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Forum Thread: Complete Disaster with PSI 2.0 Beta

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PSI 2.0 Beta

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pudelein Complete Disaster with PSI 2.0 Beta
Member 18th Nov, 2010 19:59
Ranking: 1
Posts: 23
User Since: 16th Jan, 2008
System Score: 100%
Location: US
I have been faced for some time with an apparent conflict between Avira AntiVir 10 and PSI 1.5 on my Windows XP SP3 system: when I boot the system (either cold or a restart), the AV10 GUI usually fails to "open its umbrella" and this must be done manually, only a nuisance, but really a nuisance! I hoped that perhaps the new PSI 2.0 Beta might be structured enough differently. I have twice downloaded the current version of the Beta and installed it. I have been able to verify that the new structure (separate service, tray tool, and "PSI') does indeed appear to avoid the problem described. Great!

Unfortunately, when I start PSI2, it reports "Unable to retrieve PSI user ID from Secunia". I can indeed access from any of my browsers [IE8, SeaMonkey 2.0.10, Firefox 3.6.12 (default)]., so real connectivity is not the issue. I can simply not get past this point. I have tried making IE8 the default, reboots at numerous places, and a good deal of bad language, but nothing works. I should note that I opted out of the automatic updates for now, but this presumably does not alter the initial communication effort.

I am forced back to PSI once again, where no communication issue of any sort exists. I can only hope that someone has a suggestion that may make it possible to get the Beta working fully.

mogs RE: Complete Disaster with PSI 2.0 Beta
Expert Contributor 18th Nov, 2010 21:14
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
I know you stated that you'd tried making IE8 your default browser....but did you do that before trying to upgrade to 2.0 Beta, or afterwards ? I've found that it can help.
Lots of XP users have been unsuccessful tho'.....some have had to revert to

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pudelein RE: Complete Disaster with PSI 2.0 Beta
Member 19th Nov, 2010 17:55
Score: 1
Posts: 23
User Since: 16th Jan 2008
System Score: 100%
Location: US
Last edited on 19th Nov, 2010 17:56

Thanks for your suggestion, which I have tried this morning, although I was pretty sure it would fail, as it did. The series of events was as follows:

Thoroughly removed PSI using Revo Uninstall. Set IE8 as my default browser (I hate doing this, but,,,). Rebooted. [Since there was no PSI version present, of course the AntiVir umbrella opened us rather quickly.] Downloadede PSI2SetupBeta.exe using IE8. Installed the Beta in the usual way [Again, not auto updates selected]. Started PSI when this was suggested and again got the error message concerning retrieval of user ID, after roughly two minutes [the psia,exe log sets a 120 s timeout]. Finally, I rebooted once more: this verified the point that the AntiVir umbrella opens promptly with the Beta installed. But again there was no joy concerning the user ID.

Finally, I reverted everything, removing the Beta with Revo Uninstall; setting FX as default browser; rebooting yet again; and reinstalling PSI

I will not try these games again until PSI reaches a 2.0 RC (or better) release.
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mogs RE: Complete Disaster with PSI 2.0 Beta
Expert Contributor 19th Nov, 2010 19:27
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Hello again pudelein !
Well at least you've tried....sorry it didn't work out. I'm at a loss to try anything else other than setting out your findings in an e mail to
Someone may be able to suggest something to you personally. As I stated before tho' it seems to have been that XP users have had more troubles with it.

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