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Forum Thread: Patch update (12.0.3 to 12.0.4) installation failure on Windows X...

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This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Photoshop CS5 12.x

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Yossarian Patch update (12.0.3 to 12.0.4) installation failure on Windows XP Professional
Member 10th Jun, 2011 09:56
Ranking: 3
Posts: 4
User Since: 27th Nov, 2010
System Score: 97%
Location: UK
Last edited on 10th Jun, 2011 10:08

PSI reports the following for my current installed version of Adobe Photoshop:

"This program was detected as Insecure, it is strongly recommended that
you apply the latest security patch from the vendor of the program.

The version detected of Adobe Photoshop CS5 12.x was 12.0.3.0 while the
latest version including one or more security fixes is 12.0.4."


So, I click on the Install Solution link, download the update and unzip it. However, when I attempt to install the patch, Adobe Application Manager initially displays a progress message stating that it is currently installing the patch, then displays the following message:

"Some updates failed to install.

The following updates were unable to install. If you wish to install these
updates, please fix the problems below and retry:

Photoshop 12.0.4
There was an error installing this update. Please quit and try again later.
"

I have retried installing this patch several times with the same outcome.

The path to the Photoshop program executable on my computer is "%ProgramFiles%\Adobe\Adobe Photoshop CS5\Photoshop.exe" and I am running Windows XP Professional (32-bit) with Service Pack 3 and all the latest updates from Microsoft.

I would appreciate any help or advice in resolving this issue.

--
Yossarian
Where was that stooped and mealy-colored old man I used to call poppa when the merry-go-round broke down?

M.Rehman RE: Unable to install update patch on Windows XP
Secunia Official 10th Jun, 2011 10:09
Score: 25
Posts: 41
User Since: 12th May 2011
System Score: N/A
Location: Copenhagen, DK
Hi.

Try to make sure that everything that has to do with Adobe Photoshop is shut down, through Task Manager "Processes" (Ctrl+Alt+Del > Start Task Manager; Tab nr. 2 from left of the 6 tabs at the top, named "Processes").

I don't know with Adobe Photoshop, and I don't know if it will solve your problem, but some software run multiple processes in the background, and not all of them are shut down when you shut down the program, and if some processes are running in the background, they may prevent any major software changes, such as updates etc.

Hope it helps.


--
Kind regards,

Munib Rehman
Secunia Support

Secunia PSI
http://secunia.com/vulnerability_scanning/personal
Yossarian RE: Patch update (12.0.3 to 12.0.4) installation failure
Member 10th Jun, 2011 10:21
Score: 3
Posts: 4
User Since: 27th Nov 2010
System Score: 97%
Location: UK
Thanks for the speedy response. I'm mightily impressed.

I have checked for running processes related to Photoshop using Sysinternals' Process Explorer and can confirm that nothing is running. The only Adobe process currently running is acrotray.exe.

--
Yossarian
Where was that stooped and mealy-colored old man I used to call poppa when the merry-go-round broke down?
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ddmarshall RE: Patch update (12.0.3 to 12.0.4) installation failure on Windows XP Professional
Dedicated Contributor 10th Jun, 2011 11:39
Score: 1210
Posts: 961
User Since: 8th Nov 2008
System Score: 98%
Location: UK
This might give you more information about why it failed.
http://kb2.adobe.com/cps/405/kb405816.html

Have you tried to update it from the Help menu in Photoshop?

--
This answer is provided “as-is.” You bear the risk of using it.
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