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Frequently Asked Questions (CSI)

Answers to all Frequently Asked Questions for the CSI patch management software. From scanning & patching advice to security compliance information and technical support.

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CSI General

Expand What is the Secunia CSI?

Expand What is vulnerability scanning?

Expand How long has Secunia and the Secunia CSI been serving the market?

Expand Is the Secunia CSI a software solution or an appliance?

Expand My company already uses firewalls and IDS (intrusion detection systems). Why do I need a vulnerability scanner?

Expand Is the Secunia CSI using remote or agent-based scans?

Expand How often are signatures updated?

Expand Is your product CVE compatible?

Expand What type of company is typically in need of the Secunia CSI?

Expand What is SPS?

Expand How can I use the agent to scan my Mac OS X hosts?

Expand How can I scan App-V applications on my hosts?

Expand Can I create reports for my entire Secunia CSI environment?

Expand Is it possible to extract custom made reports from Secunia CSI 7?

Expand How can I change the configuration of my connected Secunia PSI hosts in Secunia CSI?

Expand How does SPS work?

Expand How do I delete outdated and duplicate hosts?

Expand Why do I sometimes get Partial scan status in my completed scans?

Expand Can I scan Max OSX and Red Hat Enterprise Linux with remote scanning?

 

Evaluation

Expand Is it possible to evaluate the Secunia CSI?

Expand How do I contact Secunia Customer Support Center?

 

Installation & Installation Requirements

Expand What are the minimum system requirements for running the Secunia CSI?

Expand On what operating systems does the Secunia CSI run?

Expand Does the Secunia CSI run on VMWare?

Expand How do I install the Secunia CSI on Windows?

Expand How long does a typical scan take?

Expand How does the Secunia CSI ensure efficient bandwidth utilization?

Expand What ports must be open in my firewalls for the Secunia CSI to function?

Expand How do I get the Secunia CSI to start automatically on Windows?

Expand How can I check to see if the Secunia CSI license is valid?

Expand How do I obtain a new license?

Expand Can I use the Secunia CSI if I have an IDS/IPS?

Expand Can I use the Secunia CSI if I have a firewall?

Expand How do I know if the Secunia CSI is using the most recent signature files when conducting a scan?

 

Scanning

Expand What types of programs does the Secunia CSI analyse during a scan?

Expand How can I use the agent to scan my hosts?

Expand Will CSI scan external devices?

Expand How many different types of software does the Secunia CSI detect?

Expand How does the Secunia CSI handle false positives and false negatives?

Expand Does the Secunia CSI require credentials to scan a target network?

 

Secunia CSI 6.0

Expand Can I integrate my existing patch management solution with the Secunia CSI?

Expand Can I scan non-commercial/custom software?

Expand What are Smart Groups?

Expand What are Smart Group Notifications?

Expand How does the Export feature work?

Expand Why should I use Active Directory Integration?

Expand What information does the Activity Log provide?

Expand Does the Secunia CSI 6.0 integrate with the Secunia Vulnerability Intelligence Manager (VIM)?

Expand Can I configure IP addresses that the Secunia CSI console can be accessed from?

Expand How do I get help?

 

Secunia CSI 7.0

Expand Superseded Secunia CSI 6 Features

Expand What are Smart Groups 2.0?

Expand I would like to login to the Secunia CSI with different credentials. How can I set the Secunia CSI to prompt me again for username and password?

Expand Do I need a server to install and run the Secunia CSI?

Expand I cannot find help in this FAQ. How can I contact Secunia support?

Expand Is it possible to run the Secunia CSI 7 in debug mode?

Expand What report file formats can the Secunia CSI 7 generate?

Expand What is the Secunia Daemon?

Expand What is the Secunia CSI 7 Plugin and why do I need to install it?

Reporting

Expand What types of vulnerability reports are available?

Expand Can users receive email alerts of changes in the scan result?

Expand What report file formats can the Secunia CSI generate?

Expand How does the Secunia criticality rating map to CVSS?

Expand What do the different severity levels in the Secunia CSI mean?

