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Forum Thread: Unable to retrieve PSI user ID from Secunia.

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SecurityRat63 Unable to retrieve PSI user ID from Secunia.
Member 22nd Apr, 2011 20:08
Ranking: 0
Posts: 4
User Since: 5th Nov, 2008
System Score: N/A
Location: N/A
Secunia was working, now has stopped because of:
---------------------------
Secunia PSI
---------------------------
Unable to retrieve PSI user ID from Secunia.

Please verify that you are able to connect to https://psi.secunia.com/ and then restart the PSI.

NOTE: Proxy support for the PSI is currently unavailable, but is planned for a future release. If your system requires access to the Internet through a proxy you will not be able to use the application at this time. We apologize for the inconvenience.
---------------------------
OK
---------------------------

Have read and tried most suggested corrections for this issue, nothing works.

Instead of reaching https://psi.secunia.com/, I'm directed to http://secunia.com/vulnerability_scanning/personal...

I can access any other URL.

If this has still not allowed you to open the PSI, please go to Start > Control Panel > Administrative Tools > Services and ensure that both the 'Secunia PSI Agent' and 'Secunia Update Agent' services are set to 'Started' under status and 'Automatic' under 'Startup type'

I have no Secunia Update Agent' listed, 'Secunia PSI Agent' is running.

It appears recent MS updates may have some association with this issue.

Have uninstalled, installed several times.

