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Forum Thread: Auto Update doesn't work

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amanAK Auto Update doesn't work
Member 1st May, 2011 16:07
Ranking: 0
Posts: 3
User Since: 30th Apr, 2011
System Score: N/A
Location: DE
Hi,

I didn't really find a solution in the forum so I am starting a new thread. Just installed PSI on my new Win 7 (64) computer. Auto update is activated.
PSI shows Flash Player 10.x (Active X and NPAPI) as well as Sun Java JRE1.6.x / 6.x as insecure. In the "Install Solution" column for all three items it shows "Error downloading file". When Iclick on the "Manual Update" next to the error messages I hear a click but nothing else happens.
Any ideas how to fix this issue?

Thanks

Aman

Maurice Joyce RE: Auto Update doesn't work
Handling Contributor 1st May, 2011 17:00
Score: 11626
Posts: 8,914
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Better U start with a clean install & then see if the problem re-appears.

To update Flash try this:

UPDATING STANDALONE ADOBE FLASH

Uninstall Flash using the uninstaller here:

http://kb2.adobe.com/cps/141/tn_14157.html SAVE IT TO DESKTOP

Before using the uninstaller COMPLETELY EXIT (just closing them is not sufficient) all these:

a. All Browsers.
b. Windows Messenger.
c. Incredimail.
d. Adobe Free Reader.
e. PSI unless using Version 2.

1. Download & SAVE these to desktop.
http://fpdownload.adobe.com/get/flashplayer/curren...

& then here if U have any Gecko based browsers.

http://fpdownload.adobe.com/get/flashplayer/curren...

2. The installer will appear on the desk top. THE IMPORTANT BIT - Before agreeing to install check these programmes are completely shut down (use the Task Manager if necessary to COMPLETELY EXIT the running process):
a. All Browsers.
b. Windows Messenger.
c. Incredimail.
d. All Adobe Products.
e. PSI - Unless using version 2


3. The new install will then remove all old files during the update process.
4. Complete a PSI rescan & all should be in order.
5. Delete the Flash installer file from the desktop.

If U want to double check Flash is working & the version installed click here: http://www.adobe.com/software/flash/about/

Update 4 17:41 19/04/2011

We can do JAVA next.


--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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mogs

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amanAK RE: Auto Update doesn't work
Member 1st May, 2011 22:12
Score: 0
Posts: 3
User Since: 30th Apr 2011
System Score: N/A
Location: DE
Yes, I did but that didn't change anything.
Maurice's advice also only helped for the Flash player in that PSI now shows "up to date" for this but the auto update issue obviously isn't affected. Jave still shows the same error.
Anybody has any further ideas?
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Maurice Joyce RE: Auto Update doesn't work
Handling Contributor 1st May, 2011 23:00
Score: 11626
Posts: 8,914
User Since: 4th Jan 2009
System Score: N/A
Location: UK
As my first reply said we can deal with JAVA once U fixed Flash.

JAVA PROBLEMS
Can be used with Windows XP,Vista & Windows 7 - 32 & 64 Bit Systems.

Go to Control Panel>add/remove.

Uninstall ALL versions of JRE or JSE or JDK or JVM or JAVA(TM) EXCEPT for JAVA(TM) 6 Update 25.

Now do a full PSI rescan & all should be in order.

Windows does not require JAVA to be installed to work therefore if U make a error & uninstall the lot it does not matter.

U can download the latest version from here if U really require JAVA.

http://www.java.com/en/download/ie_manual.jsp?loca...

U can test it is working correctly here:

http://www.java.com/en/download/installed.jsp

Update 3 10:24 16/02/2011




--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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mogs RE: Auto Update doesn't work
Expert Contributor 1st May, 2011 23:06
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
@amanAK

I know you stated earlier " that you hadn't found a solution on the forum"....but have you verified that your settings are configured aright here ? :-
http://secunia.com/vulnerability_scanning/personal...
Have you tried Maurice's advice of a fresh install ? Clear temp.files/browser cache beforehand, and let it remove the previous detected version.
Other than that you could try shutting AU off...rebooting and scanning before turning it on again. What version of IE are you running by the way ?



