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Forum Thread: Software will not run - Only displays white screen the closes

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abcd1234 Software will not run - Only displays white screen the closes
Member 8th Feb, 2011 04:36
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User Since: 8th Feb, 2011
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Location: CA
Anyone? All that I get is a white screen and then it closes. I have tried removing, rebooting and reinstalling but doesn't work. The service starts and runs properly, when I mouse over the system tray icon it displays my score, but the main screen will never show anything other than white then dies.

Maurice Joyce RE: Software will not run - Only displays white screen the closes
Handling Contributor 8th Feb, 2011 09:48
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Are U using Internet Explorer (IE) 9 BETA?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Scrisp RE: Software will not run - Only displays white screen the closes
Member 9th Feb, 2011 21:50
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Last edited on 9th Feb, 2011 21:51
on 8th Feb, 2011 04:36, abcd1234 wrote:
Anyone? All that I get is a white screen and then it closes. I have tried removing, rebooting and reinstalling but doesn't work. The service starts and runs properly, when I mouse over the system tray icon it displays my score, but the main screen will never show anything other than white then dies.


I am having the same problem.
I use Firefox 3.6.13 I would really love PSI to work, please advise
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lmt66 RE: Software will not run - Only displays white screen the closes
Member 10th Feb, 2011 22:26
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I had problems with 1.5. When I tried to open it by selecting the tray icon or trying to start it from Programs, it would not open. I uninstalled it today, then downloaded and installed version 2.0. Now I get a briefly loaded white screen, the program will not run, but info is available in the tray icon about insecurities. My OS is Windows XP3. SP3. I have Comcast and the Norton Security bundle. I really like this program, but my troubles with getting it to function are at least 6 months old. Please help with a detailed response, perhaps a step by step fix or workaround? Thank you.
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mogs RE: Software will not run - Only displays white screen the closes
Expert Contributor 10th Feb, 2011 22:57
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@Imt66........Hello.
With regard to psi 2.0; and even tho' you've used psi previously....you should read thro' the more recent FAQ's thoroughly....particularly check that your settings comply as here :-http://secunia.com/products/consumer/PSI/faq/ FAQ's
Did you clear out temp. files/browser cache before installing ?
Are you sure your firewall permissions are configured to allow Secunia....I had an instance once when upgrading that Secunia got shut out.
Other than that, all I can suggest is that you scour the forum for similar topics/advice.
Hope it helps........regards,

--
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theta748 RE: Software will not run - Only displays white screen the closes
Member 10th Feb, 2011 23:19
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My problem is the same as yours.
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lmt66 RE: Software will not run - Only displays white screen the closes
Member 11th Feb, 2011 00:40
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Last edited on 11th Feb, 2011 05:16
@mogs,
Thanks very much for your suggestion. I will try emptying caches and temporary files. I had read the information at the link you provided, and just re-read it, but did not see any other information on settings. I will also try downloading through a different browser (Chrome). I will try to check to see if my firewall (Norton security bundle from Comcast) could be causing a problem. If you or anyone has any other suggestions, please let me know...

Hours later:
Tried emptying caches and temporary Internet files through Firefox and IE. Tried uninstalling PSI 2 and downloading through Chrome, then installing again. Checked firewall, Secunia access is enabled. Still get white screen for a brief moment when I click on tray icon, then nothing. Please help.
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garyteal RE: Software will not run - Only displays white screen the closes
Member 11th Feb, 2011 05:40
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User Since: 27th Jan 2009
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Location: Saint Louis, US
Don't blame yourself or your computer, notice the problem just came on this week. I have been using PSI a long time, used the beta and now the release version. The problem is from Microsoft's updates this week. I just installed them and now I have the same problem. I went to uninstall the updates and each one told me that if I uninstall it I will loose Java update, and PSI. I didn't try Java update yet, but I did loose PSI screen. It still seems to be working in the background but the screen will not stay up. Microsoft needs to fix this problem with another update.
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Anthony Wells RE: Software will not run - Only displays white screen the closes
Expert Contributor 11th Feb, 2011 16:06
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Last edited on 11th Feb, 2011 16:09
Hello All ,

The problem of the PSI opening and then disappearing on XP SP3 machines is/was a known bug and there are specific steps indicated near the end (scroll down) of this section of the FAQ's :-

http://secunia.com/products/consumer/PSI/faq/#s3

It is still possible that the latest patch Tuesday KB's are causing problems for some people , but if you do use XP try the workaround .

