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Forum Thread: Error on dashboard with no scan data

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

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randomrhythm	Error on dashboard with no scan data
	5th Apr, 2011 04:32
Ranking: 0 Posts: 2 User Since: 5th Apr, 2011 System Score: N/A Location: US Last edited on 5th Apr, 2011 04:37	Thought I would share with Secunia that the PSI software generates an error if you stop the initial scan and then click to the dashboard: 1. Install Secunia PSI 2. Stop the initial scan that auto-starts when you open the software 3. Click the dashboard link 4. Error appears on the screen with big red X Error: TypeError Function: util.switchPage File: undefined Line: undefined Description 'length' is null or not an object Regards, Ryan

Maurice Joyce	RE: Error on dashboard with no scan data
	5th Apr, 2011 10:54
Score: 10495 Posts: 8,057 User Since: 4th Jan 2009 System Score: 100% Location: UK	Ryan, I will include this as outlined in my post here: http://secunia.com/community/forum/thread/show/800... -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM
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portugalpete	RE: Error on dashboard with no scan data
	6th Apr, 2011 12:50
Score: 0 Posts: 2 User Since: 6th Apr 2011 System Score: N/A Location: PT	I have exactly the same problem, but unfortunately it has not disappeared after re-booting. Does anyone know how to recover from this please?
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r2d2antics	RE: Error on dashboard with no scan data
	6th Apr, 2011 12:56
Score: 0 Posts: 4 User Since: 22nd Jul 2008 System Score: N/A Location: N/A	on 6th Apr, 2011 12:50, portugalpete wrote: I have exactly the same problem, but unfortunately it has not disappeared after re-booting. Does anyone know how to recover from this please? Glad i'm not the only one this has happened to. What is being done to resolve the issue?
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rd52	RE: Error on dashboard with no scan data
	6th Apr, 2011 13:09
Score: 1 Posts: 16 User Since: 4th Dec 2008 System Score: N/A Location: US	I'm having the same problem. I ran a scan, but I still have a system score of zero.
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Kamares1	RE: Error on dashboard with no scan data
	6th Apr, 2011 13:12
Score: 1 Posts: 2 User Since: 14th Mar 2010 System Score: N/A Location: N/A	I have exactly the same error but I did not stop the scan. There are no programs listed at all. Re-loading PSI does not help. Kamares
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Greatdane	RE: Error on dashboard with no scan data
	6th Apr, 2011 13:22
Score: -1 Posts: 11 User Since: 9th Sep 2009 System Score: N/A Location: N/A Last edited on 6th Apr, 2011 13:25	This seems to me to be a PSI problem as the same is true of me, outside the USA. Hope they solve it quicky - it's a first in my experience! Even deleted the last program dodwnloaded and rebooted without getting a scan result.
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bryanvail	RE: Error on dashboard with no scan data
	6th Apr, 2011 13:29
Score: 0 Posts: 1 User Since: 6th Apr 2011 System Score: N/A Location: US	Exactly the same issue as first poster (randomrhythym) was previously running PSI successfully for well over a year without error. Have Win 7 premium 64 bit vaio VPCZ1 8gb ram usually run chrome browser
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MrImportant	RE: Error on dashboard with no scan data
	6th Apr, 2011 13:33
Score: 0 Posts: 1 User Since: 14th Dec 2009 System Score: N/A Location: N/A	Same problem here. Rebooted and re-scanned. I am a long time user of Secunia PSI and this is the 1st time with this problem. I would expect that Secunia will apply a fix ASAP.
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stije	RE: Error on dashboard with no scan data
	6th Apr, 2011 13:42
Score: 0 Posts: 1 User Since: 20th Dec 2010 System Score: N/A Location: N/A	Suddenly today on my pc (Windows 7 SP1) the same happened, and the same errors appeared. Hope there will be a solution very soon, because I relied on PSI!