XP Pro SP3


Log

[04/22 12:23:40.593] -- Program options --
[04/22 12:23:40.593] Version 0
[04/22 12:23:40.593] LogLevel 2
[04/22 12:23:40.593] Help 0
[04/22 12:23:40.609] CLI 0
[04/22 12:23:40.609] CLICLI 0
[04/22 12:23:40.609] Foreground 0
[04/22 12:23:40.609] InstallService 1
[04/22 12:23:40.609] StartService 0
[04/22 12:23:40.625] RemoveService 0
[04/22 12:23:40.625] RunAsUser LocalSystem
[04/22 12:23:40.625] RunAsPass <Not Set>
[04/22 12:23:40.625] RunAsLocalSystem 1
[04/22 12:23:40.640] DontWriteRegistry 0
[04/22 12:23:40.640] Network Appliance 0
[04/22 12:23:40.640] GUID
[04/22 12:23:40.640] -- Scan options --
[04/22 12:23:40.640] ScanType 1
[04/22 12:23:40.656] CheckWinUpdates 1
[04/22 12:23:40.656] -- Service options --
[04/22 12:23:40.656] CheckInInterval 60
[04/22 12:23:40.656] RequestTimeout 120
[04/22 12:23:40.671] -- Customer Area options --
[04/22 12:23:40.671] GroupName
[04/22 12:23:40.671] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[04/22 12:23:40.671] -- Internal variables --
[04/22 12:23:40.671] BinPath C:\Program Files\Secunia\PSI\PSIA.exe
[04/22 12:23:40.687] BinDir C:\Program Files\Secunia\PSI
[04/22 12:23:40.687] API_SERVER_HOST psi.secunia.com
[04/22 12:23:40.687] API_SERVER_PORT 443
[04/22 12:23:40.703] API_BASE_URI /psi_api/2003/?
[04/22 12:23:40.703] APPNAME Secunia PSI Agent
[04/22 12:23:40.703] BINNAME psi.exe
[04/22 12:23:40.718] REG_KEY_PATH SOFTWARE\Secunia\PSIA
[04/22 12:23:40.718] RegConfKey HKEY_LOCAL_MACHINE
[04/22 12:23:40.718] Version
[04/22 12:23:40.718] ComputerName
[04/22 12:23:40.734] LanGroup
[04/22 12:23:40.734] CurrentUser Owner
[04/22 12:23:40.734] UserPrincipalName
[04/22 12:23:40.750] LogFile C:\Program Files\Secunia\PSI\psialog.txt
[04/22 12:23:40.750] LogFileMax 2097152
[04/22 12:23:40.750] OptionMask 1024
[04/22 12:23:40.750] LastCheckIn 01/01/80 00:00:00
[04/22 12:23:40.765] NextInspection 04/22/11 12:23:40
[04/22 12:23:40.765] ServerTime 01/01/80 00:00:00
[04/22 12:23:42.328] -- Program options --
[04/22 12:23:42.343] Version 0
[04/22 12:23:42.359] LogLevel 2
[04/22 12:23:42.359] Help 0
[04/22 12:23:42.375] CLI 0
[04/22 12:23:42.375] CLICLI 0
[04/22 12:23:42.390] Foreground 0
[04/22 12:23:42.390] InstallService 0
[04/22 12:23:42.406] StartService 1
[04/22 12:23:42.421] RemoveService 0
[04/22 12:23:42.421] RunAsUser
[04/22 12:23:42.421] RunAsPass <Not Set>
[04/22 12:23:42.421] RunAsLocalSystem 0
[04/22 12:23:42.437] DontWriteRegistry 0
[04/22 12:23:42.453] Network Appliance 0
[04/22 12:23:42.453] GUID
[04/22 12:23:42.468] -- Scan options --
[04/22 12:23:42.468] ScanType 1
[04/22 12:23:42.484] CheckWinUpdates 1
[04/22 12:23:42.500] -- Service options --
[04/22 12:23:42.515] CheckInInterval 60
[04/22 12:23:42.531] RequestTimeout 120
[04/22 12:23:42.531] -- Customer Area options --
[04/22 12:23:42.531] GroupName
[04/22 12:23:42.546] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[04/22 12:23:42.546] -- Internal variables --
[04/22 12:23:42.546] BinPath C:\Program Files\Secunia\PSI\PSIA.exe
[04/22 12:23:42.546] BinDir C:\Program Files\Secunia\PSI
[04/22 12:23:42.562] API_SERVER_HOST psi.secunia.com
[04/22 12:23:42.562] API_SERVER_PORT 443
[04/22 12:23:42.562] API_BASE_URI /psi_api/2003/?
[04/22 12:23:42.578] APPNAME Secunia PSI Agent
[04/22 12:23:42.578] BINNAME psi.exe
[04/22 12:23:42.578] REG_KEY_PATH SOFTWARE\Secunia\PSIA
[04/22 12:23:42.578] RegConfKey HKEY_LOCAL_MACHINE
[04/22 12:23:42.593] Version
[04/22 12:23:42.593] ComputerName
[04/22 12:23:42.593] LanGroup
[04/22 12:23:42.593] CurrentUser SYSTEM
[04/22 12:23:42.609] UserPrincipalName
[04/22 12:23:42.609] LogFile C:\Program Files\Secunia\PSI\psialog.txt
[04/22 12:23:42.609] LogFileMax 2097152
[04/22 12:23:42.625] OptionMask 1024
[04/22 12:23:42.625] LastCheckIn 01/01/80 00:00:00
[04/22 12:23:42.625] NextInspection 04/22/11 12:23:42
[04/22 12:23:42.625] ServerTime 01/01/80 00:00:00
[04/22 12:23:42.656] Secunia PSI Agent starting
[04/22 12:23:42.671] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000000
[04/22 12:23:42.671] WOW64 : 0
[04/22 12:23:42.671] Secunia PSI Agent starting
[04/22 12:23:42.687] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000005
[04/22 12:23:42.687] WOW64 : 0
[04/22 12:23:42.687] Determining UserID
[04/22 12:39:46.468] Stopping 'Secunia PSI Agent' service
[04/22 12:39:46.484] UserID determined
[04/22 12:39:46.578] Creating Admin server pipe at:'\\.\pipe\PSI UI 0'
[04/22 12:39:46.578] Creating Any server pipe at:'\\.\pipe\PSI Tray 0'
[04/22 12:39:46.625] Pipe created at '\\.\pipe\PSI UI 0'
[04/22 12:39:46.625] Pipe created at '\\.\pipe\PSI Tray 0'
