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Forum Thread: PSI 2.0 not starting in XP SP3

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Craig_W PSI 2.0 not starting in XP SP3
Member 18th Feb, 2011 10:07
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Last edited on 18th Feb, 2011 10:11

After I upgraded to PSI 2.0 the program loaded very slowly, compared to the previous version. I assumed this was the price I had to pay for continuing added complexity.

In the last several days the program has refused to load after over 5 minutes waiting. Tonight I downloaded the January 2011 version of 2.0 and reinstalled it. Still I cannot get the product to run. I have rebooted my system.

All the other security products I run are working quickly and properly.

--
Craig W.

Post "RE: PSI 2.0 not starting in XP SP3" has been selected as an answer.
Anthony Wells RE: PSI 2.0 not starting in XP SP3
Expert Contributor 18th Feb, 2011 12:18
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Hello Craig ,

You need to check that all the settings listed here are correct (scroll right the way thru' the section) :-

http://secunia.com/vulnerability_scanning/personal...

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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Craig_W RE: PSI 2.0 not starting in XP SP3
Member 18th Feb, 2011 17:41
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None of the FAQs relate to my experience. The program is hanging at the initial, opening screen and the red opening dots are not moving. I cannot get to the product to change any options and reinstalling before and after rebooting doesn't do anything to change things. I will try totally uninstalling the product first, rebooting, then reinstalling to see if this helps.

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Craig W.
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Anthony Wells RE: PSI 2.0 not starting in XP SP3
Expert Contributor 18th Feb, 2011 17:54
Score: 2454
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User Since: 19th Dec 2007
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Last edited on 18th Feb, 2011 17:56
Craig ,

The FAQ I have linked you to is specifically titled :-

The Secunia PSI is stuck at "Verifying Internet connection..." and won't start. What can I do?

This would seem to be exactly your problem !! The stuck dots are trying to get to the Secunia PSI servers via the internet to open the GUI . The PSI uses the embedded IE engine to do this .

The instructions , if you read them carefully , are about your system and IE settings , all of which are available to you without the PSI running .

I would try to follow/check every single one of the steps/suggestions if I were you .

Take care

Anthony

PS : if you are on dial up , it is also possible you may not get a satisfactory connection .

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It always seems impossible until its done.
Nelson Mandela
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