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Maurice Joyce RE: Auto Update doesn't work
Handling Contributor 1st May, 2011 23:24
Score: 11626
Posts: 8,914
User Since: 4th Jan 2009
System Score: N/A
Location: UK
As far as I can see he has fixed the Flash issue - he is looking for JAVA only which I promised him in my first post.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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mogs

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Maurice Joyce RE: Auto Update doesn't work
Handling Contributor 1st May, 2011 23:56
Score: 11626
Posts: 8,914
User Since: 4th Jan 2009
System Score: N/A
Location: UK
He will not with Flash either. All I am giving him is a clear playing field for next time round as explained in my opening post.

Better U start with a clean install & then see if the problem re-appears.



--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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amanAK RE: Auto Update doesn't work
Member 2nd May, 2011 12:02
Score: 0
Posts: 3
User Since: 30th Apr 2011
System Score: N/A
Location: DE
Last edited on 2nd May, 2011 12:02
Hi,
Thanks to both of you for your prompt responses.
I was indeed looking for a fix of the AU issue but still decided to do the manual update to have a clean computer for now.
I also checked the settings and added secunia to the trusted sites so for now all is well. Once the next updates will be released I will see if AU works or not; if not I'll come back to this thread.
Again thanks for your help
Aman
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Maurice Joyce RE: Auto Update doesn't work
Handling Contributor 2nd May, 2011 12:04
Score: 11626
Posts: 8,914
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Good news. U should be OK now. This thread will auto lock after 7 days if there is no activity.

I would advise U close it or I can do it for U & create a new one if the auto part does not work.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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davidows RE: Auto Update doesn't work
Member 4th May, 2011 20:55
Score: 16
Posts: 30
User Since: 24th Apr 2008
System Score: 100%
Location: US
Last edited on 4th May, 2011 21:09
Auto-Update is not even appearing to attempt updates on several systems in my home, except for once that I saw a message on this one, indicating the downloaded update failed a CRC check, or something to that effect.

And, yes, I do have Auto-Updates enabled (without prompt) in the Configuration section.

I'm referring to updates such as Adobe Flash, but there have been others, such as Java, Foxit, and perhaps Mozilla Firefox and Thunderbird, although I run the latter so often that their own update mechanisms probably kick in before PSI Auto-Update would even detect the need. That may also be the case with Java because I do run jusched.exe for this purpose.

However, there is no explanation for Flash and Foxit Reader being ignored, as far as I can tell.

Any suggestions, and how long after an update becomes available should PSI AU attempt an update?

BTW, I have previously resolved the missing updates by applying them manually, and subsequently achieved a 100% score, but I still have yet to notice that any auto-updates have ever worked. Is there a master log or history of auto-update activity I can examine (other than that for each individual program on its detailed view)?

At the moment, SeaMonkey is listed as insecure with no auto-updates applied.
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Maurice Joyce RE: Auto Update doesn't work
Handling Contributor 4th May, 2011 22:48
Score: 11626
Posts: 8,914
User Since: 4th Jan 2009
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Location: UK
Not exactly sure whether U are expecting all versions of programmes to be auto updated?

JAVA (TM) 6 Update 25 & Foxit Reader 4.3.1.0323 for example are bug fixes & cosmetic changes from the previous version.

Only patches (hotfixes) for known vulnerabilities are updated by PSI therefore those two, for example, do not qualify.



--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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davidows RE: Auto Update doesn't work
Member 4th May, 2011 23:27
Score: 16
Posts: 30
User Since: 24th Apr 2008
System Score: 100%
Location: US
Last edited on 4th May, 2011 23:30
No I am not expecting non-security updates. I use other products for that, e.g. SUMO, CNET TechTracker and FileHippo's Update Checker

However, all of these programs had been flagged by PSI as Insecure, yet nothing was done to update them, although the check for Auto-Update appeared on their individual detail pop-ups, as well as on the Configurations tab, as with SeaMonkey at this very moment.

BTW, I have a synchronous FiOS 25/25 Mb/s connection, which frequently exceeds that speed, so there is no reason the downloads should be taking more than a few minutes or seconds, if ever initiated.
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davidows RE: Auto Update doesn't work
Member 4th May, 2011 23:34
Score: 16
Posts: 30
User Since: 24th Apr 2008
System Score: 100%
Location: US
BTW, I also wish the Auto-Update Status had its own column in the dashboard, so they could be grouped by a sort.