[04/22 12:39:46.625] Pipe Server accepting incoming connections
[04/22 12:39:46.640] Pipe Server accepting incoming connections
[04/22 12:39:46.656] Unloading filter driver
[04/22 12:39:46.671] Caught exception in accept at 627, error 0x000000e8
[04/22 12:39:46.671] Caught exception in accept at 627, error 0x000000e8
[04/22 12:40:36.812] -- Program options --
[04/22 12:40:36.812] Version 0
[04/22 12:40:36.843] LogLevel 2
[04/22 12:40:36.843] Help 0
[04/22 12:40:36.921] CLI 0
[04/22 12:40:36.921] CLICLI 0
[04/22 12:40:36.937] Foreground 0
[04/22 12:40:36.984] InstallService 1
[04/22 12:40:36.984] StartService 0
[04/22 12:40:37.000] RemoveService 0
[04/22 12:40:37.031] RunAsUser LocalSystem
[04/22 12:40:37.046] RunAsPass <Not Set>
[04/22 12:40:37.046] RunAsLocalSystem 1
[04/22 12:40:37.046] DontWriteRegistry 0
[04/22 12:40:37.062] Network Appliance 0
[04/22 12:40:37.078] GUID
[04/22 12:40:37.078] -- Scan options --
[04/22 12:40:37.078] ScanType 1
[04/22 12:40:37.093] CheckWinUpdates 1
[04/22 12:40:37.093] -- Service options --
[04/22 12:40:37.109] CheckInInterval 60
[04/22 12:40:37.109] RequestTimeout 120
[04/22 12:40:37.109] -- Customer Area options --
[04/22 12:40:37.125] GroupName
[04/22 12:40:37.125] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[04/22 12:40:37.140] -- Internal variables --
[04/22 12:40:37.140] BinPath C:\Program Files\Secunia\PSI\PSIA.exe
[04/22 12:40:37.171] BinDir C:\Program Files\Secunia\PSI
[04/22 12:40:37.187] API_SERVER_HOST psi.secunia.com
[04/22 12:40:37.203] API_SERVER_PORT 443
[04/22 12:40:37.218] API_BASE_URI /psi_api/2003/?
[04/22 12:40:37.250] APPNAME Secunia PSI Agent
[04/22 12:40:37.281] BINNAME psi.exe
[04/22 12:40:37.296] REG_KEY_PATH SOFTWARE\Secunia\PSIA
[04/22 12:40:37.312] RegConfKey HKEY_LOCAL_MACHINE
[04/22 12:40:37.328] Version
[04/22 12:40:37.359] ComputerName
[04/22 12:40:37.359] LanGroup
[04/22 12:40:37.359] CurrentUser Owner
[04/22 12:40:37.375] UserPrincipalName
[04/22 12:40:37.390] LogFile C:\Program Files\Secunia\PSI\psialog.txt
[04/22 12:40:37.390] LogFileMax 2097152
[04/22 12:40:37.406] OptionMask 1024
[04/22 12:40:37.421] LastCheckIn 01/01/80 00:00:00
[04/22 12:40:37.437] NextInspection 04/22/11 12:40:36
[04/22 12:40:37.437] ServerTime 01/01/80 00:00:00
[04/22 12:40:38.968] -- Program options --
[04/22 12:40:39.156] Version 0
[04/22 12:40:39.156] LogLevel 2
[04/22 12:40:39.171] Help 0
[04/22 12:40:39.171] CLI 0
[04/22 12:40:39.187] CLICLI 0
[04/22 12:40:39.187] Foreground 0
[04/22 12:40:39.187] InstallService 0
[04/22 12:40:39.203] StartService 1
[04/22 12:40:39.203] RemoveService 0
[04/22 12:40:39.203] RunAsUser
[04/22 12:40:39.218] RunAsPass <Not Set>
[04/22 12:40:39.218] RunAsLocalSystem 0
[04/22 12:40:39.218] DontWriteRegistry 0
[04/22 12:40:39.218] Network Appliance 0
[04/22 12:40:39.234] GUID
[04/22 12:40:39.234] -- Scan options --
[04/22 12:40:39.234] ScanType 1
[04/22 12:40:39.234] CheckWinUpdates 1
[04/22 12:40:39.250] -- Service options --
[04/22 12:40:39.250] CheckInInterval 60
[04/22 12:40:39.250] RequestTimeout 120
[04/22 12:40:39.265] -- Customer Area options --
[04/22 12:40:39.265] GroupName
[04/22 12:40:39.265] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[04/22 12:40:39.265] -- Internal variables --
[04/22 12:40:39.281] BinPath C:\Program Files\Secunia\PSI\PSIA.exe
[04/22 12:40:39.281] BinDir C:\Program Files\Secunia\PSI
[04/22 12:40:39.296] API_SERVER_HOST psi.secunia.com
[04/22 12:40:39.296] API_SERVER_PORT 443
[04/22 12:40:39.296] API_BASE_URI /psi_api/2003/?
[04/22 12:40:39.312] APPNAME Secunia PSI Agent
[04/22 12:40:39.312] BINNAME psi.exe
[04/22 12:40:39.312] REG_KEY_PATH SOFTWARE\Secunia\PSIA
[04/22 12:40:39.312] RegConfKey HKEY_LOCAL_MACHINE
[04/22 12:40:39.328] Version
[04/22 12:40:39.328] ComputerName
[04/22 12:40:39.328] LanGroup
[04/22 12:40:39.328] CurrentUser SYSTEM
[04/22 12:40:39.343] UserPrincipalName
[04/22 12:40:39.343] LogFile C:\Program Files\Secunia\PSI\psialog.txt
[04/22 12:40:39.343] LogFileMax 2097152
[04/22 12:40:39.359] OptionMask 1024
[04/22 12:40:39.359] LastCheckIn 01/01/80 00:00:00
[04/22 12:40:39.359] NextInspection 04/22/11 12:40:38
[04/22 12:40:39.359] ServerTime 01/01/80 00:00:00
[04/22 12:40:39.390] Secunia PSI Agent starting
[04/22 12:40:39.406] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000000
[04/22 12:40:39.406] WOW64 : 0
[04/22 12:40:39.406] Secunia PSI Agent starting
[04/22 12:40:39.406] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000005
[04/22 12:40:39.421] WOW64 : 0
[04/22 12:40:39.421] Determining UserID





