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Forum Thread: @ Maurice RE: Software that's not there

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Foxit Corporation
And, this specific program:
Foxit Reader 3.x

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geoff.gale @ Maurice RE: Software that's not there
Member 8th Feb, 2011 01:18
Ranking: 0
Posts: 9
User Since: 7th Feb, 2011
System Score: N/A
Location: US
Had to start a new thread - the other one got locked when the other chap marked it resolved.

I have tried to open the the link in PSI as you suggested, but there's no entry under \Temp for Foxit.

C:\Users\geoff\AppData\Local\Temp\Foxit Reader.exe, version 3.3.0.430

The directory tree for \Temp has no entry called Foxit Reader.exe. None.

There are a number of folders there with hexadecimal-ish looking names like:

{2a654c57-aa86-47ed-82ba-c8236f3c45e9}

but no folder with any named reference to Foxit.

Geoff

Maurice Joyce RE: @ Maurice RE: Software that's not there
Handling Contributor 8th Feb, 2011 01:22
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 8th Feb, 2011 01:33
Right click on those entries and select Properties> that should tell U what they are.

Edit:
Might have given U a long winded job. Maybe quicker to use Windows Search & delete from there.

I would search all files & folders & insert Foxit Reader as my keywords

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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geoff.gale RE: @ Maurice RE: Software that's not there
Member 8th Feb, 2011 01:36
Score: 0
Posts: 9
User Since: 7th Feb 2011
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Location: US
They're all empty folders, I'm presuming for system use. They all report containing 0 files and 0 folders.

Is there any way I can attach a screen cap to one of these messages?
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Maurice Joyce RE: @ Maurice RE: Software that's not there
Handling Contributor 8th Feb, 2011 01:36
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Geoff,
Nearly 1AM in UK - off to bed now. Hope U find & delete it. If still a problem leave a post & someone will pick it up.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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geoff.gale RE: @ Maurice RE: Software that's not there
Member 8th Feb, 2011 01:38
Score: 0
Posts: 9
User Since: 7th Feb 2011
System Score: N/A
Location: US
Thanks mate.

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Maurice Joyce RE: @ Maurice RE: Software that's not there
Handling Contributor 8th Feb, 2011 01:42
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
My last post of the night!

POSTING A SCREEN SHOT TO THE FORUM

To post a screen shot to the Forum U need to:

1. Capture the image by using a programme such as:
a. Microsoft Paint - details here:How To Take A Screenshot:
http://www.wikihow.com/Take-a-Screenshot-in-Micros...
b. Microsoft One Note
c. Microsoft Snippet (Windows 7 & Vista)
d. Any third party equivalent programme.


2. Save the image to an online repository such as Microsoft Skydrive or Office Online or here: http://imageshack.us/

3. Post the hyperlink to the stored online image to the Forum.

Update 3 00:51 20/07/2010


--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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geoff.gale RE: @ Maurice RE: Software that's not there
Member 8th Feb, 2011 20:09
Score: 0
Posts: 9
User Since: 7th Feb 2011
System Score: N/A
Location: US
OK, I've put a screenshot of the directory which PSI is reporting as the location of the end-of-life and insecure Foxit Reader 3.3.X application on PhotoBucket. You can view it here:

http://i1140.photobucket.com/albums/n573/geoffgale...

As you can see, there's no folder in the \Temp folder for Foxit Reader. Additionally, as you suggested last night, I've looked at the properties of the folders with the hexadecimal-looking names and have found no discernible information about them or what applications they are associated with, if any at all. They look like temporary system information folders.

As I said, this isn't affecting the performance of either my machine or of PSI. It's a cosmetic change and perhaps I'm being just a bit vain in wanting my score to show as 100%, not 99%.

G.
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Maurice Joyce RE: @ Maurice RE: Software that's not there
Handling Contributor 8th Feb, 2011 22:39
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Geoff,
I agree - difficult to spot. Did U try the search option?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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geoff.gale RE: @ Maurice RE: Software that's not there
Member 8th Feb, 2011 23:44
Score: 0
Posts: 9
User Since: 7th Feb 2011
System Score: N/A
Location: US
Last edited on 8th Feb, 2011 23:45
I did. I've actually searched all of my drives for instances of the Foxit application. Right now, the only location I can find is the current installation of the programme.

I keep the majority of my software on a separate physical drive from my operating systems with the exception of those programmes which absolutely, positively won't run if they're not on the c: drive. That way, if I have to reinstall an OS, I don't have to blow away my software library and my data. It's hard to imagine that in this day and age there are such programmes, but I've got a few which just aren't happy unless they're installed to c:\Program Files.

When I first switched from Adobe to Foxit, I installed Foxit onto my software drive but had some troubles getting it to run properly. So I finally relented and moved it over to the c: drive and it was much better behaved. I have upgraded it regularly and am now on version 4.3.X. The reference PSI is finding is for a much earlier version which has been removed from my drives.