Expand Is it possible to extract custom made reports from Secunia CSI?

 

Technical - General

Expand What IPs/URLs/ports does the management console use to download the patch binaries when you build a package in the CSI 7 console?

Expand How can the Secunia CSI be used to allow scans of customer’s internal networks?

Expand Does the Secunia CSI provide assistance with fixing vulnerabilities?

Expand Can the Secunia CSI be used to scan removable/network drives?

Expand How many systems can I scan with the Secunia CSI?

Expand Does the Secunia CSI allow concurrent sessions from the same account?

Expand After creating a scan group and placing that group in the queue to be scanned, the Secunia CSI is not able reach the target systems. How can I troubleshoot it?

Expand I would like to re-install the Secunia CSI Graphical User Interface. Where can I find the Installer?

Expand I need to reset my Secunia CSI login credentials. How can I do it?

Expand Which systems can the Secunia CSI scan?

Expand The Secunia CSI is not detecting some of the software that I am sure is installed. How can I request new software to be added to the Secunia CSI?

Expand After launching the Secunia CSI, the solution stalls when checking for network connectivity. How can I troubleshoot it?

Expand Is the communication between the Secunia CSI Agent/Graphical User Interface and Secunia encrypted?

Expand Why is Windows Update necessary to the Secunia CSI?

Expand I would like to login to the Secunia CSI with different credentials. How can I set the Secunia CSI to prompt me again for username and password?

Expand Do I need a server to install and run the Secunia CSI?

Expand I cannot find help in this FAQ. How can I contact Secunia support?

 

Technical - WSUS / GPO / Certificates / Miscellaneous

Expand How do I publish packages that are larger then the default WSUS limit (384 MB)?

Expand How do I connect the Secunia CSI to the WSUS/SCCM?

Expand Where can I find more information about WSUS?

Expand What are the system requirements for using the Secunia CSI together with the WSUS?

Expand Is WSUS free?

Expand How do I force the Windows Update Agent to detect and download approved updates from a WSUS Server?

Expand What GPO settings need to be configured in order to deploy third-party applications using the Secunia CSI?

Expand How do I deploy the certificates to specific Hosts in the domain NOT using GPO?

Expand How do I export and install the certificates manually alt Import and create my own GPO?

Expand How to fix the error - Unable to verify and install the certificate to the hosts?

Expand How to handle the error 12045 when I try to install the Secunia CSI?

Expand How to address the error - the plugin “clrplugin.dll” could not be loaded?

Expand How to address error 0x800B0109, also known as “I have verified everything, it still does not work”?
Miscellaneous errors from the c:\Windows\WindowsUpdate.log:
-WARNING: Download failed, error = 0x800B0109
-WARNING: Digital Signatures on file C:\WINDOWS\SoftwareDistribution \Download\1234 are not trusted: Error 0x800b0109

Expand What to do when I get prompted with an error message “Invalid Path”, and that I need to add 'https://*.secunia.com' to trusted sites?

Expand I am running the Secunia CSI on Windows 2003/2008 server, and I cannot download the agent-file, csia.exe even though I have added https://csi5.secunia.com to trusted sites. What do I need to do?

Expand How to address problems when trying to print/download/save .PDF reports?

Expand What to do when I get a script debugging error while running the Secunia CSI?

Expand Is it possible to run the Secunia CSI in debug mode?

Expand What to do when I see unexpected behaviour while creating packages?

Expand How about the installed programs language options? Could it cause any issues for the Secunia CSI if am using a finnish version from Adobe, for exanple?

Expand What to do when the integrity check fails while starting the Secunia CSI setup file?

Expand I have installed the CSI Agent on a Windows 64 bit system and apparently this doesn't work. What can I do?

Expand I want to install the agent in Network Appliance mode, but with a different account rather than the one currently logged in. How can I do this?

Expand Can I connect to a replica WSUS server, or do I need to connect to the main WSUS server?

Expand When creating a GPO to distribute certificates I'm not able to find “Trusted Publishers” in my server?

Expand Can we use our own signing certificate?

Expand How can I view and manage the packages in the SCCM console?

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