Forum Thread: Unable to retrieve PSI user ID from Secunia.

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SecurityRat63 Unable to retrieve PSI user ID from Secunia.
Member 22nd Apr, 2011 20:08
Ranking: 0
Posts: 4
User Since: 5th Nov, 2008
System Score: N/A
Location: N/A
Secunia was working, now has stopped because of:
---------------------------
Secunia PSI
---------------------------
Unable to retrieve PSI user ID from Secunia.

Please verify that you are able to connect to https://psi.secunia.com/ and then restart the PSI.

NOTE: Proxy support for the PSI is currently unavailable, but is planned for a future release. If your system requires access to the Internet through a proxy you will not be able to use the application at this time. We apologize for the inconvenience.
---------------------------
OK
---------------------------

Have read and tried most suggested corrections for this issue, nothing works.

Instead of reaching https://psi.secunia.com/, I'm directed to http://secunia.com/vulnerability_scanning/personal...

I can access any other URL.

If this has still not allowed you to open the PSI, please go to Start > Control Panel > Administrative Tools > Services and ensure that both the 'Secunia PSI Agent' and 'Secunia Update Agent' services are set to 'Started' under status and 'Automatic' under 'Startup type'

I have no Secunia Update Agent' listed, 'Secunia PSI Agent' is running.

It appears recent MS updates may have some association with this issue.

Have uninstalled, installed several times.