Sorting on the last column, Install Solution does not sort the Auto-Update items separately.
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This user no longer exists RE: Auto Update doesn't work
Member 5th May, 2011 09:28
Hi,

Please walk through these steps.

Start by reinstalling the PSI, ensuring that you have selected the desired settings for auto-updates (you can find the link in my signature).

Then go to Start > Control Panel > Administrative Tools > Services.

Ensure that both the "Secunia PSI Agent Service" and "Secunia Update Agent" are running. If not, start them.

If one (Probably the Secunia Update Agent) is missing, try to walk through these steps:

Log in as the administrator user, or a user with similar rights.

Open Start > Control Panel > Administrative Tools > Services.

Stop the "Secunia PSI Agent Service" and the "Secunia Update Agent" (if present).

Go to start, and enter "cmd" in the search bar (Vista and 7) or in the "run" box (XP).
Then enter these commands sequentially, after stopping the PSI:

(For 32-bit systems)
> cd C:\Program Files\Secunia\PSI
(OR!! For 64-bit systems)
> cd C:\Program Files(x86)\Secunia\PSI
> sua.exe -r (Don't worry if this returns an error).
> sua.exe -i -L (Let this finish).

Run the PSI again.

Has this resolved the problem?
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davidows RE: Auto Update doesn't work
Member 7th May, 2011 00:45
Score: 16
Posts: 30
User Since: 24th Apr 2008
System Score: 100%
Location: US
Last edited on 7th May, 2011 00:46
Emil,

I have taken all of the steps suggested above. Even after stopping the SUA service, I noticed that the first command entered at the CMD prompt uninstalled or "stopped" it again. The second command simply re-installed it and started it again.

None of this made any difference in the Auto-Update handling of SeaMonkey, even after a Full System Scan. However, the Full System Scan finally removed Google Chrome 10 from the list, even after several rescans of the program failed to detect that I had deleted the entire folder which contained the EOL file. Google had already updated my system to Chrome 11, but left version 10 behind, as usual.

I don't know why version 10 was still considered an "Active" installation, and not a Zombie, when it had been superseded by version 11's installation. I also don't understand why it was not removed from the list when I had PSI Re-scan Chrome 10 several times.

The only action which has ANY effect upon the SeaMonkey listing is when I turn off auto-update either globally or for SeaMonkey only. The status of "Insecure", in plain text, changes to an "Install Solution" link. When I re-enable auto-update (again either globally or individually), all I see is that the status has reverted to plain text, which then reads "Determining Auto-Update Status".

This seems to remain indefinitely until I rescan the entire system, reboot or shutdown all PSI processes and services and restart them. Only then does the status return to plain text reading "Insecure", but Auto-Update still fails to do anything.

At least for me, PSI v2.x is functionally no better than PSI v1.x was.

1. Auto-Update is non-functional, requiring manual updates, just as with v1.x
2. Re-Scan Program is unreliable, often requiring a full system scan, even for non-O/S related detection
3. Program Monitoring considerably cuts the performance of any program requiring a lot of disk writes, requiring me to leave it off. At least it doesn't come back on with a reboot, as it often did with v1.x, although that may have been the result of a scheduled software forced reboot.
4. PSI uses resources in the background, even with Program Monitoring turned off and Auto-Update crippled; it may be downloading database updates, which serve no purpose until a manual or scheduled scan, especially because that's the second step in a system scan anyway.

As far as I'm concerned, it's only change is cosmetic. Even then, the columns in the Scan Results are extremely hard to adjust. The zone for grabbing the column edge is tiny, at least at 1600x1200 pixels on a 22" monitor, which makes it especially annoying when I get them set so the display of the last column is not truncated, and that setting doesn't remain the next time I open PSI to view the Scan Results. I'm back to seeing 6" of wasted white space in the Program column, and truncated messages in the last column.
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davidows RE: Auto Update doesn't work
Member 7th May, 2011 22:47
Score: 16
Posts: 30
User Since: 24th Apr 2008
System Score: 100%
Location: US
I have now tried removing Secunia PSI again, but this time I installed it without enabling Auto-Update until after I had run a new scan.

When setup finished, I was surprised that PSI still listed the Scan Results from the previous install. (I did not wait for setup to remove the previous install; I had already used "Add/Remove Programs" to do so, then rebooted, before downloading the latest version and installing it.)

