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Forum Thread: Conflict with Webroot Anti-Virus and Spy Sweeper

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jbasecunia Conflict with Webroot Anti-Virus and Spy Sweeper
Member 9th May, 2011 22:59
Ranking: 6
Posts: 5
User Since: 9th May, 2011
System Score: N/A
Location: US
Following up on a thread earlier, it appears that when these 2 programs run at the same time, the conflict arises. A reboot solves the problem but I think someone at Secunia might want to contact Webroot and chat.

To refer to my earlier thread, go to: http://secunia.com/community/forum/thread/show/847...

thedillpickl RE: Conflict with Webroot Anti-Virus and Spy Sweeper
Contributor 10th May, 2011 05:52
Score: 376
Posts: 872
User Since: 3rd May 2009
System Score: 100%
Location: US
In the FWIW column, I gave up on Webroot about a year ago, when they came out with the new interface. They took away some 'features' that I didn't wish to live without. One being the ability to shut the program off. I found their help staff to be most stubborn and only willing to look at 'scripts' to solve problems.

By way of a suggestion, you might consider setting PSI to not automatically load. This is different than closing PSI after it is running as it idles in the background and monitors program changes (add/delete). I run this way all the time with no ill effects. You just need to remember to run PSI scan once a week and when adding software.

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jbasecunia RE: Conflict with Webroot Anti-Virus and Spy Sweeper
Member 10th May, 2011 15:16
Score: 6
Posts: 5
User Since: 9th May 2011
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Location: US
Thanks for the idea about changing PSI. Which setting to I check or uncheck to do this?

Thanks,

John
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thedillpickl RE: Conflict with Webroot Anti-Virus and Spy Sweeper
Contributor 11th May, 2011 01:08
Score: 376
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User Since: 3rd May 2009
System Score: 100%
Location: US
From the dashboard, click "Configuration", click "Settings", under "PSI Settings" tab, un-tick the first box "Start the Secunia PSI on boot". After you reboot the computer it will be necessary to manually start PSI to use it. When you are finished it will be necessary to reboot to unload PSI.

Hope this helps your situation. It's not a perfect solution but it is much better than Webroots idea that PSI needs to be removed.

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Chrome, Firefox, IE8
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jbasecunia RE: Conflict with Webroot Anti-Virus and Spy Sweeper
Member 11th May, 2011 01:22
Score: 6
Posts: 5
User Since: 9th May 2011
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Agreed. I just heard from Webroot and their solution is to remove PSI which is unacceptable to me. I'll let you know what their next suggestion is.

John
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Anthony Wells RE: Conflict with Webroot Anti-Virus and Spy Sweeper
Expert Contributor 12th May, 2011 15:59
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Hi John and Fred ,

As we left the old thread hanging , then I would repeat that if you want anyone to dig deeper and accepting that Support are always extra busy , then you would need to post a lot more detail of the conflict as it appears to you (including screencaps or log files) and what other (relevant) programmes were/are running at the time , especially other security ware .

fred's workaround is fine if "programme monitoring" and stuff are not your cup of tea :)) Let us know the next from Webroot if you prefer to wait !!

Take care

Anthony

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It always seems impossible until its done.
Nelson Mandela
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jbasecunia RE: Conflict with Webroot Anti-Virus and Spy Sweeper
Member 16th May, 2011 15:09
Score: 6
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User Since: 9th May 2011
System Score: N/A
Location: US
Secunia is helping me move back to an older version to see what happens. I'll post the results here also.

John
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thedillpickl RE: Conflict with Webroot Anti-Virus and Spy Sweeper
Contributor 16th May, 2011 19:35
Score: 376
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User Since: 3rd May 2009
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Location: US
Hi John;

That is encouraging news. It will be interesting to see if a step back will solve this. Secunia Support has always been most helpful and responsive. Sometimes they are very busy and they may seem a bit slow to react, but be assured, they take their jobs seriously and listen to the single user as the do the big corporate account.


Regards;

Fred

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jbasecunia RE: Conflict with Webroot Anti-Virus and Spy Sweeper
Member 18th May, 2011 16:48
Score: 6
Posts: 5
User Since: 9th May 2011
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Location: US
I moved back to Webroot version 6.1 and it ran without problems with PSI. Hopefully this will encourage them to fix the conflict with PSI in their newer version and future versions.
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Anthony Wells RE: Conflict with Webroot Anti-Virus and Spy Sweeper
Expert Contributor 19th May, 2011 00:12
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Nice job , John . It may help other Community users of Webroot ; keep up the pressure on the vendors to remove the clash with an important security programme (PSI:))))

Take care

Anthony

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It always seems impossible until its done.
Nelson Mandela
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