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thosj	RE: Error on dashboard with no scan data
	6th Apr, 2011 13:45
Score: 1 Posts: 6 User Since: 3rd Nov 2009 System Score: N/A Location: N/A	5 PC's here, and this morning they all exhibit this exact same behavior. Must have been some kind of update overnight to have all 5 do the same thing.
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phb_7	RE: Error on dashboard with no scan data
	6th Apr, 2011 13:49
Score: 0 Posts: 1 User Since: 6th Apr 2011 System Score: N/A Location: UK	Same error here with Win 7 64. This error immediately followed "update" to Internet Explorer 9, so I'm guessing that an incompatibility has been introduced. Imagine my surprise! No doubt Secunia will fix this fairly rapidly.
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Nightmare21	RE: Error on dashboard with no scan data
	6th Apr, 2011 13:50
Score: 0 Posts: 1 User Since: 6th Nov 2010 System Score: N/A Location: N/A	Exact same problem. This only happened after installed an update for Internet Explorer 9. Could be a coincidence, but I thought I'd mention it.
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sporkinum2	RE: Error on dashboard with no scan data
	6th Apr, 2011 14:01
Score: 0 Posts: 1 User Since: 31st Jul 2008 System Score: N/A Location: N/A	Same issue here, and it correlates with updating IE to IE9. Before I came to that conclusion, I tried re-installing PSI.
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klimmbimm	RE: Error on dashboard with no scan data
	6th Apr, 2011 14:03
Score: 2 Posts: 5 User Since: 3rd Jan 2011 System Score: N/A Location: DE	Same problem here with Windows 7 Professional (Service Pack 1) 64-Bit.
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thosj	RE: Error on dashboard with no scan data
	6th Apr, 2011 14:26
Score: 1 Posts: 6 User Since: 3rd Nov 2009 System Score: N/A Location: N/A	I have had the release version of IE9 since release and everything worked 'til today. Of my 5 computers, I have Win7 32 and 64 systems. So it AIN'T obviously related to any single one of those things. Every one of mine are hosed today. All IE9 release, all Win7, some 32, one 64 bit.
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ram5thwheel	RE: Error on dashboard with no scan data
	6th Apr, 2011 14:31
Score: 1 Posts: 20 User Since: 24th Dec 2007 System Score: 100% Location: US	I have the same problem also. I have a dual boot system and PSI seemed to be working on my XPSP3 OS. It fails to work on my Win7 SP1 (32 bit) system. I downloaded and reinstalled PSI with the same results. I am running Firefox 4 as well as IE9 but it has been weeks since installing them. Nothing has changed yet PSI shows no programs scanned and errors when attempting to go to dashboard. -- Thank You Peter (Mike) Meyers System Info: Windows 7 SP1 (32 bit) Intel Core 2 CPU / Dell XPS 410 6400 @ 2.13 Ghz 4.00 GB RAM (3.00 GB usable)
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techguys	RE: Error on dashboard with no scan data
	6th Apr, 2011 14:36
Score: 0 Posts: 1 User Since: 6th Apr 2011 System Score: N/A Location: US Last edited on 6th Apr, 2011 14:38	Have the same issue issue on any XP/SP3, fully updated PCs. Version 1 worked perfectly with no issues. I have now installed/uninstalled PSI v2.0 six or seven times, hoping they would fix it over the last 3-4 months. Same errors always. It's not MSSE because I uninstalled that also. No other scanning software on machine and firewall was turned off in testing several times. Again 1.0 worked great. Very curious why they don't even attempt to fix this or resolve the issue.
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donalmur	RE: Error on dashboard with no scan data
	6th Apr, 2011 15:04
Score: 0 Posts: 1 User Since: 23rd Apr 2010 System Score: N/A Location: IE Last edited on 6th Apr, 2011 15:08	Just noticed this today, got the 0% and this message: (unknown source) Error: TypeError Function: util.switchPage File: undefined Line: undefined Description: 'length' is null or not an object Also uninstalled, downloaded version:2.0.0.3001. Same thing after reinstalling... How to solve this problem? My system: Windows 7 Home Premium( 64-bit), Version 6.1 (Build 7601: Service Pack 1).
