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Forum Thread: System score & patch history not working

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malnwick System score & patch history not working
Member 24th Jun, 2011 18:24
Ranking: 0
Posts: 6
User Since: 26th Jan, 2008
System Score: 96%
Location: CA
I have PSI 2.0 and my operating system is windows xp service pack 3. I have been a long time user of PSI and really like it and I have never had a problem. However, the 2.0 version will not show the system score or patch history. Everything else is shown on the dashboard.

Is there something I need to do to activate it?

Thanking you in advance for your help.

Margot Alnwick

Maurice Joyce RE: System score & patch history not working
Handling Contributor 24th Jun, 2011 19:29
Score: 11309
Posts: 8,723
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Margot,
Click on My Profile in the left of this thread. Your profile is there - at the bottom is a box "Show My System Score" - is that box ticked (Check Marked)?

Can U explain a little more about patch history & what U expect to see & where?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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malnwick RE: System score & patch history not working
Member 24th Jun, 2011 21:04
Score: 0
Posts: 6
User Since: 26th Jan 2008
System Score: 96%
Location: CA
Hi Maurice

Thanks for the reply. Yes I have checked the show my score box in my profile. Should I uninstall PSI 2.0 and then reinstall it?

The reason I like the system score and patch history graphs is that it motivates me to make sure everything is updated. I like seeing that I have maintained my system at 100%

Thanks for the help.

Margot
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malnwick RE: System score & patch history not working
Member 24th Jun, 2011 21:06
Score: 0
Posts: 6
User Since: 26th Jan 2008
System Score: 96%
Location: CA
Sorry, I did not fully reply to your question.

I should see the system scores and patch history graphs in the bottom half of my PSI dashboard.

Margot
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Maurice Joyce RE: System score & patch history not working
Handling Contributor 24th Jun, 2011 21:21
Score: 11309
Posts: 8,723
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Margot,
No harm in a reinstall - at least we then have a baseline.

Use this link:
http://secunia.com/vulnerability_scanning/personal...

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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malnwick RE: System score & patch history not working
Member 24th Jun, 2011 21:58
Score: 0
Posts: 6
User Since: 26th Jan 2008
System Score: 96%
Location: CA
Hi Maurice

I uninstalled and then reinstalled PSI 2.0. When I open the programme I still have nothing showing in the system score and patch history graph section on the bottom half of the dashboard.

I went back and updated my profile again, to make sure the show score box was checked.

Still the same problem. Is there anything else I can try?

Margot

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Maurice Joyce RE: System score & patch history not working
Handling Contributor 24th Jun, 2011 23:52
Score: 11309
Posts: 8,723
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Margot,
Sorry I have been awhile. I have not heard of any problems with the graphics for the dashboard with PSI version 2 & have been giving it some thought.

It could be linked to your profile issue but I am not exactly sure.

All is not lost & I appreciate why U want it to work.

Leave this thread open & hopefully @ddmarshall and/or Anthony Wells will chip in with ideas.

If all else fails I would write to Secunia Support for help. The contact is:

support@secunia.com

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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malnwick RE: System score & patch history not working
Member 25th Jun, 2011 00:11
Score: 0
Posts: 6
User Since: 26th Jan 2008
System Score: 96%
Location: CA
Last edited on 25th Jun, 2011 00:22
Thanks for trying.

Margot
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Anthony Wells RE: System score & patch history not working
Expert Contributor 25th Jun, 2011 17:12
Score: 2384
Posts: 3,280
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

Hi ,

There used to be sizing problems with certain monitors but I believe that was all corrected and I have not seen any problems reported here recently .

If you have version 2.0.0.3003 of the PSI (right click tray icon and select "About") , on the dashboard page , do you see the the score and patch blocks/modules taking up about one third of the page along the bottom , with the narrow left hand column also reaching the bottom , but with the display graphics missing ?? Or are the modules missing altogether ??

As Maurice has said , your case seems unreported before now and direct contact with support on Monday (CET) may be necessary , unless ddm has a brainwave !!

Take care

Anthony



--


It always seems impossible until its done.
Nelson Mandela
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malnwick RE: System score & patch history not working
Member 25th Jun, 2011 18:48
Score: 0
Posts: 6
User Since: 26th Jan 2008
System Score: 96%
Location: CA
Hi Anthony

Yes I have PSI 2.0.0.3003.

Yes I see the score and patch blocks and they do take up about a third of the bottom part of the dashboard page. The narrow column goes to the bottom. It is the display graphics that are missing. It is strange.

Thanks

Margot
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Anthony Wells RE: System score & patch history not working
Expert Contributor 25th Jun, 2011 22:30
Score: 2384
Posts: 3,280
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

Hi Margot ,

The data displayed by the PSI in the dashboard - and elsewhere - is related to your last scan and is stored on the Secunia servers . It would seem likely that support will need to look at that data for you on Monday ; in the interim , if you have time , you could check that your Secunia Profile set in the PSI is correct and (re)confirm it's registration , reset - but keep the same - your "settings" and run a full system scan .

Do all the other display features in each/all the PSI modules work and show current data ??

Cannot think of anything else .

Let us know what support have to say .

Take care

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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