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Forum Thread: Update KB2505189

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This thread was submitted in the following forum:
Programs

Relating to this vendor:
Microsoft
And, this specific program:
Microsoft Windows Vista

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ML1970 Update KB2505189
Member 1st May, 2011 11:18
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User Since: 17th Jul, 2010
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Location: CH
Windows Vista constantly fails to install update KB2505189.

Error code shown in Windows Update: 80073712.

I am running Vista Ultimate SP2.

Any idea how to resolve?

Maurice Joyce RE: Update KB2505189
Handling Contributor 1st May, 2011 11:51
Score: 11830
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User Since: 4th Jan 2009
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Location: UK
Last edited on 1st May, 2011 12:01
Have U tried an update from here?

http://www.microsoft.com/downloads/details.aspx?Fa...

Edit:

The link above came out Gobbledegook when I tried it - reproduced here:

http://www.microsoft.com/downloads/details.aspx?Fa...

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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ML1970 RE: Update KB2505189
Member 1st May, 2011 12:02
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Yes, I have tried this (the German version). No success.
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Maurice Joyce RE: Update KB2505189
Handling Contributor 1st May, 2011 12:07
Score: 11830
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OK - Have U seen this?

http://forums.techarena.in/windows-update/758930.h...

From my notes I can see that in the past I have used the solution with success provided by AWHP (third one down)

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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ML1970 RE: Update KB2505189
Member 1st May, 2011 13:00
Score: 0
Posts: 13
User Since: 17th Jul 2010
System Score: 100%
Location: CH
Just tried this and the description sounds promising, but I am in trouble with the following command:

takeown /f C:\Windows\winsxs\pending.xml

I am entering that into a black window named
C:\Windows\system32\command.com
and receive the message that the system cannot find that file.
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Maurice Joyce RE: Update KB2505189
Handling Contributor 1st May, 2011 13:28
Score: 11830
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Do U use a Registry Cleaner or Optimiser?


--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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ML1970 RE: Update KB2505189
Member 1st May, 2011 17:38
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User Since: 17th Jul 2010
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Location: CH
Thanks.

Norton 360 from time to time optimizes the harddrives and cleans up temporary files.

Otherwise, I am not aware of a registry cleaner or optimiser that is installed.
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Maurice Joyce RE: Update KB2505189
Handling Contributor 1st May, 2011 18:35
Score: 11830
Posts: 9,072
User Since: 4th Jan 2009
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Location: UK
I will take a look at what Norton 360 does.

Can U see that file using Windows Explorer?

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Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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ML1970 RE: Update KB2505189
Member 1st May, 2011 19:39
Score: 0
Posts: 13
User Since: 17th Jul 2010
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Location: CH
in C:\Windows\winsxs I can see 13'171 subfolders and two files, namely

poqexec.log
cleanup.xml

I cannot see the file pending.xml

---
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ddmarshall RE: Update KB2505189
Dedicated Contributor 1st May, 2011 23:48
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The System Update Readiness Tool is supposed to correct 0x80073712 errors.
You could try a manual download and run
http://support.microsoft.com/kb/947821


If checkSUR does not solve the problem, further steps are described in this article:
http://support.microsoft.com/kb/947821


This Fixit can also be tried in Default and Agressive Mode: http://support.microsoft.com/kb/971058

Note: Update History will be lost; Installed Updates will still be accurate in Programs and Features.

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ML1970 RE: Update KB2505189
Member 4th May, 2011 22:25
Score: 0
Posts: 13
User Since: 17th Jul 2010
System Score: 100%
Location: CH
Many thanks.

The System Update Readiness Tool downloaded from http://support.microsoft.com/kb/947821
did not resolve the issue.

Before I run the apparently more aggresive methode referred to in the third link, I was wondering whether it is correct that the second link re further steps is the same as the first link. I couldn't find further steps in
http://support.microsoft.com/kb/947821

---
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ddmarshall RE: Update KB2505189
Dedicated Contributor 5th May, 2011 01:22
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User Since: 8th Nov 2008
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Last edited on 5th May, 2011 18:12
Sorry. I meant to post http://technet.microsoft.com/en-us/library/ee61977...(WS.10).aspx

I would try the Fixit first. The instructions in the guidelines are very complicated.

As this isn't a security update, you could wait for the next update of the checkSUR tool. I've noticed that KB2505189 was released after the latest available checkSUR; so it probably will not have the necessary information to fix it.

There is also this method to add a package that is not in checkSUR:
http://blogs.technet.com/b/joscon/archive/2010/05/...

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