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jmaw424	RE: Error on dashboard with no scan data
	6th Apr, 2011 15:47
Score: -2 Posts: 2 User Since: 6th Apr 2011 System Score: N/A Location: US Last edited on 6th Apr, 2011 15:51	I am also receiving same message with Vista home premium 64 bit: Error: TypeError Function: util.switchPage File: undefined Line: undefined Description 'length' is null or not an object psi runs scan and returns no files. I had IE9 installed ( not by choice ) on the last update. I use firefox as my browser.
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Leendert Kip	Error on dashboard with no scan data
	6th Apr, 2011 15:57
Score: 47 Posts: 498 User Since: 22nd Jan 2009 System Score: 100% Location: NL	on 6th Apr, 2011 15:47, jmaw424 wrote: I am also receiving same message with Vista home premium 64 bit:psi runs scan and returns no files. I had IE9 installed ( not by choice ) on the last update. I use firefox as my browser. I just ran a manual scan. The problem is solved! -- PC: JJ Computer Services Intel Core I3 2100 3.1Ghz DDR3 Kingston ValueRam 4GB 1333 Windows 7 Home Premium 64bits SP1 Secunia PSI 3.0 v. 3.0.0.6005 Internet Explorer 9 Mozilla Firefox 20.0.1NL Laptop: MSI GT780DX Intel Core I5-2450 DDR3 RAM 6GB Windows 7 Home Premium 64bits SP1 Secunia PSI 3.0 v. 3.0.0.6005 Internet Explorer 10 Mozilla Firefox 20.0.1NL
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Greatdane	RE: Error on dashboard with no scan data
	6th Apr, 2011 16:09
Score: -1 Posts: 11 User Since: 9th Sep 2009 System Score: N/A Location: N/A	I'm using Window XP/sp3 and when all else failed, found a solution to share with you. Go to this site, scroll down to see the important response, then uninstall psi and go to link (minimize the page you're on while uninstalling. It worked for me. http://forums.comcast.com/t5/Security-and-Anti-Vir...
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thosj	RE: Error on dashboard with no scan data
	6th Apr, 2011 16:17
Score: 1 Posts: 6 User Since: 3rd Nov 2009 System Score: N/A Location: N/A	It seemed to fix itself here now, too, at least on ONE computer. I'll check the others.
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Anthony Wells	RE: Error on dashboard with no scan data
	6th Apr, 2011 16:36
Score: 2324 Posts: 3,203 User Since: 19th Dec 2007 System Score: N/A Location: N/A	Hi , Most if not all of you posting do not have the OP's bug as discussed with Maurice Joyce ; your problems result from a Secunia server problem . My system is now fixed as at 16.00hrs CET in the South of France ; in my case the PSI automatically reset to "normal" when I opened the PSI from a red tray icon : you may need to run a manual scan . This does not guarantee that your server location is fixed , merely that Secunia are working on the problem :)) Take care Anthony -- It always seems impossible until its done. Nelson Mandela
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jmaw424	RE: Error on dashboard with no scan data
	6th Apr, 2011 16:43
Score: -2 Posts: 2 User Since: 6th Apr 2011 System Score: N/A Location: US	thanks for update. can't check yet as wife using computer
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Kamares1	RE: Error on dashboard with no scan data
	6th Apr, 2011 16:44
Score: 1 Posts: 2 User Since: 14th Mar 2010 System Score: N/A Location: N/A	Agreed, problem solved itself. Kamares
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Anthony Wells	RE: Error on dashboard with no scan data
	6th Apr, 2011 16:47
Score: 2324 Posts: 3,203 User Since: 19th Dec 2007 System Score: N/A Location: N/A	Hello again , You should read this thread and scroll down to see the post from Morten Hansen , Secunia official) about tomorrow's repeat of the problem :- http://secunia.com/community/forum/thread/show/802... Anthony -- It always seems impossible until its done. Nelson Mandela
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