Would the old Scan Results have been purged, if I had allowed Setup to remove the previous version for me?

In any case, after enabling Auto-Update, I noticed that sua.exe did not appear in Sysinternals' Process Explorer. So I issued the following at the CMD prompt:

sua.exe -r (Don't worry if this returns an error). It did.
sua.exe -i -L (Let this finish).

By the time I brought up ProcExp, sua.exe was now shown in white, as opposed to the pink highlight for most other services (except cidaemon.exe under cisvc.exe). Within seconds, sua.exe turned red in ProcExp and closed. It keeps doing that every time I install and start it now.

When I checked the psialog.txt, the last lines were:


[05/07 16:13:05.187] LogFile C:\Program Files\Secunia\PSI\psialog.txt
[05/07 16:13:05.187] LogFileMax 2097152
[05/07 16:13:05.187] OptionMask 1024
[05/07 16:13:05.187] LastCheckIn 05/07/11 16:13:02
[05/07 16:13:05.187] NextInspection 05/13/11 20:51:00
[05/07 16:13:05.203] ServerTime 05/07/11 16:12:59
[05/07 16:13:15.828] Exception in RequestUI : -2146823281 , 'auState.ui.error' is null or not an object
[05/07 16:13:15.921] Exception in RequestUI : -2146823281 , 'auState.ui.error' is null or not an object
[05/07 16:13:16.031] Exception in RequestUI : -2146823281 , 'auState.ui.error' is null or not an object
[05/07 16:13:16.281] Exception in RequestUI : -2146823281 , 'auState.ui.error' is null or not an object
[05/07 16:13:16.453] Exception in RequestUI : -2146823281 , 'auState.ui.error' is null or not an object
[05/07 16:13:16.687] Exception in RequestUI : -2146823281 , 'auState.ui.error' is null or not an object
[05/07 16:13:16.921] Exception in RequestUI : -2146823281 , 'auState.ui.error' is null or not an object
[05/07 16:13:18.640] Exception in RequestUI : -2146823281 , 'auState.ui.error' is null or not an object
[05/07 16:13:18.718] Exception in RequestUI : -2146823281 , 'auState.ui.error' is null or not an object
[05/07 16:13:19.031] Exception in RequestUI : -2146823281 , 'auState.ui.error' is null or not an object
[05/07 16:13:19.218] Exception in RequestUI : -2146823281 , 'auState.ui.error' is null or not an object
[05/07 16:25:45.921] Waiting for pipe to be done
[05/07 16:25:46.593] Closing pipe

Does this give any clue as to what is wrong. I saw no mention of the stopping, removal, installation and starting of sua.exe in the log file.
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davidows RE: Auto Update doesn't work
Member 9th May, 2011 00:38
Score: 16
Posts: 30
User Since: 24th Apr 2008
System Score: 100%
Location: US
Emil,

Now I have uninstalled PSI, and deleted several TMP files from the program folder:

RCX58D9.TMP from Yesterday, May 07, 2011, 04:13:39 PM
RCX6A16.TMP from Thursday, December 09, 2010, 03:51:01 PM
RCX38A7.TMP from Sunday, December 26, 2010, 02:10:30 AM

which apparently would have retained the old Scan Results until I ran the first scan even after re-installing.

I then re-installed PSI without enabling Auto-Update. After the first scan, the only program found to be "Insecure" was SeaMonkey.

When I turned on Auto-Update (as well as Prompt, and Monitor Programs), I watched in Process Explorer as sua.exe was started and it continues to run now.

However, the last column in Scan Results now reads "The Secunia Update Agent could not be installed" followed by the icon and link for a "Manual Update".

I will attempt a reboot with the current settings and find out if anything is different, but I'm not expecting success, based upon the continuing failures of Auto-Update to function to this point.
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davidows RE: Auto Update doesn't work
Member 9th May, 2011 00:44
Score: 16
Posts: 30
User Since: 24th Apr 2008
System Score: 100%
Location: US
Last edited on 9th May, 2011 00:58
BTW, after mentioning, on the 7th, that I saw no mention of SUA in the psialog.txt file, I later noticed the sualog.txt file. However, that shows NOTHING from all of the changes I made on the seventh.