XP Pro SP3


Log

[04/22 12:23:40.593] -- Program options --
[04/22 12:23:40.593] Version 0
[04/22 12:23:40.593] LogLevel 2
[04/22 12:23:40.593] Help 0
[04/22 12:23:40.609] CLI 0
[04/22 12:23:40.609] CLICLI 0
[04/22 12:23:40.609] Foreground 0
[04/22 12:23:40.609] InstallService 1
[04/22 12:23:40.609] StartService 0
[04/22 12:23:40.625] RemoveService 0
[04/22 12:23:40.625] RunAsUser LocalSystem
[04/22 12:23:40.625] RunAsPass <Not Set>
[04/22 12:23:40.625] RunAsLocalSystem 1
[04/22 12:23:40.640] DontWriteRegistry 0
[04/22 12:23:40.640] Network Appliance 0
[04/22 12:23:40.640] GUID
[04/22 12:23:40.640] -- Scan options --
[04/22 12:23:40.640] ScanType 1
[04/22 12:23:40.656] CheckWinUpdates 1
[04/22 12:23:40.656] -- Service options --
[04/22 12:23:40.656] CheckInInterval 60
[04/22 12:23:40.656] RequestTimeout 120
[04/22 12:23:40.671] -- Customer Area options --
[04/22 12:23:40.671] GroupName
[04/22 12:23:40.671] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[04/22 12:23:40.671] -- Internal variables --
[04/22 12:23:40.671] BinPath C:\Program Files\Secunia\PSI\PSIA.exe
[04/22 12:23:40.687] BinDir C:\Program Files\Secunia\PSI
[04/22 12:23:40.687] API_SERVER_HOST psi.secunia.com
[04/22 12:23:40.687] API_SERVER_PORT 443
[04/22 12:23:40.703] API_BASE_URI /psi_api/2003/?
[04/22 12:23:40.703] APPNAME Secunia PSI Agent
[04/22 12:23:40.703] BINNAME psi.exe
[04/22 12:23:40.718] REG_KEY_PATH SOFTWARE\Secunia\PSIA
[04/22 12:23:40.718] RegConfKey HKEY_LOCAL_MACHINE
[04/22 12:23:40.718] Version
[04/22 12:23:40.718] ComputerName
[04/22 12:23:40.734] LanGroup
[04/22 12:23:40.734] CurrentUser Owner
[04/22 12:23:40.734] UserPrincipalName
[04/22 12:23:40.750] LogFile C:\Program Files\Secunia\PSI\psialog.txt
[04/22 12:23:40.750] LogFileMax 2097152
[04/22 12:23:40.750] OptionMask 1024
[04/22 12:23:40.750] LastCheckIn 01/01/80 00:00:00
[04/22 12:23:40.765] NextInspection 04/22/11 12:23:40
[04/22 12:23:40.765] ServerTime 01/01/80 00:00:00
[04/22 12:23:42.328] -- Program options --
[04/22 12:23:42.343] Version 0
[04/22 12:23:42.359] LogLevel 2
[04/22 12:23:42.359] Help 0
[04/22 12:23:42.375] CLI 0
[04/22 12:23:42.375] CLICLI 0
[04/22 12:23:42.390] Foreground 0
[04/22 12:23:42.390] InstallService 0
[04/22 12:23:42.406] StartService 1
[04/22 12:23:42.421] RemoveService 0
[04/22 12:23:42.421] RunAsUser
[04/22 12:23:42.421] RunAsPass <Not Set>
[04/22 12:23:42.421] RunAsLocalSystem 0
[04/22 12:23:42.437] DontWriteRegistry 0
[04/22 12:23:42.453] Network Appliance 0
[04/22 12:23:42.453] GUID
[04/22 12:23:42.468] -- Scan options --
[04/22 12:23:42.468] ScanType 1
[04/22 12:23:42.484] CheckWinUpdates 1
[04/22 12:23:42.500] -- Service options --
[04/22 12:23:42.515] CheckInInterval 60
[04/22 12:23:42.531] RequestTimeout 120
[04/22 12:23:42.531] -- Customer Area options --
[04/22 12:23:42.531] GroupName
[04/22 12:23:42.546] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[04/22 12:23:42.546] -- Internal variables --
[04/22 12:23:42.546] BinPath C:\Program Files\Secunia\PSI\PSIA.exe
[04/22 12:23:42.546] BinDir C:\Program Files\Secunia\PSI
[04/22 12:23:42.562] API_SERVER_HOST psi.secunia.com
[04/22 12:23:42.562] API_SERVER_PORT 443
[04/22 12:23:42.562] API_BASE_URI /psi_api/2003/?
[04/22 12:23:42.578] APPNAME Secunia PSI Agent
[04/22 12:23:42.578] BINNAME psi.exe
[04/22 12:23:42.578] REG_KEY_PATH SOFTWARE\Secunia\PSIA
[04/22 12:23:42.578] RegConfKey HKEY_LOCAL_MACHINE
[04/22 12:23:42.593] Version
[04/22 12:23:42.593] ComputerName
[04/22 12:23:42.593] LanGroup
[04/22 12:23:42.593] CurrentUser SYSTEM
[04/22 12:23:42.609] UserPrincipalName
[04/22 12:23:42.609] LogFile C:\Program Files\Secunia\PSI\psialog.txt
[04/22 12:23:42.609] LogFileMax 2097152
[04/22 12:23:42.625] OptionMask 1024
[04/22 12:23:42.625] LastCheckIn 01/01/80 00:00:00
[04/22 12:23:42.625] NextInspection 04/22/11 12:23:42
[04/22 12:23:42.625] ServerTime 01/01/80 00:00:00
[04/22 12:23:42.656] Secunia PSI Agent starting
[04/22 12:23:42.671] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000000
[04/22 12:23:42.671] WOW64 : 0
[04/22 12:23:42.671] Secunia PSI Agent starting
[04/22 12:23:42.687] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000005
[04/22 12:23:42.687] WOW64 : 0
[04/22 12:23:42.687] Determining UserID
[04/22 12:39:46.468] Stopping 'Secunia PSI Agent' service
[04/22 12:39:46.484] UserID determined
[04/22 12:39:46.578] Creating Admin server pipe at:'\\.\pipe\PSI UI 0'
[04/22 12:39:46.578] Creating Any server pipe at:'\\.\pipe\PSI Tray 0'
[04/22 12:39:46.625] Pipe created at '\\.\pipe\PSI UI 0'
[04/22 12:39:46.625] Pipe created at '\\.\pipe\PSI Tray 0'
[04/22 12:39:46.625] Pipe Server accepting incoming connections
[04/22 12:39:46.640] Pipe Server accepting incoming connections
[04/22 12:39:46.656] Unloading filter driver
[04/22 12:39:46.671] Caught exception in accept at 627, error 0x000000e8
