was a mess and I installed/rebuilt a new one as the master). I've put those particular installations on ignore in PSI for now. My problem now is with my "current" instance of the programs. |
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| mapych
| RE: Failure to detect update
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by mapych on 4th Dec, 2008 00:41, last edited on 4th Dec, 2008 00:41
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Posts: 47
User Since: 27th Nov, 2008
Secunia System Score: N/A
Location: N/A |
Since I posted on the 28th of Nov, no strange detection behavior happened again with my PSI (I didn't told PSI to scan anything since)
Because You experienced the same problem I had in the past, I decided to see if the problem could reappear today.
So I stopped/started PSI again, did a full rescan in the hope some part of office would appear as insecure again.
I'm sorry to tell you that no office part appeared on my insecure list.
The version of office product which appears on my "Patched" list are:
Microsoft Access 2003 11.0.8221.0
Microsoft Excel 2003 11.0.8231.0
Microsoft InfoPath 2003 11.0.8221.0
Microsoft Office PowerPoint Viewer 2003 11.0.8164.0
Microsoft Office Publisher 2003 11.0.8212.0
Microsoft Outlook 2003 11.0.8217.0
Microsoft Powerpoint 2003 11.0.8227.0
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| tridom
| RE: Failure to detect update
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by tridom on 4th Dec, 2008 12:21
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Posts: 20
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
HHHhhhmmmm....maybe I'll try the restart and rescan again. |
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| Thinker55
| RE: Failure to detect update
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by Thinker55 on 7th Dec, 2008 17:58
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Posts: 2
User Since: 14th Nov, 2008
Secunia System Score: N/A
Location: N/A |
I have the same issue. RC 4 reported this, and now V1.0 does, too. I'll restart but the system has been restarted and still PSI complains. |
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| Thinker55
| RE: Failure to detect update
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by Thinker55 on 7th Dec, 2008 18:50
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Posts: 2
User Since: 14th Nov, 2008
Secunia System Score: N/A
Location: N/A |
Restarting PSI and re-scanning has not fixed the issue. PSI continues to report incorrect version numbers for MSACCESS.EXE and FRONTPG.EXE. |
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| gwilki
| RE: Failure to detect update
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by gwilki on 7th Dec, 2008 20:06
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Posts: 1
User Since: 19th Dec, 2007
Secunia System Score: N/A
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I'm having the same problem on one of my PC's. PSI says that all the Office 2003 programs are insecure. I've downloaded and installed the patch on both machines. One is now fine. The other still shows all the apps as insecure. Both machines have Office 2003 installed on the main drive in the default folder. I didn't have any problems until I installed the newest PSI. With the RC3, everything showed fine. |
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| lbuettner
| RE: Failure to detect update
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by lbuettner on 7th Dec, 2008 23:25
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Posts: 1
User Since: 6th Jan, 2008
Secunia System Score: N/A
Location: N/A |
Same problem here as well. Thanks to the one who listed the latest application versions. After that I found out that I really need the updates and Secunia doesn't made any error by reporting them. Maybe I can give some more ideas to investigate the root cause.
The other day I tried to update my MS Office installation - mixed 2000 and 2003 versions - by using officeupdate.microsoft.com (please note, i was using the MS Office related update software not microsoft update). Resulting in an error message due to either
* missing installer patch files (.msp) in %windir%\installer directory or
* updating the Microsoft installer after updating MS Office components
I assume it's caused by the latter as I didn't delete any .msp files.
Thus my assumption is the regular Microsoft update is not able to detect these necessary updates and doesn't show an error message (at least not on the web, maybe in log files) whereas office update shows the error. Secondly maybe Secunia is using a different checking algorithm and thus is able to dected the missing update.
If anyone was able to follow my rather complicated and twisted train of thoughts up to this point... Can you investigate as I don't have enough time and knowledge to go all the way down to naked bits and bytes.
Regards
Lars
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| mapych
| RE: Failure to detect update
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by mapych on 8th Dec, 2008 10:34, last edited on 8th Dec, 2008 10:34
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Posts: 47
User Since: 27th Nov, 2008
Secunia System Score: N/A
Location: N/A |
Microsoft products tend to give very interesting error messages (or error numbers), but then you don't get a explanation how to solve the problem.
Most of the time I go then to http://support.microsoft.com/
and copy/paste the error message or error number in the search box.
Microsoft has a very big (multilingual) Knowledge Base with good instruction how to fix the problems. If the problem cannot be fixed, the MS article gave you have enough infos to use Google&Co to look further...
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| tridom
| RE: Failure to detect update
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by tridom on 8th Dec, 2008 13:50
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Posts: 20
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
I've searched everywhere and have been unable to find a fix. Still searching.........