I also see something else today for the first time: Both the Secunia and PSI folders under "Program Files" were created on Thursday, December 09, 2010, 02:56:02 PM. However, I now have two new folders, SUA and f083e339b52cfbfd187b4f445d7c688b, both of which are empty, except that the latter folder is a sub-folder of the former, and they were both created Today, May 08, 2011, 05:49:42 PM, about than 4 seconds before this entry in the log below:

[05/08 17:49:45.875] InstallService 1

Here is the activity since the 4th:

[05/04 13:47:56.640] -- Program options --
[05/04 13:47:56.734] Version 0
[05/04 13:47:56.734] LogLevel 2
[05/04 13:47:56.765] Help 0
[05/04 13:47:56.796] CLI 0
[05/04 13:47:56.796] CLICLI 0
[05/04 13:47:56.828] Foreground 0
[05/04 13:47:56.859] InstallService 0
[05/04 13:47:56.859] StartService 1
[05/04 13:47:56.890] RemoveService 0
[05/04 13:47:56.921] RunAsUser
[05/04 13:47:56.953] RunAsPass <Not Set>
[05/04 13:47:56.953] RunAsLocalSystem 0
[05/04 13:47:56.984] DontWriteRegistry 0
[05/04 13:47:57.015] -- Scan options --
[05/04 13:47:57.015] ScanType 1
[05/04 13:47:57.046] CheckWinUpdates 1
[05/04 13:47:57.078] -- Service options --
[05/04 13:47:57.078] CheckInInterval 60
[05/04 13:47:57.109] RequestTimeout 120
[05/04 13:47:57.140] -- Customer Area options --
[05/04 13:47:57.140] GroupName
[05/04 13:47:57.171] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[05/04 13:47:57.203] -- Internal variables --
[05/04 13:47:57.203] BinPath C:\Program Files\Secunia\PSI\sua.exe
[05/04 13:47:57.234] BinDir C:\Program Files\Secunia\PSI
[05/04 13:47:57.265] APPNAME Secunia Update Agent
[05/04 13:47:57.265] BINNAME sua.exe
[05/04 13:47:57.296] REG_KEY_PATH SOFTWARE\Secunia\sua
[05/04 13:47:57.296] RegConfKey HKEY_LOCAL_MACHINE
[05/04 13:47:57.296] Version
[05/04 13:47:57.328] ComputerName
[05/04 13:47:57.359] LanGroup
[05/04 13:47:57.359] CurrentUser SYSTEM
[05/04 13:47:57.390] UserPrincipalName
[05/04 13:47:57.421] LogFile C:\Program Files\Secunia\PSI\sualog.txt
[05/04 13:47:57.421] LogFileMax 2097152
[05/04 13:47:57.453] OptionMask 1024
[05/04 13:47:57.484] LastCheckIn 01/01/80 00:00:00
[05/04 13:47:57.515] NextInspection 05/04/11 13:47:56
[05/04 13:47:57.515] ServerTime 01/01/80 00:00:00
[05/04 13:47:57.812] Secunia Update Agent starting
[05/04 13:47:57.812] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000000
[05/04 13:47:57.812] WOW64 : 0
[05/04 13:47:57.812] Secunia Update Agent starting
[05/04 13:47:57.812] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000005
[05/04 13:47:57.812] WOW64 : 0
[05/04 13:49:43.296] Stopping 'Secunia Update Agent' service
[05/04 14:06:22.625] -- Program options --
[05/04 14:06:22.625] Version 0
[05/04 14:06:22.625] LogLevel 2
[05/04 14:06:22.625] Help 0
[05/04 14:06:22.625] CLI 0
[05/04 14:06:22.625] CLICLI 0
[05/04 14:06:22.625] Foreground 0
[05/04 14:06:22.625] InstallService 0
[05/04 14:06:22.625] StartService 1
[05/04 14:06:22.625] RemoveService 0
[05/04 14:06:22.625] RunAsUser
[05/04 14:06:22.625] RunAsPass <Not Set>
[05/04 14:06:22.625] RunAsLocalSystem 0
[05/04 14:06:22.625] DontWriteRegistry 0
[05/04 14:06:22.625] -- Scan options --
[05/04 14:06:22.625] ScanType 1
[05/04 14:06:22.625] CheckWinUpdates 1
[05/04 14:06:22.625] -- Service options --
[05/04 14:06:22.625] CheckInInterval 60
