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Forum Thread: PSI 2 not veryifying internet connection; program not starting.

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absf53 PSI 2 not veryifying internet connection; program not starting.
Member 24th Apr, 2011 17:10
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User Since: 24th Apr, 2011
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I have used Secunia PSI for well over two years. However, for the last two days, PSI 2.0 will not connect to the internet. After opening Secunia PSI, it merely states "Verifying Internet Connection" and nothing occurs. By posting this thread, I obviously have an internet connection. I have uninstalled and reinstalled PSI 2.0. The issue does not go away.

Suggestions for how to resolve this issue?

Windows 7, 64bit
Bitdefender Internet Security (program allowed access).

mogs RE: PSI 2 not veryifying internet connection; program not starting.
Expert Contributor 24th Apr, 2011 21:06
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User Since: 22nd Apr 2009
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Location: UK
Hello.
Can you confirm you've installed the latest version of psi.....2.0.0.3003....(right click green psi icon, and then About) ? It's very likely you've already meticulously checked thro' your settings here ? :-
http://secunia.com/vulnerability_scanning/personal...
When you installed, did you let it detect and remove the previous version; and clear out temp.files/browser cache beforehand ? Some Windows 7 users have experienced problems with it..... Maurice Joyce gives guidance for same, here :-
http://secunia.com/community/forum/thread/show/831...

It "sounds" to me as tho' you may have made some recent changes but you have checked your firewall.....I'm sorry, but that's as much as I've got...nevertheless, do hope it's of some help.......regards,

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absf53 RE: PSI 2 not veryifying internet connection; program not starting.
Member 24th Apr, 2011 22:03
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Thanks for your reply.

I had the latest version of PSI 2.3003. However, I followed your suggestions for uninstalling and reinstalling version .3003. Unfortunately, PSI 2.0 still just hangs and will not connect to the internet.

I have asked for BitDefender for assistance. However, it clearly lists Secunia as having access to the internet.

Windows 7.1/64 bit
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mogs RE: PSI 2 not veryifying internet connection; program not starting.
Expert Contributor 24th Apr, 2011 22:15
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Just remembered a fairly recent occurance...tho' I can't put my finger on the relevant thread at the moment.....someone reported they'd left their Internet Explorer Offline....reset it and all was okay.

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sweatynumbthumb RE: PSI 2 not veryifying internet connection; program not starting.
Member 24th Apr, 2011 22:58
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User Since: 20th Feb 2010
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Location: UK
I had the same problem 2 days ago; I clicked on the window when it froze and lo! and behold unfroze itself - give this a try, can't hurt.

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sweatynumbthumb
hp pavilion
vista 32-bit
3gb ram / +1gb readyboost
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absf53 RE: PSI 2 not veryifying internet connection; program not starting.
Member 24th Apr, 2011 23:38
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Unfortunately, this did not work in my case. Thank you for your suggestion.
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absf53 RE: PSI 2 not veryifying internet connection; program not starting.
Member 24th Apr, 2011 23:41
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Firefox is my default browser. Subsequent to your second reply, I deleted BitDefender Internet Security's listing of Secunia. Subsequently, I started Secunia PSI, BitDefender added a firewall rule allowing Secunia internet access.

Beats me what the issue could be. I am resigned to using Secunia's website scanner.

Thanks for your support.
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mogs RE: PSI 2 not veryifying internet connection; program not starting.
Expert Contributor 24th Apr, 2011 23:56
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@absf53

You can choose/keep the default browser of your choosing....the point I was making is that Secunia psi has a dependancy 'pon settings in Internet Explorer...even when it is not default.
For example.....Chrome Dev is my default browser.....but IE is still configured as when I initially set psi up.

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absf53 RE: PSI 2 not veryifying internet connection; program not starting.
Member 25th Apr, 2011 00:09
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I understood your point of IE being the default browerser for Secunia. IE is similarly for my AMD/ATI graphic card and Creative soundcard updating.

Secunia, AMD/ATI and Creative sites are allowed to have IE popups.

IE is allowed to work while offline.

Unfortunately, all of the above has made any difference.

I appreciate your suggestions.
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mogs RE: PSI 2 not veryifying internet connection; program not starting.
Expert Contributor 25th Apr, 2011 09:41
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Location: UK
But you aren't expecting psi to work whilst IE is Offline ? That's right is it ?
So you've now got 2.0.0.3003 installed....checked all the settings/firewall....what else could have possibly changed in the last few days ? I'm at a loss here....don't know of anything else to try/suggest.

