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Forum Thread: PSI successfuly installed, but doesnot work - hangs

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birenshah64 PSI successfuly installed, but doesnot work - hangs
Member 16th Feb, 2011 10:54
Ranking: 0
Posts: 2
User Since: 16th Feb, 2011
System Score: N/A
Location: IN
i just downloaded and installed PSI.
when i clicked to launch it... nothing happened. there was just a blank screen. and the message in task manager was: programme not responding.

i tried it couple of times, with same results.

i am copying the psia log below - in case that helps to locate the problem. i hv no other information i know that i can give.

please help.

[02/16 14:54:26.828] -- Program options --
[02/16 14:54:26.828] Version 0
[02/16 14:54:26.828] LogLevel 2
[02/16 14:54:26.828] Help 0
[02/16 14:54:26.843] CLI 0
[02/16 14:54:26.843] CLICLI 0
[02/16 14:54:26.843] Foreground 0
[02/16 14:54:26.843] InstallService 1
[02/16 14:54:26.843] StartService 0
[02/16 14:54:26.843] RemoveService 0
[02/16 14:54:26.843] RunAsUser LocalSystem
[02/16 14:54:26.859] RunAsPass <Not Set>
[02/16 14:54:26.859] RunAsLocalSystem 1
[02/16 14:54:26.859] DontWriteRegistry 0
[02/16 14:54:26.859] Network Appliance 0
[02/16 14:54:26.859] GUID
[02/16 14:54:26.875] -- Scan options --
[02/16 14:54:26.875] ScanType 1
[02/16 14:54:26.875] CheckWinUpdates 1
[02/16 14:54:26.906] -- Service options --
[02/16 14:54:26.921] CheckInInterval 60
[02/16 14:54:26.921] RequestTimeout 120
[02/16 14:54:26.937] -- Customer Area options --
[02/16 14:54:26.937] GroupName
[02/16 14:54:26.937] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[02/16 14:54:26.937] -- Internal variables --
[02/16 14:54:26.937] BinPath C:\Program Files\Secunia\PSI\PSIA.exe
[02/16 14:54:26.937] BinDir C:\Program Files\Secunia\PSI
[02/16 14:54:26.953] API_SERVER_HOST psi.secunia.com
[02/16 14:54:26.968] API_SERVER_PORT 443
[02/16 14:54:26.968] API_BASE_URI /psi_api/2003/?
[02/16 14:54:26.968] APPNAME Secunia PSI Agent
[02/16 14:54:26.984] BINNAME psi.exe
[02/16 14:54:26.984] REG_KEY_PATH SOFTWARE\Secunia\PSIA
[02/16 14:54:26.984] RegConfKey HKEY_LOCAL_MACHINE
[02/16 14:54:26.984] Version
[02/16 14:54:26.984] ComputerName
[02/16 14:54:27.000] LanGroup
[02/16 14:54:27.000] CurrentUser biren
[02/16 14:54:27.000] UserPrincipalName
[02/16 14:54:27.000] LogFile C:\Program Files\Secunia\PSI\psialog.txt
[02/16 14:54:27.015] LogFileMax 2097152
[02/16 14:54:27.015] OptionMask 1024
[02/16 14:54:27.015] LastCheckIn 01/01/80 00:00:00
[02/16 14:54:27.031] NextInspection 02/16/11 14:54:26
[02/16 14:54:27.031] ServerTime 01/01/80 00:00:00
[02/16 14:54:28.421] -- Program options --
[02/16 14:54:28.421] Version 0
[02/16 14:54:28.421] LogLevel 2
[02/16 14:54:28.421] Help 0
[02/16 14:54:28.421] CLI 0
[02/16 14:54:28.421] CLICLI 0
[02/16 14:54:28.421] Foreground 0
[02/16 14:54:28.421] InstallService 0
[02/16 14:54:28.421] StartService 1
[02/16 14:54:28.421] RemoveService 0
[02/16 14:54:28.421] RunAsUser
[02/16 14:54:28.421] RunAsPass <Not Set>
[02/16 14:54:28.421] RunAsLocalSystem 0
[02/16 14:54:28.421] DontWriteRegistry 0
[02/16 14:54:28.421] Network Appliance 0
[02/16 14:54:28.421] GUID
[02/16 14:54:28.421] -- Scan options --
[02/16 14:54:28.421] ScanType 1
[02/16 14:54:28.421] CheckWinUpdates 1
[02/16 14:54:28.421] -- Service options --
[02/16 14:54:28.421] CheckInInterval 60
[02/16 14:54:28.421] RequestTimeout 120