[05/04 14:06:22.625] RequestTimeout 120
[05/04 14:06:22.625] -- Customer Area options --
[05/04 14:06:22.625] GroupName
[05/04 14:06:22.625] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[05/04 14:06:22.625] -- Internal variables --
[05/04 14:06:22.625] BinPath C:\Program Files\Secunia\PSI\sua.exe
[05/04 14:06:22.625] BinDir C:\Program Files\Secunia\PSI
[05/04 14:06:22.625] APPNAME Secunia Update Agent
[05/04 14:06:22.625] BINNAME sua.exe
[05/04 14:06:22.625] REG_KEY_PATH SOFTWARE\Secunia\sua
[05/04 14:06:22.625] RegConfKey HKEY_LOCAL_MACHINE
[05/04 14:06:22.625] Version
[05/04 14:06:22.625] ComputerName
[05/04 14:06:22.625] LanGroup
[05/04 14:06:22.625] CurrentUser SYSTEM
[05/04 14:06:22.625] UserPrincipalName
[05/04 14:06:22.625] LogFile C:\Program Files\Secunia\PSI\sualog.txt
[05/04 14:06:22.625] LogFileMax 2097152
[05/04 14:06:22.625] OptionMask 1024
[05/04 14:06:22.625] LastCheckIn 01/01/80 00:00:00
[05/04 14:06:22.625] NextInspection 05/04/11 14:06:22
[05/04 14:06:22.625] ServerTime 01/01/80 00:00:00
[05/04 14:06:22.625] Secunia Update Agent starting
[05/04 14:06:22.625] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000000
[05/04 14:06:22.625] WOW64 : 0
[05/04 14:06:22.625] Secunia Update Agent starting
[05/04 14:06:22.625] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000005
[05/04 14:06:22.625] WOW64 : 0
[05/08 17:49:45.828] -- Program options --
[05/08 17:49:45.875] Version 0
[05/08 17:49:45.875] LogLevel 2
[05/08 17:49:45.875] Help 0
[05/08 17:49:45.875] CLI 0
[05/08 17:49:45.875] CLICLI 0
[05/08 17:49:45.875] Foreground 0
[05/08 17:49:45.875] InstallService 1
[05/08 17:49:45.875] StartService 0
[05/08 17:49:45.875] RemoveService 0
[05/08 17:49:45.875] RunAsUser LocalSystem
[05/08 17:49:45.875] RunAsPass <Not Set>
[05/08 17:49:45.890] RunAsLocalSystem 1
[05/08 17:49:45.890] DontWriteRegistry 0
[05/08 17:49:45.890] -- Scan options --
[05/08 17:49:45.890] ScanType 1
[05/08 17:49:45.890] CheckWinUpdates 1
[05/08 17:49:45.890] -- Service options --
[05/08 17:49:45.890] CheckInInterval 60
[05/08 17:49:45.890] RequestTimeout 120
[05/08 17:49:45.890] -- Customer Area options --
[05/08 17:49:45.890] GroupName
[05/08 17:49:45.890] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[05/08 17:49:45.890] -- Internal variables --
[05/08 17:49:45.890] BinPath C:\Program Files\Secunia\PSI\sua.exe
[05/08 17:49:45.890] BinDir C:\Program Files\Secunia\PSI
[05/08 17:49:45.890] APPNAME Secunia Update Agent
[05/08 17:49:45.890] BINNAME sua.exe
[05/08 17:49:45.890] REG_KEY_PATH SOFTWARE\Secunia\sua
[05/08 17:49:45.890] RegConfKey HKEY_LOCAL_MACHINE
[05/08 17:49:45.890] Version
[05/08 17:49:45.890] ComputerName
[05/08 17:49:45.890] LanGroup
[05/08 17:49:45.890] CurrentUser SYSTEM
[05/08 17:49:45.890] UserPrincipalName
[05/08 17:49:45.890] LogFile C:\Program Files\Secunia\PSI\sualog.txt
[05/08 17:49:45.890] LogFileMax 2097152
[05/08 17:49:45.890] OptionMask 1024
[05/08 17:49:45.890] LastCheckIn 01/01/80 00:00:00
[05/08 17:49:45.890] NextInspection 05/08/11 17:49:45
[05/08 17:49:45.890] ServerTime 01/01/80 00:00:00
[05/08 17:49:49.328] -- Program options --
[05/08 17:49:49.328] Version 0
[05/08 17:49:49.421] LogLevel 2
[05/08 17:49:49.515] Help 0
[05/08 17:49:49.609] CLI 0
[05/08 17:49:49.703] CLICLI 0
[05/08 17:49:49.796] Foreground 0