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Achilleus RE: PSI 2 not veryifying internet connection; program not starting.
Member 25th Apr, 2011 19:36
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I have similar problem - PSI is not starting, although everything was fine a week ago. I have the newest available version installed.
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absf53 RE: PSI 2 not veryifying internet connection; program not starting.
Member 26th Apr, 2011 05:07
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I manually updated my BitDefender Internet Security 2011's firewall rules as Secunia is NOT among its whitelist of programs and applications.

I enabled these applications:
psi.exe
psia.exe
sua.exe

NOW I HAVE THIS NEW ERROR MESSAGE. I AM USING A WINDOWS 7, 64 BIT HOME BASED PC. I DO NOT USE ANY PROXY SERVICE.

SECUNIA PSI 2 ERROR MESSAGE:

Please verify that you are able to connect to
https://psi.secunia.com/ and then restart the PSI.

NOTE: Proxy support for the PSI is currently unavailable, but
planned for a future release. If your system requires access
the Internet through a proxy you will not be able to use the
application at this time. We apologize for the inconvenience.








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This user no longer exists RE: PSI 2 not veryifying internet connection; program not starting.
Member 26th Apr, 2011 08:02
Hi,

Have you followed the steps outlined in this item of our FAQ?
http://secunia.com/vulnerability_scanning/personal...
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absf53 RE: PSI 2 not veryifying internet connection; program not starting.
Member 27th Apr, 2011 06:19
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User Since: 24th Apr 2011
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Location: US
Thanks for your reply. I followed all of your exceptions for my Windows 7/64 bit home PC. I saved this suggestion for last. However, changing to this setting enabled my access to secunia's secure servers:

If this has still not fixed your problem, go back to the Internet Options, then go to Tools->Internet Options->Advanced->Security->Check for server certificate revocation.

Thanks for the detailed instructions.

After I opened Secunia PSI, a popup message stated a scan was in process. However, when I closed the popup message, there was NOT a scan in process. I selected the START SCAN icon, however, the scan was quickly aborted.

So I opened Settings. Within Settings, I opened the DRIVES tab. However, my C drive was not listed. Nor could I find a means of posting "C:\" .

How can I make Secunia scan my pc?
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mogs RE: PSI 2 not veryifying internet connection; program not starting.
Expert Contributor 27th Apr, 2011 06:35
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Hello again.
Have you re-booted since you made those changes ?

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No-Member RE: PSI 2 not veryifying internet connection; program not starting.
Member 27th Apr, 2011 12:45
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Hello,

I have problems with PSI 2.0 since a few weeks specially on my PC with Win7 64-Bit. On my PC with Win7 32-Bit it works in a correct way.

I tried all the steps of the Secunia-FAQ-List from E. Petersen, but the tray-icon is always red. The service "Secunia PSI Agent" of Windows Control isn't started and trying to start it manualy resolved the error-Massage "error 1053". I'm always using the last Version of PSI 2.0.

I don't know, what I can do furthermore.

Can I use an older Version of the software (for example 1.5)?

Best wishes

No-Member
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This user no longer exists RE: PSI 2 not veryifying internet connection; program not starting.
Member 27th Apr, 2011 14:08
Hi,

In that case I strongly recommend that you reinstall the most recent version of the PSI.

Has this resolved the issue?
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the_icebear RE: PSI 2 not veryifying internet connection; program not starting.
Member 27th Apr, 2011 15:24
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I also had this Problem on a Win2003 Server R2 computer, since I upgraded to the latest version of PSI and reset security preferences in internet explorer to default it works for me.
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No-Member RE: PSI 2 not veryifying internet connection; program not starting.
Member 27th Apr, 2011 18:15
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Hello E. Petersen,

I already reinstalled the Program in the latest Version from 19th April. Before the PSI was installed at the last time, I uninstalled the former Installation and than started CCleaner to delete all leftovers of the PSI.

The result is allways negative!!!

Is it an option to go back to the older Version PSI 1.5?

