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Forum Thread: Install 2.0 Hangs

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carrjwcarrjw Install 2.0 Hangs
Member 24th Dec, 2010 05:06
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Posts: 4
User Since: 24th Dec, 2010
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Location: US
Running Win XPSP3 with Secunia PSI 1.5 installed. Attempted to install 2.0 goes through the uninstall and first several screens of installation and gets the progress bar through the first box and hangs with a screen
PSI Setup
Error opening file for writing: C:\Program Files\Secunia\PSI\psi.exe
There are three action buttons: Abort, Retry and Ignor. Retry returns the same screen, Ignor goes a ways hangs again and ignor then completes the installation but it is v1.5 not 2.0. Abort does that. I have checked IE configuration to assure it is proper. Suggestions?

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John

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mogs RE: Install 2.0 Hangs
Expert Contributor 24th Dec, 2010 07:54
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Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Hello.
Have you cleared out temporary files/browser cache before installing ? I've read elsewhere that waiting 30 secs before clicking Retry can do the necessary. You might also try using another browser for the install...if you have one.
Hope this helps....regards,

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carrjwcarrjw RE: Install 2.0 Hangs
Member 24th Dec, 2010 18:59
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After clearing temp/cache file, tried to install. No joy, still hangs.
I run Zone Alarm firewall. It usually alerts to a need for permission if not already granted. Does this install need a firewall permission?
The error alert window refers to an error opening a file for writing on my hard drive "C". That file "psi.exe" is shown in the file as 891KB, Application, dated 5/28/2010. Is this the correct file for the install of PSI 2.0?
My computer does not appear to have PSI 1.5 installed now but it may be somewhere hidden and if I click ignor on the "hang", error window it may reinstall as it apparemntlyy did before several times.
In the same folder is another file "psialog.txt" and in that log is the last line,"12/23 21:17:55.265] Caught exception in accept at 627, error 0x000000e8" that appears to me as maybe the key to unraveling the problem. But I do not know for sure.
Thanks for the help and Merry Christmas.

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John
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Maurice Joyce RE: Install 2.0 Hangs
Handling Contributor 24th Dec, 2010 19:04
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John,
That file is not correct. The exe is dated 21/12/2010 & is 1.62MB.

I would navigate back to PSI in Windows Explorer & use the PSI uninstaller to remove the old dross.

Then try a reinstall from here:
http://secunia.com/vulnerability_scanning/personal...

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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carrjwcarrjw RE: Install 2.0 Hangs
Member 24th Dec, 2010 19:29
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User Since: 24th Dec 2010
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Location: US
Maurice,
Thanks for your advice. I cannot find the uninstaller at the PSI website. Searching for "Uninstaller" or "PSI Uninstaller" returns no entries. Do you know where it is? On the other hand if I just delete the offending "psi.exe" file will that do the trick? I do know that there may be other detritus of the program about not uninstalled that could be a problem. Thoughts?


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John
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Maurice Joyce RE: Install 2.0 Hangs
Handling Contributor 24th Dec, 2010 21:06
Score: 11629
Posts: 8,916
User Since: 4th Jan 2009
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Location: UK
John,
It is not on the web. U need to use Windows Explorer which I think U are confusing with Windows Internet Explorer.

Right click Start>select all users> then navigate in Explorer for C:\Program Files>Secunia>PSI - double click on PSI & in the right pane U will see the uninstall icon> click that & it will activate

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Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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carrjwcarrjw RE: Install 2.0 Hangs
Member 24th Dec, 2010 21:45
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Location: US
Dear Maurice,
Success!!! You were right.
However I had to go thru the install program again to get "Uninstall" back in the folder. I "ignored" the error message resulting in v1.5 reinstalled then was able to "uninstall".
Thank you for your patience and intuitive understanding of my confusion.

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John
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