Hope this helps .

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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Scrisp RE: Software will not run - Only displays white screen the closes
Member 11th Feb, 2011 18:14
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Last edited on 11th Feb, 2011 18:15
Thank you Anthony,

I now have PSI working, but only after doing the very last action in the section you pointed us to, which said:
2) Go to Control Panel > Regional and language options > Languages Tab > Details > Advanced. From here, set a check at 'Turn off advanced text services'

Extremely pleased to now having PSI working.
Thanks a Million.
Susan
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theta748 RE: Software will not run - Only displays white screen the closes
Member 11th Feb, 2011 18:57
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I now also have PSI working, but only after doing the very last action in the section you pointed us to, which said:
2) Go to Control Panel > Regional and language options > Languages Tab > Details > Advanced. From here, set a check at 'Turn off advanced text services'

Happy to have PSI working.
Thanks,
Ralph
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lmt66 RE: Software will not run - Only displays white screen the closes
Member 11th Feb, 2011 20:14
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User Since: 10th Feb 2011
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Location: US
@ Anthony,
THANK YOU! I have had problems with PSI since last August. PSI 2.0 installed easily and functions properly on my Windows 7 laptop. I had given up on PSI on the XP desktop since August. Previous workarounds had not worked. Like other respondents, I followed the recommendations for the link you suggested up to the instructions below:

"1) Go to where you installed the PSI (Probably C:\Program Files\Secunia\PSI, or C:\Program Files (x86) for 64-bit systems), right-click PSI.exe, click Properties, go to the Compatibility tab, and set a check at 'Turn off advanced text services for this program"

Nothing worked until I did the above step. Now PSI is happily scanning and finding much stuff to fix!

I really appreciate your assistance!
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Anthony Wells RE: Software will not run - Only displays white screen the closes
Expert Contributor 11th Feb, 2011 23:01
Score: 2414
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User Since: 19th Dec 2007
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Hello again ,

Pleased that the workaround is still effective for some of you ; thanks really go to @smurphdude who put in good time and effort in sorting the bug .

@abcd1234 ,

How fair stands the workaround for Canada ?? Are you up and running ??

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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lmt66 RE: Software will not run - Only displays white screen the closes
Member 11th Feb, 2011 23:15
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@smurfdude,
Thanks very much for your time and effort. The connection between scripting and PSI's inability to open is not obvious to me...
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Anthony Wells RE: Software will not run - Only displays white screen the closes
Expert Contributor 11th Feb, 2011 23:50
Score: 2414
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Last edited on 11th Feb, 2011 23:55
@lmt66 ,

Not sure if smurphdude will pick up here , but as I remember part of it is due to script/text settings in M$ Office for (a) certain module(s) - like Drawing Pad .

If you wish to dig further you can always look for smurphdude's contributions to the forum from this list :-

http://secunia.com/community/forum/userthreads/269...

Happy hunting .

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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slinky48 RE: Software will not run - Only displays white screen the closes
Member 12th Feb, 2011 16:07
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Thanks to everyone who works on the glitches, the work around worked perfectly :-)
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garyteal RE: Software will not run - Only displays white screen the closes
Member 13th Feb, 2011 02:16
Score: 2
Posts: 4
User Since: 27th Jan 2009
System Score: 100%
Location: Saint Louis, US
Thanks and Thanks again to Anthony Wells. His answer is right on and not only fixed the PSI problem but the other problems that the Microsoft Updates created. We need more like him around. Thanks again.
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