Best regards

No-Member
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absf53 RE: PSI 2 not veryifying internet connection; program not starting.
Member 28th Apr, 2011 03:30
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User Since: 24th Apr 2011
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Emil,

I noted you have not addressed my yesterday evening inquiry. I uninstalled and reinstalled the most recent PSI 2. I am still able access Secunia's secure servers per your earlier instructions. However, PSI 2's scan begins and aborts within 4 seconds. When viewing Settings/Configuration, the Drive tab is blank after running PSI 2. its apparent PSI 2 could not identify my C drive.

Is Tech Support reviewing how PSI can be updated to work with Windows 7, 64 bit and identify one's C drive? (with the added Internet Options updated for Internet Explorer (version 9 in my case).
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Maurice Joyce RE: PSI 2 not veryifying internet connection; program not starting.
Handling Contributor 28th Apr, 2011 09:47
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Location: UK
PSI 2.0.0.3003 & other PSI versions work flawlessly with Windows 7 & Windows 7 SP1 64Bit with either IE8 or 9. (I have not tested IE7)

Those combinations are all that I use/have used over the last 3 years.

What is your DEFAULT browser?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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No-Member RE: PSI 2 not veryifying internet connection; program not starting.
Member 28th Apr, 2011 10:17
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Hi,

my favorite browser is Firefox 4.0 but I have installed IE9 too. This is the configuration I'm using on both PC. But PSI 2.0 only works fine with Win7 32-Bit.

I now have installed PSI 1.5.0.2 on my Win7-64-Bit-System and it works absolut correct!!

Best regards

No-Member
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Maurice Joyce RE: PSI 2 not veryifying internet connection; program not starting.
Handling Contributor 28th Apr, 2011 10:39
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Last edited on 28th Apr, 2011 10:43
@No-Member

With respect, by hi-jacking this thread, U are confusing the issue.

@absf53 is using Windows 7 64Bit & is asking question on that alone.

As I have said, PSI works flawlessly with Windows 64Bit IE9 therefore we need to find out what is causing the error on his PC. It is NOT PSI.

IE is part of the Windows OS & will not work without it. That is not the question I am asking.

I want to know what his DEFAULT browser in use is not his favourite browser - I suspect that is the key issue to solving the problem.



--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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absf53 RE: PSI 2 not veryifying internet connection; program not starting.
Member 29th Apr, 2011 04:12
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Maurice,

Firefox 4 is my default browser. However, prior to posting this reply, I made IE 9 (32bit) my default browser. As posted previously, I have Windows 7 Professional, 64 bit.

With IE 9, 32 bit my default browser, I am able to connect to Secunia's servers. However, with both IE 9 and Firefox 4, Secunia will not scan my C drive. The scan continues to fail within 4 seconds (with IE 9 my default browser).

I appreciate your interest.

I was using an earlier Secunia PSI 2 without any problems (Firefox4 default). However, I understand Secunia PSI 2 uses IE 9, regardless of one's default brower. Correct?

Without having any success, I will probably remove PSI 2 and use the online version. Or perhaps you could give a link for PSI 1.5?

I continued posting and replying in hopes this would perhaps help others with the same problem.

Thanks for everyone's suggestions and feedback.
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Maurice Joyce RE: PSI 2 not veryifying internet connection; program not starting.
Handling Contributor 29th Apr, 2011 08:44
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Location: UK
I can give U a link to version 1.5. Do U want to try something else first?



--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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This user no longer exists RE: PSI 2 not veryifying internet connection; program not starting.
Member 29th Apr, 2011 10:12
Hi,

Possibly some security software could have messed with your settings in IE. I suggest you try resetting them, and trying this again:
http://secunia.com/vulnerability_scanning/personal...

Hope this helps.
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absf53 RE: PSI 2 not veryifying internet connection; program not starting.
Member 30th Apr, 2011 03:22
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Emil,

Your links are only to Secunia's website. I followed your previous email suggestions enabling my IE 9 to connect to your secured servers.

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absf53 RE: PSI 2 not veryifying internet connection; program not starting.
Member 30th Apr, 2011 03:26
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User Since: 24th Apr 2011
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No disrespect, but I have tried everything your tech-support and others have suggested. My only option is to uninstall my internet security application, Bitdefender. However, this security service is working as it is allowing Secunia to connect to your secured servers.

In my opinion, my secured connection is not enabling my pc's hard drive scanning.

Perhaps you could send a link for how one can enable one's hard drive be scanned after having a secured IE 9 connection? I am not receiving a Bitdefender error preventing scanning of my hard drive.
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