Last night I went through the registry and found a couple of entries there that referred to old locations for that previous installation of Foxit Reader, so I pulled those out. But that didn't affect this problem.

I'm really at the edge of my knowledge at this point. Obviously PSI is either finding a link to something that I can't see, or it's own database is corrupted and won't relinquish that entry to the programme.

g.
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Maurice Joyce RE: @ Maurice RE: Software that's not there
Handling Contributor 8th Feb, 2011 23:50
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
I suppose U have tried the Disk Clean Up utility in Accessories>System Tools?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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geoff.gale RE: @ Maurice RE: Software that's not there
Member 9th Feb, 2011 00:14
Score: 0
Posts: 9
User Since: 7th Feb 2011
System Score: N/A
Location: US
Yep. Along with a run of Glary Utilities registry cleaner. I'm getting towards that point in time at which having a 100% score is looking like it's not worth the energy expenditure to attain it.
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p_noot RE: @ Maurice RE: Software that's not there
Member 9th Feb, 2011 02:00
Score: 8
Posts: 22
User Since: 17th Nov 2010
System Score: N/A
Location: N/A
Hi,

Perhaps you can try this:

1. Backup your c: drive
2. Download a free linux live cd
3. Boot your computer from the linux live cd
4. Delete the \Temp folder completely with the help of linux
5. Exit linux and boot up with windows
6. Try PSI again and see what happens...
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mogs RE: @ Maurice RE: Software that's not there
Expert Contributor 9th Feb, 2011 08:07
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Might the Junk File cleaner in Revo be worth trying.....if you havn't already ?
The Free version is available from here :-
http://www.revouninstaller.com/revo_uninstaller_fr... and go to the bottom of the page to download the free version.
Whenever you uninstall a prog using it....it will check for any leftover files etc., which you can choose to remove. Other useful tools contained therein....regards,


--
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geoff.gale RE: @ Maurice RE: Software that's not there
Member 9th Feb, 2011 17:25
Score: 0
Posts: 9
User Since: 7th Feb 2011
System Score: N/A
Location: US
Last edited on 9th Feb, 2011 17:29
Hi,

Perhaps you can try this:

1. Backup your c: drive
2. Download a free linux live cd
3. Boot your computer from the linux live cd
4. Delete the \Temp folder completely with the help of linux
5. Exit linux and boot up with windows
6. Try PSI again and see what happens...



++++++++++++++++++++++++++++++++++++++


You know, I thought about doing that - it's a dual-boot machine with Linux already - but the problem I'm having is that PSI is reporting a problem at a location which already doesn't exist.

I've scoured the registry to pull out any references I can find to the programme that's at issue and I know that none of my file tools see any trace of the 'offending' entry at the location cited by PSI.

Based on that, I'm wondering whether blowing the contents of \users\[username]\appdata\local\temp would actually resolve the problem. It seems to my way of thinking that the problem is just as likely a database problem with PSI.


g.
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ddmarshall RE: @ Maurice RE: Software that's not there
Dedicated Contributor 9th Feb, 2011 18:20
Score: 1212
Posts: 965
User Since: 8th Nov 2008
System Score: 98%
Location: UK
It could be a virtualized folder in
C:\Users\geoff\Appdata\Local\Microsoft\Windows\Tem porary Internet Files\Virtualized\C\Users\geoff\Appdata\Temp.

These files are well hidden, even when Hide System Files is unchecked, Explorer seems unwilling to dispay them. CCleaner tries to get rid of them.

--
This answer is provided “as-is.” You bear the risk of using it.
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p_noot RE: @ Maurice RE: Software that's not there
Member 10th Feb, 2011 01:52
Score: 8
Posts: 22
User Since: 17th Nov 2010
System Score: N/A
Location: N/A
Your hypothesis is, the problem is likely a bug in PSI database.
Try to figure out the actions required to prove or to dismiss your hypothesis unambiguously.

A possible action is for instance:
Search for the location with Linux. Does Linux confirms the existence of the
location? (Linux has the advantage, you can't hide a windows file for Linux.)
If so, that rules out a bug in PSI database.
If not, you can't rule out a bug in PSI database.

But if Linux doesn't confirm the existence of the location, is that sufficient to prove it is a PSI database bug?

If you completely delete the \Temp folder, you automatically erase every possible undetected irregularity related to the \Temp folder that perhaps caused PSI database to fail. So, deleting the \Temp folder rules out the possibility of an undetected irregularity related to the \Temp folder.

If Linux doesn't confirm the existence of the location, and you can rule out the possibility of an undetected irregularity related to the \Temp folder, then I agree it is likely a PSI database bug.
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