|andy10532||Issue with PSI not listing Firefox 4.0.1|
|24th May, 2011 12:31|
User Since: 10th Jan, 2011
System Score: N/A
I had updated Firefox from 3.6.17 to 4.0.1 about a month ago & the PSI didn't recognize the upgrade.I had been getting notification from the PSI that I had the 3.6/16 & have been having issues with Firefox reverting back to the 3.6.16 until the other day when it was upgraded to the 3.6.17.The path where FF is located is C:/Program FIles\ Mozilla Firefox & I had reinstalled the 4.0.1 several times & the PSI had still listed the browser as outdated & waiting for the update to be completed & as I previously mentioned, would revert back to the previous version.Today (5/24) I had noticed that it (FF) isn't listed at all.
I've also had intermittent issues with the manual not loading even though I have the latest Adobe Flash & am able to view other .pdf files
My system is a Windows XP with SP3 & 1 gig of ram.With this info,I'm hoping that someone would be able to help me figure out what the issue could be.Thank you in advance for any help given.
|Anthony Wells||RE: Issue with PSI not listing Firefox 4.0.1|
|24th May, 2011 14:47|
User Since: 19th Dec 2007
System Score: N/A
Read through this thread to see the (non)linkage between the Firefox 3.5.x ,3.6.x , and the 4.0.x platforms of Firefox :-
I suggest you open your Firefox and use the browser's "Help" drop down menu to update to the latest 4.0.1 version . Reboot and run a full manual PSI scan ; you should see version 4.0.1 as Mozilla Firefox listed "alphabetically" on the scan results page of the PSI (versions 2.0.x) .
If version 3.6.16 or 17 appears anywhere on the results page (even alongside 4.0.1) , then click the [+] next to the entry and post back here the full detected instance installation path . Using any 3.6.x installer link in the PSI will reinstall a 3.6.x version in place of 4.0.x so you need to find and probably delete (if possible) the old file .
It always seems impossible until its done.
Not a customer already?