I will post here if I find one, and hopefully so will anyone else. |
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| jjg007
| RE: Failure to detect update
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by jjg007 on 11th Dec, 2008 09:06
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Posts: 1
User Since: 3rd Aug, 2008
Secunia System Score: N/A
Location: N/A |
I have had these problems with RC4 and the latest version, I gave up last time and just ignored the message as I did not want to actually ignore access and it just disappeared one day ?
I tried to download the patch from secunia link a few times but could not install it as above it just advised that it was already installed. |
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| TomKlin2
| RE: Failure to detect update
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by TomKlin2 on 13th Dec, 2008 14:58
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Posts: 1
User Since: 28th Dec, 2007
Secunia System Score: N/A
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I am seeing the same problem, which affects both MS Access and Infopath in Offiice 2003. In both cases, Secunia PSI 1.0 detects version 11.0.8028.0. In both caes it shows the expected path to the primary instance of the executable, in program files\microsoft office\office 11, etc. If I go to those locations and select properties and then version for these two files, I am shown a different version number, 11.0.8165.0. There are other instances of each executable on my system, but they are all of the same version. Following your guidance, I'll flush my cache and try again. |
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| AllanR
| RE: Failure to detect update
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by AllanR on 15th Dec, 2008 22:58, last edited on 15th Dec, 2008 22:58
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Posts: 4
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
There is a series of these errors covering Word, Excel, Access, Office 07 Compatibility Pack, and Snapshot Viewer. Always the same issue across all the threads. I did a manual scan and that cleared all except Access. The database application has been persistent for a few weeks now and nothing seems to make it go away. |
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| lviperen
| RE: Failure to detect update
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by lviperen on 19th Dec, 2008 15:34
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Posts: 1
User Since: 15th Nov, 2008
Secunia System Score: N/A
Location: N/A |
I am having the same type of problem on "dutch" language installed system. The only ones I get reported are MSACCESS 11.0.8166.0 and INFOPATH 11.0.8165.0. Rescanning (over and over) does not help either.
I'd like to get rid of these UNNECCESARY messages.
The advice is given to install, on top of SP3, to install KB953404. After downloading and installing it gets reported as already installed on this system.
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| Pseudonym
| RE: Failure to detect update
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by Pseudonym on 20th Dec, 2008 09:11
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Posts: 5
User Since: 6th Dec, 2008
Secunia System Score: N/A
Location: N/A |
Same problem here with recognised Version
MS Access 2003 11.0.8166.0
MS Infopath 2003 11.0.8165.0
Suggested Download KB953404 shows already installed message. |
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| pn5139@tiscali.co.uk
| RE: Failure to detect update
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by pn5139@tiscali.... on 20th Dec, 2008 21:11
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Posts: 2
User Since: 14th Dec, 2008
Secunia System Score: N/A
Location: N/A |
I scanned my Windows XP with Secunia and it showed up two threats. Both Active X controls. I clicked on the Blue arrow and downloaded the patches. So far , so good, but the on the next scan secunia showed the same threats. I tried again and the next day secunia scan showed the same threats, ignoring the fact that I had downloaded the recommended patches. What is going on? Or what am I doing wrong?
Gwennol |
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| joecheck
| RE: Failure to detect update
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by joecheck on 20th Dec, 2008 21:15
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Posts: 1
User Since: 26th Nov, 2008
Secunia System Score: N/A
Location: N/A |
Same problem, Access2003 and Infopath 2003, on XP Pro SP3. I have already installed 953404 and it tells me that when I try to reinstall. Either MS has a problem with their patch, or Secunia has a problem with their detection. |
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| avpaa
| RE: Failure to detect update
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by avpaa on 13th Feb, 2009 03:50
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Posts: 1
User Since: 5th Mar, 2008
Secunia System Score: N/A
Location: Danbury, CT, US |
I followed your lead, shut PSI down, restarted it and presto! Just as you said, the Insecure items were gone. Thanks! |
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| Difranco
| RE: Failure to detect update
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by Difranco on 19th May, 2009 19:20
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Posts: 1
User Since: 22nd Apr, 2009
Secunia System Score: 89%
Location: US |
This seems to be a problem for me as well for Access, InfoPath and Powerpoint Viewer 2003.
the path it detects is
C:\Program Files\Microsoft Office\Office11
MSACCESS.exe detects version 11.0.6360.0 (actual 11.0.8166.0)
Infopath.exe detects version 11.0.6360.0 (actual 11.0.8165.0)
PptVIEW.exe detects version 11.0.6360.0 (actual 11.0.8164.0)
The Microsoft updates related to the reported issues will not install again due to being already installed. I have closed and reopened PSI without any change to the status. I have also rescanned my system numerous times without luck.
Any other suggestions on how to clear these false reports?
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| Donald Smith
| RE: Failure to detect update
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by Donald Smith on 2nd Sep, 2009 01:19
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Posts: 1
User Since: 28th May, 2009
Secunia System Score: N/A
Location: N/A |
I just had a similar until I removed a thumb drive and then after scan problem went away. |
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