[04/22 12:39:46.671] Caught exception in accept at 627, error 0x000000e8
[04/22 12:40:36.812] -- Program options --
[04/22 12:40:36.812] Version 0
[04/22 12:40:36.843] LogLevel 2
[04/22 12:40:36.843] Help 0
[04/22 12:40:36.921] CLI 0
[04/22 12:40:36.921] CLICLI 0
[04/22 12:40:36.937] Foreground 0
[04/22 12:40:36.984] InstallService 1
[04/22 12:40:36.984] StartService 0
[04/22 12:40:37.000] RemoveService 0
[04/22 12:40:37.031] RunAsUser LocalSystem
[04/22 12:40:37.046] RunAsPass <Not Set>
[04/22 12:40:37.046] RunAsLocalSystem 1
[04/22 12:40:37.046] DontWriteRegistry 0
[04/22 12:40:37.062] Network Appliance 0
[04/22 12:40:37.078] GUID
[04/22 12:40:37.078] -- Scan options --
[04/22 12:40:37.078] ScanType 1
[04/22 12:40:37.093] CheckWinUpdates 1
[04/22 12:40:37.093] -- Service options --
[04/22 12:40:37.109] CheckInInterval 60
[04/22 12:40:37.109] RequestTimeout 120
[04/22 12:40:37.109] -- Customer Area options --
[04/22 12:40:37.125] GroupName
[04/22 12:40:37.125] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[04/22 12:40:37.140] -- Internal variables --
[04/22 12:40:37.140] BinPath C:\Program Files\Secunia\PSI\PSIA.exe
[04/22 12:40:37.171] BinDir C:\Program Files\Secunia\PSI
[04/22 12:40:37.187] API_SERVER_HOST psi.secunia.com
[04/22 12:40:37.203] API_SERVER_PORT 443
[04/22 12:40:37.218] API_BASE_URI /psi_api/2003/?
[04/22 12:40:37.250] APPNAME Secunia PSI Agent
[04/22 12:40:37.281] BINNAME psi.exe
[04/22 12:40:37.296] REG_KEY_PATH SOFTWARE\Secunia\PSIA
[04/22 12:40:37.312] RegConfKey HKEY_LOCAL_MACHINE
[04/22 12:40:37.328] Version
[04/22 12:40:37.359] ComputerName
[04/22 12:40:37.359] LanGroup
[04/22 12:40:37.359] CurrentUser Owner
[04/22 12:40:37.375] UserPrincipalName
[04/22 12:40:37.390] LogFile C:\Program Files\Secunia\PSI\psialog.txt
[04/22 12:40:37.390] LogFileMax 2097152
[04/22 12:40:37.406] OptionMask 1024
[04/22 12:40:37.421] LastCheckIn 01/01/80 00:00:00
[04/22 12:40:37.437] NextInspection 04/22/11 12:40:36
[04/22 12:40:37.437] ServerTime 01/01/80 00:00:00
[04/22 12:40:38.968] -- Program options --
[04/22 12:40:39.156] Version 0
[04/22 12:40:39.156] LogLevel 2
[04/22 12:40:39.171] Help 0
[04/22 12:40:39.171] CLI 0
[04/22 12:40:39.187] CLICLI 0
[04/22 12:40:39.187] Foreground 0
[04/22 12:40:39.187] InstallService 0
[04/22 12:40:39.203] StartService 1
[04/22 12:40:39.203] RemoveService 0
[04/22 12:40:39.203] RunAsUser
[04/22 12:40:39.218] RunAsPass <Not Set>
[04/22 12:40:39.218] RunAsLocalSystem 0
[04/22 12:40:39.218] DontWriteRegistry 0
[04/22 12:40:39.218] Network Appliance 0
[04/22 12:40:39.234] GUID
[04/22 12:40:39.234] -- Scan options --
[04/22 12:40:39.234] ScanType 1
[04/22 12:40:39.234] CheckWinUpdates 1
[04/22 12:40:39.250] -- Service options --
[04/22 12:40:39.250] CheckInInterval 60
[04/22 12:40:39.250] RequestTimeout 120
[04/22 12:40:39.265] -- Customer Area options --
[04/22 12:40:39.265] GroupName
[04/22 12:40:39.265] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[04/22 12:40:39.265] -- Internal variables --
[04/22 12:40:39.281] BinPath C:\Program Files\Secunia\PSI\PSIA.exe
[04/22 12:40:39.281] BinDir C:\Program Files\Secunia\PSI
[04/22 12:40:39.296] API_SERVER_HOST psi.secunia.com
[04/22 12:40:39.296] API_SERVER_PORT 443
[04/22 12:40:39.296] API_BASE_URI /psi_api/2003/?
[04/22 12:40:39.312] APPNAME Secunia PSI Agent
[04/22 12:40:39.312] BINNAME psi.exe
[04/22 12:40:39.312] REG_KEY_PATH SOFTWARE\Secunia\PSIA
[04/22 12:40:39.312] RegConfKey HKEY_LOCAL_MACHINE
[04/22 12:40:39.328] Version
[04/22 12:40:39.328] ComputerName
[04/22 12:40:39.328] LanGroup
[04/22 12:40:39.328] CurrentUser SYSTEM
[04/22 12:40:39.343] UserPrincipalName
[04/22 12:40:39.343] LogFile C:\Program Files\Secunia\PSI\psialog.txt
[04/22 12:40:39.343] LogFileMax 2097152
[04/22 12:40:39.359] OptionMask 1024
[04/22 12:40:39.359] LastCheckIn 01/01/80 00:00:00
[04/22 12:40:39.359] NextInspection 04/22/11 12:40:38
[04/22 12:40:39.359] ServerTime 01/01/80 00:00:00
[04/22 12:40:39.390] Secunia PSI Agent starting
[04/22 12:40:39.406] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000000
[04/22 12:40:39.406] WOW64 : 0
[04/22 12:40:39.406] Secunia PSI Agent starting
[04/22 12:40:39.406] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000005
[04/22 12:40:39.421] WOW64 : 0
[04/22 12:40:39.421] Determining UserID





mogs RE: Unable to retrieve PSI user ID from Secunia.
Member 22nd Apr, 2011 20:55
Score:
Posts: 6,279
User Since: 22nd Apr 2009
System Score: N/A
Location: UK
Last edited on 22nd Apr, 2011 20:56


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This user no longer exists RE: Unable to retrieve PSI user ID from Secunia.
Member 26th Apr, 2011 09:10
Hi,

Please walk thorugh this item of our FAQ:
http://secunia.com/vulnerability_scanning/personal...

This should resolve the problem.
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