[05/08 17:49:49.796] InstallService 0
[05/08 17:49:49.890] StartService 1
[05/08 17:49:49.890] RemoveService 0
[05/08 17:49:49.890] RunAsUser
[05/08 17:49:49.890] RunAsPass <Not Set>
[05/08 17:49:49.890] RunAsLocalSystem 0
[05/08 17:49:49.890] DontWriteRegistry 0
[05/08 17:49:49.890] -- Scan options --
[05/08 17:49:49.890] ScanType 1
[05/08 17:49:49.890] CheckWinUpdates 1
[05/08 17:49:49.906] -- Service options --
[05/08 17:49:49.906] CheckInInterval 60
[05/08 17:49:49.906] RequestTimeout 120
[05/08 17:49:49.906] -- Customer Area options --
[05/08 17:49:49.906] GroupName
[05/08 17:49:49.906] CAUser xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
[05/08 17:49:49.906] -- Internal variables --
[05/08 17:49:49.906] BinPath C:\Program Files\Secunia\PSI\sua.exe
[05/08 17:49:49.906] BinDir C:\Program Files\Secunia\PSI
[05/08 17:49:49.906] APPNAME Secunia Update Agent
[05/08 17:49:49.906] BINNAME sua.exe
[05/08 17:49:49.906] REG_KEY_PATH SOFTWARE\Secunia\sua
[05/08 17:49:49.906] RegConfKey HKEY_LOCAL_MACHINE
[05/08 17:49:49.906] Version
[05/08 17:49:49.906] ComputerName
[05/08 17:49:49.906] LanGroup
[05/08 17:49:49.906] CurrentUser SYSTEM
[05/08 17:49:49.906] UserPrincipalName
[05/08 17:49:49.906] LogFile C:\Program Files\Secunia\PSI\sualog.txt
[05/08 17:49:49.906] LogFileMax 2097152
[05/08 17:49:49.906] OptionMask 1024
[05/08 17:49:49.906] LastCheckIn 01/01/80 00:00:00
[05/08 17:49:49.906] NextInspection 05/08/11 17:49:49
[05/08 17:49:49.906] ServerTime 01/01/80 00:00:00
[05/08 17:49:49.906] Secunia Update Agent starting
[05/08 17:49:49.906] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000000
[05/08 17:49:49.906] WOW64 : 0
[05/08 17:49:49.906] Secunia Update Agent starting
[05/08 17:49:49.906] Windows Workstation version: 5.1.2600, Service Pack: 3.0. SetProcessDEPPolicy returned 0x00000005
[05/08 17:49:49.906] WOW64 : 0
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davidows RE: Auto Update doesn't work
Member 9th May, 2011 02:29
Score: 16
Posts: 30
User Since: 24th Apr 2008
System Score: 100%
Location: US
Emil,

After rebooting, no luck!

I'm right back to where I was on May 4th. The last column simply reads "Insecure" in plain text.

One difference: I have now lost all of the program icons in the left column. Just squares with a dot in the middle. Hadn't seen that since a beta version.

It's going from bad to worse.
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davidows RE: Auto Update doesn't work
Member 9th May, 2011 21:30
Score: 16
Posts: 30
User Since: 24th Apr 2008
System Score: 100%
Location: US
Last edited on 9th May, 2011 21:33
Emil,

Has any of the information I've given provided any clue as to why Auto-Update continues to fail.

I don't want to manually update SeaMonkey as I have done with many other Insecure programs ever since installing and finding that Auto-Update has NEVER worked. SeaMonkey is not my primary browser anyway, and I have a dozen other browsers installed.

I want to troubleshoot Auto-Update and get it working. It's not as though my system has not had a score of 100 many times since the original install months ago, but that has always required manual updates, even for products which SHOULD have been auto-updated.

Please help.

Dave
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