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Forum Thread: Secunia PSI outage

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

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PSI

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BLindow Secunia PSI outage
Secunia Official 6th Apr, 2011 15:39
Ranking: 35
Posts: 35
User Since: 6th Nov, 2009
System Score: N/A
Location: Copenhagen, DK
There has been some issues for a number of PSI users during the day.

We are aware of the issue and are working on a solution.

Jesant13 RE: Secunia PSI outage
Member 6th Apr, 2011 15:44
Score: -3
Posts: 40
User Since: 10th Sep 2009
System Score: 100%
Location: US
I'm glad to hear about that. I went on my computer today and noticed that in the system tray, the icon for Secunia PSI was red. I then opened Secunia PSI and saw no problems. However, when I ran a scan I got a report saying no programs had been detected, along with this message:

"Error: TypeError
Function: util.switchPage
File: undefined
Line: undefined
Description: 'length' is null or not an object"

I hope this problem will be resolved soon. Again, I'm glad to hear it's been acknowledged.
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Leendert Kip Secunia PSI outage
Member 6th Apr, 2011 15:55
Score: 65
Posts: 520
User Since: 22nd Jan 2009
System Score: 100%
Location: NL
Last edited on 6th Apr, 2011 15:55
on 6th Apr, 2011 15:39, BLindow wrote:
There has been some issues for a number of PSI users during the day. We are aware of the issue and are working on a solution.

I ran a manual scan at 15.46hrs Amsterdam time successfully. The problem is solved!


--
PC: JJ Computer Services
Intel Core I3 2100 3.1Ghz
DDR3 Kingston ValueRam 4GB 1333
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 9
Mozilla Firefox 31NL

Laptop: MSI GT780DX
Intel Core I5-2450
DDR3 RAM 6GB
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 11
Mozilla Firefox 31NL
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Anthony Wells RE: Secunia PSI outage
Expert Contributor 6th Apr, 2011 16:01
Score: 2414
Posts: 3,310
User Since: 19th Dec 2007
System Score: N/A
Location: N/A
Last edited on 6th Apr, 2011 16:02
Hi ,

i can also confirm that the PSI launched from a red tray icon is now showing as normal (100%) with a full programme display and the icon is green again .

The reset was automatic and no manual scan was needed .

South of France 1600 hrs CET .

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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John_S RE: Secunia PSI outage
Member 6th Apr, 2011 16:15
Score: 0
Posts: 1
User Since: 6th Apr 2011
System Score: N/A
Location: US
The problem seems to be resolved. I opened the Secunia PSI console, it connected to the Internet without a problem, and the tray icon changed from red to green without having to do another scan.

Located in the USA

JOHN

--
John S
Twin Cities, MN
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M.Hansen RE: Secunia PSI outage
Secunia Official 6th Apr, 2011 16:16
Score: 188
Posts: 410
User Since: 26th Jan 2009
System Score: N/A
Location: Copenhagen, DK
UPDATE:

We have made an interim solution and it has resolved the issue for now.
We will be implementing a permanent solution. This will be done tomorrow morning European time and will last approx. 1 hour and affect up to half of the PSI users.

fezopolis RE: Secunia PSI outage
Member 6th Apr, 2011 16:18
Score: 0
Posts: 6
User Since: 24th Jun 2009
System Score: 91%
Location: US
Problem seems to be resolved.

Deleted PSI 0800 EDT and re-installed. Left auto update swith on. Problem continued until I just noticed at 1000 EDT on the forum and the PSI program itself that all was well again.

Green and 100%.

Thanks to Secunia staff for a quick resolution.

--
XP with SP3
Secunia PSI
Malwarebytes
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Webpermand RE: Secunia PSI outage
Member 6th Apr, 2011 16:27
Score: 0
Posts: 19
User Since: 7th Apr 2009
System Score: N/A
Location: DK
It's work fine her in Denmark now. Thanks

--
Best regard
Per Christensen
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kimchei RE: Secunia PSI outage
Member 6th Apr, 2011 17:07
Score: 0
Posts: 1
User Since: 13th Mar 2010
System Score: N/A
Location: N/A
Thank You much : )
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portugalpete RE: Secunia PSI outage
Member 6th Apr, 2011 17:12
Score: 1
Posts: 3
User Since: 6th Apr 2011
System Score: N/A
Location: PT
Thanks a lot for sorting this out - PSI has now fixed itself and successfully did a manual scan.
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r2d2antics RE: Secunia PSI outage
Member 6th Apr, 2011 17:14
Score: 0
Posts: 4
User Since: 22nd Jul 2008
System Score: N/A
Location: N/A
As some other members have mentioned on other threads, all seems to be ok again now. :))
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Mab3915 RE: Secunia PSI outage
Member 6th Apr, 2011 17:34
Score: 0
Posts: 2
User Since: 2nd Oct 2010
System Score: N/A
Location: N/A
A similar problem I have been experiencing:
The tray icon is dimmed; I receive reports that a scan has found issues, I click the balloon and it disappears with no info. Secunia will not load from the Start menu. I have uninstalled, re-installed and have the same problem.

Using IE9 on Windows XP SP3.
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JohnRBurns RE: Secunia PSI outage
Member 6th Apr, 2011 21:17
Score: 0
Posts: 6
User Since: 12th Feb 2010
System Score: 100%
Location: US
I still can't run a manual scan....any suggestions?
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Maurice Joyce RE: Secunia PSI outage
Handling Contributor 6th Apr, 2011 21:38
Score: 11569
Posts: 8,887
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Mab3915
Your problems are almost certainly related to IE.

IE9 is not compatible with Windows XP - there is certainly no links available from Microsoft to download it so unsure how U managed to install it.

http://www.pcadvisor.co.uk/news/index.cfm?newsid=3...

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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JohnRBurns RE: Secunia PSI outage
Member 6th Apr, 2011 22:16
Score: 0
Posts: 6
User Since: 12th Feb 2010
System Score: 100%
Location: US
Never mind....I rebooted and now everything is fine. Just ran a manual scan with no problem. Thanks!
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catshadows57 RE: Secunia PSI outage
Member 7th Apr, 2011 16:11
Score: 0
Posts: 6
User Since: 1st Jun 2010
System Score: N/A
Location: N/A
mab3915 get away from IE and d/l mozilla firefox browser..should solve problem. IE is nothing but trouble..past experience. Firefox runs much smoother and auto d/l all updates needed to stay that way.
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catshadows57 RE: Secunia PSI outage
Member 7th Apr, 2011 16:17
Score: 0
Posts: 6
User Since: 1st Jun 2010
System Score: N/A
Location: N/A
Last edited on 7th Apr, 2011 16:20
TY Secunia for the prompt response and solution to the problem..100% system score..love this program and you have some GREAT followers and subscribers. This program, runs on ALL 5 of my computers..won't own one without this program being installed.
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Mab3915 RE: Secunia PSI outage
Member 7th Apr, 2011 19:03
Score: 0
Posts: 2
User Since: 2nd Oct 2010
System Score: N/A
Location: N/A
I have Firefox but unfortunately some of the programs I used daily do not run on Firefox. However, if Secunia will work on Firefox that should solved the problem at least temporarily.
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