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Forum Thread: how to correctly delete leftover firefox 3.6.12 files

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enigma41352 how to correctly delete leftover firefox 3.6.12 files
Member 16th Apr, 2011 17:45
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User Since: 27th Nov, 2009
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Last edited on 16th Apr, 2011 17:47

xp pro sp3 running firefox 4. psi version 2.0.0.3001

psi trying to upgrade to firefox 3.6.14. files detected at:

c:\documents and settings\all users\application data\mozilla firefox\firefox.exe

c:\program files\mozilla firefox\nsz4BC.tmp\firefox.exe.

add/remove shows only firefox 4 installed.

i'm not exactly sure of correct way to delete these files to get psi back to 100% and run firefox 4.

thanks.

Anthony Wells RE: how to correctly delete leftover firefox 3.6.12 files
Expert Contributor 16th Apr, 2011 20:02
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Hi ,

As the files are not in the default location for the Ff programme , the link in the PSI to the 3.6.14 installer (the last security fix version - later versions are only bug fixes) will not update your 3.6.12 files and rather will reinstall 3.6.14 in place of your version 4.0 .

To rectify the problem , click the [+] at the left end of the insecure programme display : in the expanded display you will see two yellowish folder icons to the lhs of the detected instance pathway : select the one WITHOUT the red blob and this will/should go to the file highlighted in blue in an Explorer display : right click the file and select delete . Only delete the file shown in the path and NOT the containing folder(s) . If the PSI display does not update itself , run a new scan .

Hope that is clear , if not ask again .

Anthony



--


It always seems impossible until its done.
Nelson Mandela
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enigma41352 RE: how to correctly delete leftover firefox 3.6.12 files
Member 16th Apr, 2011 21:37
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User Since: 27th Nov 2009
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Location: US
i clicked the [+]
in the expanded display, two entries were shown, both with two folder icons.
on the first entry (c:\docs&settings\all users\application data\mozilla firefox), i clicked the right icon and


this is the view i get in "mozilla firefox" (in the Explorer pane)...

- mozilla firefox-(highlighted in blue)

chrome
components
+ defaults
dictionaries
+ extensions
greprefs
modules
plugins
+ res
searchplugins
uninstall
+ updates

do i right click the highlighted "mozilla firefox" and choose "delete"?

and as to the second entry (c:\program files\mozilla firefox\nsz4BC.tmp\firefox.exe), right click the highlighted \nsz4BC.tmp\... file and choose "delete". correct?
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Anthony Wells RE: how to correctly delete leftover firefox 3.6.12 files
Expert Contributor 16th Apr, 2011 22:15
Score: 2384
Posts: 3,280
User Since: 19th Dec 2007
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Tricksy , as I do not have anything that relates to your first entry and I do not remember it as a default location - but you never know :(( It looks more like what I see in my Program Files folder ; but then again , I only have Ff 4.0 installed .

The folder/file highlighted should be in the left pane and it should have a [+] sign to the left : click this and you should see the Firefox.exe file version 3.6.12 somewhere in the right hand pane . this is what the PSI does not like and "could" be used by the bad guys and the thing to delete .

Can you see the .exe file ??

I cannot say whether deleting the entire highlighted "Mozilla Firefox" folder will affect your version 4.0 . The folder is not essential for the function of your XP system ; so if you wanted to see if it is just dross filling space you could right click it and select "Rename" , then add the suffix "_old" (without the quotation marks) directly to the end of the file name to read "Mozilla Firefox_old" and see if you have any problems ; it is reversible so be sure to note the original name (write it down exactly as you see it) . This is just housekeeping and not essential and I would leave it if you have any doubts .

The same should apply if you [+] expand the ..\nsz4BC.temp\.. folder to find the .exe file . Is it there in the right hand pane ??

Anthony



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It always seems impossible until its done.
Nelson Mandela
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