[02/16 14:54:28.421] -- Customer Area options --
[02/16 14:54:28.421] GroupName
[02/16 14:54:28.421] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[02/16 14:54:28.437] -- Internal variables --
[02/16 14:54:28.437] BinPath C:\Program Files\Secunia\PSI\PSIA.exe
[02/16 14:54:28.437] BinDir C:\Program Files\Secunia\PSI
[02/16 14:54:28.437] API_SERVER_HOST psi.secunia.com
[02/16 14:54:28.437] API_SERVER_PORT 443
[02/16 14:54:28.437] API_BASE_URI /psi_api/2003/?
[02/16 14:54:28.437] APPNAME Secunia PSI Agent
[02/16 14:54:28.437] BINNAME psi.exe
[02/16 14:54:28.437] REG_KEY_PATH SOFTWARE\Secunia\PSIA
[02/16 14:54:28.437] RegConfKey HKEY_LOCAL_MACHINE
[02/16 14:54:28.437] Version
[02/16 14:54:28.437] ComputerName
[02/16 14:54:28.437] LanGroup
[02/16 14:54:28.437] CurrentUser SYSTEM
[02/16 14:54:28.437] UserPrincipalName
[02/16 14:54:28.437] LogFile C:\Program Files\Secunia\PSI\psialog.txt
[02/16 14:54:28.437] LogFileMax 2097152
[02/16 14:54:28.437] OptionMask 1024
[02/16 14:54:28.437] LastCheckIn 01/01/80 00:00:00
[02/16 14:54:28.437] NextInspection 02/16/11 14:54:28
[02/16 14:54:28.437] ServerTime 01/01/80 00:00:00
[02/16 14:54:28.484] Secunia PSI Agent starting
[02/16 14:54:28.484] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000000
[02/16 14:54:28.484] WOW64 : 0
[02/16 14:54:28.484] Secunia PSI Agent starting
[02/16 14:54:28.484] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000005
[02/16 14:54:28.484] WOW64 : 0
[02/16 14:54:28.484] Determining UserID
[02/16 15:04:24.843] Stopping 'Secunia PSI Agent' service
[02/16 15:04:24.843] UserID determined
[02/16 15:04:25.093] Creating Admin server pipe at:'\\.\pipe\PSI UI 0'
[02/16 15:04:25.093] Pipe created at '\\.\pipe\PSI UI 0'
[02/16 15:04:25.093] Pipe Server accepting incoming connections
[02/16 15:04:25.093] Creating Any server pipe at:'\\.\pipe\PSI Tray 0'
[02/16 15:04:25.093] Pipe created at '\\.\pipe\PSI Tray 0'
[02/16 15:04:25.093] Pipe Server accepting incoming connections
[02/16 15:04:25.125] Unloading filter driver
[02/16 15:04:25.140] Caught exception in accept at 627, error 0x000000e8
[02/16 15:04:25.140] Caught exception in accept at 627, error 0x000000e8

mogs RE: PSI successfuly installed, but doesnot work - hangs
Expert Contributor 16th Feb, 2011 19:13
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Hello.
Have you checked/read thro' the settings in the FAQ's here ?:-
http://secunia.com/products/consumer/PSI/faq/ FAQ's
http://secunia.com/vulnerability_scanning/personal...
HOW IT WORKS
Thoroughly check thro' the items in Note 3 of Running and Scanning.
Hope this helps.......regards,


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birenshah64 RE: PSI successfuly installed, but doesnot work - hangs
Member 17th Feb, 2011 06:40
Score: 0
Posts: 2
User Since: 16th Feb 2011
System Score: N/A
Location: IN
thanks mogs...
i will read it.
however, my problem was solved - by uninstalling and re-installing PSI.
thnks a bunch.
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mogs RE: PSI successfuly installed, but doesnot work - hangs
Expert Contributor 20th Feb, 2011 22:33
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
@birenshah64

Glad you got it sorted !
As the problem is now resolved ; and as you are the originator of the thread, you have the option to close it, by selecting ACCEPT. This will lock the thread : preventing tag-on posts and reminder e mails.
Regards........

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