mogs RE: Unable to retrieve PSI user ID from Secunia.
Expert Contributor 22nd Apr, 2011 20:55
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Last edited on 22nd Apr, 2011 20:56
Hello.
Is the version you last installed.... the latest,2.0.0.3003 ? Available from here :-
http://secunia.com/vulnerability_scanning/personal...

When you last installed did you clear out temp. files/browser cache beforehand, and let remove previous version detected ?
Have you checked thro' all the settings here :-


Open the control panel
Open Internet Options > Security tab. In Windows7/Vista you may need to click 'Network and Internet' to access the Internet Options
Select the Internet zone and click on the Custom Level button.
In Security Settings, go to the Scripting>Active Scripting option.
Make sure that Active Scripting is enabled (rather than Disabled or Prompted).
Press OK then Yes.
Back in the Security tab, select the Trusted sites zone and click on the Sites button.
Type in the following and press the Add button to add it to the Trusted Sites list:
https://*.secunia.com
Press Close, then OK.
Run the Secunia PSI again to view the scan results.

If this has still not fixed your problem, go back to the Internet Options, then go to Tools->Internet Options->Advanced->Security->Check for server certificate revocation.

The Secunia SSL certificate is signed by Thawte. If the Thawte site is not accessible from the computer, and if this option is selected, then the PSI will fail to connect to our site. So please remove the check at “Check for server certificate revocation". However, please understand that this means your computer would not notice if a site publisher revoked his/her certificate, which could indicate a theft or loss. If you are concerned about this, try the steps outlined below before this one to see if they solve the problem

If this has still not allowed you to open the PSI, please go to Start > Control Panel > Administrative Tools > Services and ensure that both the 'Secunia PSI Agent' and 'Secunia Update Agent' services are set to 'Started' under status and 'Automatic' under 'Startup type'

If that did not resolve the problem either, and you are using Windows XP, try these steps:

1) Go to where you installed the PSI (Probably C:\Program Files\Secunia\PSI, or C:\Program Files (x86) for 64-bit systems), right-click PSI.exe, click Properties, go to the Compatibility tab, and set a check at 'Turn off advanced text services for this program'

If that did not resolve the issue, then you can try

2) Go to Control Panel > Regional and language options > Languages Tab > Details > Advanced. From here, set a check at 'Turn off advanced text services' (Please note that this is a global setting unlike what is described in step 2).

Hope the foregoing is of some help.......regards,

--
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This user no longer exists RE: Unable to retrieve PSI user ID from Secunia.
Member 26th Apr, 2011 09:10
Hi,

Please walk thorugh this item of our FAQ:
http://secunia.com/vulnerability_scanning/personal...

This should resolve the problem.
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