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Forum Thread: Remove Programs I Can't Find?

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PSI

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btreloar Remove Programs I Can't Find?
Member 27th Dec, 2010 23:17
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Posts: 4
User Since: 20th Jun, 2009
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PSI reports the WebEx Player is insecure. I don't want to update it: I'd like to remove it.

The problem is, it doesn't show up in the Add/Remove Programs section of Control Panel. How can I find it and remove it?

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Maurice Joyce RE: Remove Programs I Can't Find?
Handling Contributor 27th Dec, 2010 23:29
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Where does PSI say it is located?

FINDING A FILE PATH

ALL PSI VERSIONS EXCEPT VERSION 2 (BETA)


To locate the exact file that the Secunia PSI has detected, use or switch to the ADVANCED interface, then :

1 Click on the + sign of the programme to "expand' it.
2 Click on Technical Details in the Toolbox to see the installation path of the detected file. (Copy (CTRL+C) & paste (CTRL+V)) the Installation Path of the file back to the Forum.

PSI VERSION 2 (BETA)

From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each one.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Highlight it then copy (CTRL+C) then paste (CTRL+V)) that path back to the Forum.


Update 7 18:43 02/10/2010




--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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mogs RE: Remove Programs I Can't Find?
Expert Contributor 28th Dec, 2010 14:43
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Posts: 6,268
User Since: 22nd Apr 2009
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Last edited on 28th Dec, 2010 14:44
Hello.p.waterman
If your problem is exactly that of the original poster to this thread : you should follow Maurice's advice above.
Regards.

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This user no longer exists RE: Remove Programs I Can't Find?
Member 28th Dec, 2010 14:45
on 27th Dec, 2010 23:17, btreloar wrote:
PSI reports the WebEx Player is insecure. I don't want to update it: I'd like to remove it.

The problem is, it doesn't show up in the Add/Remove Programs section of Control Panel. How can I find it and remove it?


I also have troubles with removing faults after scanning my pc, the solutions
don't come or don't work (in PSI) / quote
p.waterman from Holland
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btreloar RE: Remove Programs I Can't Find?
Member 29th Dec, 2010 19:15
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Thanks, Maurice! Here's the path I found thanks to your help:

C:\ProgramData\webex\ieatgpc.dll, version 2.1.0.0
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Maurice Joyce RE: Remove Programs I Can't Find?
Handling Contributor 29th Dec, 2010 19:31
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
OK - Use the OPEN FOLDER option in PSI (next to that entry in PSI are two folder icons to the left> click the one without a red dot> It opens Windows Explorer & U should now clearly see this:

C:\ProgramData\webex\ieatgpc.dll, version 2.1.0.0

Right click on it & select delete.

Complete a full PSI scan - has it gone?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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btreloar RE: Remove Programs I Can't Find?
Member 30th Dec, 2010 21:42
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User Since: 20th Jun 2009
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Thanks, Maurice,

Nope, it's still listed as insecure.

Oh, wait ... the file you suggested I delete isn't the same file that PSI listed as the insecure file. So I've gone back and deleted THAT as well (hope deleting the file you mentioned wasn't wrong). This time it's successful.

I also have an End of Life program (Photoshop 7) that I'll probably continue to use because replacing it is too expensive (>$600). Can I tell PSI to ignore that? (Or would that be a bad idea?)
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Maurice Joyce RE: Remove Programs I Can't Find?
Handling Contributor 30th Dec, 2010 22:01
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
The file I listed is the one U gave to me so U should be OK.

Ignoring End of Life is always a risk. As long as U are aware that Adobe will never update/grade it then that is OK.

Personally I would create an ignore rule - it is an expensive bit of kit - just use it with caution.

If all your problems are now resolved could U please lock (Accept) the thread. This will prevent us both from receiving update emails from "tag on" posts.

Happy New Year

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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btreloar RE: Remove Programs I Can't Find?
Member 30th Dec, 2010 22:13
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Posts: 4
User Since: 20th Jun 2009
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Hi, Maurice,

The second file I deleted must have just shown up because I'd deleted the first one. Looks like it took deleting both of them.

Thanks for all the help. This can be considered closed.
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