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Frequently Asked Questions (CSI)

Answers to all Frequently Asked Questions for the CSI patch management software. From scanning & patching advice to security compliance information and technical support.

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CSI General

What is the Secunia CSI?

What is vulnerability scanning?

How long has Secunia and the Secunia CSI been serving the market?

Is the Secunia CSI a software solution or an appliance?

My company already uses firewalls and IDS (intrusion detection systems). Why do I need a vulnerability scanner?

Is the Secunia CSI using remote or agent-based scans?

How often are signatures updated?

Is your product CVE compatible?

What type of company is typically in need of the Secunia CSI?

What is SPS?

How can I use the agent to scan my Mac OS X hosts?

How can I scan App-V applications on my hosts?

Can I create reports for my entire Secunia CSI environment?

Is it possible to extract custom made reports from Secunia CSI 7?

How can I change the configuration of my connected Secunia PSI hosts in Secunia CSI?

How does SPS work?

How do I delete outdated and duplicate hosts?

Why do I sometimes get Partial scan status in my completed scans?

Can I scan Max OSX and Red Hat Enterprise Linux with remote scanning?

 

Evaluation

Is it possible to evaluate the Secunia CSI?

How do I contact Secunia Customer Support Center?

 

Installation & Installation Requirements

What are the minimum system requirements for running the Secunia CSI?

On what operating systems does the Secunia CSI run?

Does the Secunia CSI run on VMWare?

How do I install the Secunia CSI on Windows?

How long does a typical scan take?

How does the Secunia CSI ensure efficient bandwidth utilization?

What ports must be open in my firewalls for the Secunia CSI to function?

How do I get the Secunia CSI to start automatically on Windows?

How can I check to see if the Secunia CSI license is valid?

How do I obtain a new license?

Can I use the Secunia CSI if I have an IDS/IPS?

Can I use the Secunia CSI if I have a firewall?

How do I know if the Secunia CSI is using the most recent signature files when conducting a scan?

 

Scanning

What types of programs does the Secunia CSI analyse during a scan?

How can I use the agent to scan my hosts?

Will CSI scan external devices?

How many different types of software does the Secunia CSI detect?

How does the Secunia CSI handle false positives and false negatives?

Does the Secunia CSI require credentials to scan a target network?

 

Secunia CSI 6.0

Can I integrate my existing patch management solution with the Secunia CSI?

Can I scan non-commercial/custom software?

What are Smart Groups?

What are Smart Group Notifications?

How does the Export feature work?

Why should I use Active Directory Integration?

What information does the Activity Log provide?

Does the Secunia CSI 6.0 integrate with the Secunia Vulnerability Intelligence Manager (VIM)?

Can I configure IP addresses that the Secunia CSI console can be accessed from?

How do I get help?

 

Secunia CSI 7.0

Superseded Secunia CSI 6 Features

What are Smart Groups 2.0?

I would like to login to the Secunia CSI with different credentials. How can I set the Secunia CSI to prompt me again for username and password?

Do I need a server to install and run the Secunia CSI?

I cannot find help in this FAQ. How can I contact Secunia support?

Is it possible to run the Secunia CSI 7 in debug mode?

What report file formats can the Secunia CSI 7 generate?

What is the Secunia Daemon?

What is the Secunia CSI 7 Plugin and why do I need to install it?

Reporting

What types of vulnerability reports are available?

Can users receive email alerts of changes in the scan result?

What report file formats can the Secunia CSI generate?

How does the Secunia criticality rating map to CVSS?

What do the different severity levels in the Secunia CSI mean?

Is it possible to extract custom made reports from Secunia CSI?

 

Technical - General

What IPs/URLs/ports does the management console use to download the patch binaries when you build a package in the CSI 7 console?

How can the Secunia CSI be used to allow scans of customer’s internal networks?

Does the Secunia CSI provide assistance with fixing vulnerabilities?

Can the Secunia CSI be used to scan removable/network drives?

How many systems can I scan with the Secunia CSI?

Does the Secunia CSI allow concurrent sessions from the same account?

After creating a scan group and placing that group in the queue to be scanned, the Secunia CSI is not able reach the target systems. How can I troubleshoot it?

I would like to re-install the Secunia CSI Graphical User Interface. Where can I find the Installer?

I need to reset my Secunia CSI login credentials. How can I do it?

Which systems can the Secunia CSI scan?

The Secunia CSI is not detecting some of the software that I am sure is installed. How can I request new software to be added to the Secunia CSI?

After launching the Secunia CSI, the solution stalls when checking for network connectivity. How can I troubleshoot it?

Is the communication between the Secunia CSI Agent/Graphical User Interface and Secunia encrypted?

Why is Windows Update necessary to the Secunia CSI?

I would like to login to the Secunia CSI with different credentials. How can I set the Secunia CSI to prompt me again for username and password?

Do I need a server to install and run the Secunia CSI?

I cannot find help in this FAQ. How can I contact Secunia support?

 

Technical - WSUS / GPO / Certificates / Miscellaneous

How do I publish packages that are larger then the default WSUS limit (384 MB)?

How do I connect the Secunia CSI to the WSUS/SCCM?

Where can I find more information about WSUS?

What are the system requirements for using the Secunia CSI together with the WSUS?

Is WSUS free?

How do I force the Windows Update Agent to detect and download approved updates from a WSUS Server?

What GPO settings need to be configured in order to deploy third-party applications using the Secunia CSI?

How do I deploy the certificates to specific Hosts in the domain NOT using GPO?

How do I export and install the certificates manually alt Import and create my own GPO?

How to fix the error - Unable to verify and install the certificate to the hosts?

How to handle the error 12045 when I try to install the Secunia CSI?

How to address the error - the plugin “clrplugin.dll” could not be loaded?

How to address error 0x800B0109, also known as “I have verified everything, it still does not work”?
Miscellaneous errors from the c:\Windows\WindowsUpdate.log:
-WARNING: Download failed, error = 0x800B0109
-WARNING: Digital Signatures on file C:\WINDOWS\SoftwareDistribution \Download\1234 are not trusted: Error 0x800b0109

What to do when I get prompted with an error message “Invalid Path”, and that I need to add 'https://*.secunia.com' to trusted sites?

I am running the Secunia CSI on Windows 2003/2008 server, and I cannot download the agent-file, csia.exe even though I have added https://csi5.secunia.com to trusted sites. What do I need to do?

How to address problems when trying to print/download/save .PDF reports?

What to do when I get a script debugging error while running the Secunia CSI?

Is it possible to run the Secunia CSI in debug mode?

What to do when I see unexpected behaviour while creating packages?

How about the installed programs language options? Could it cause any issues for the Secunia CSI if am using a finnish version from Adobe, for exanple?

What to do when the integrity check fails while starting the Secunia CSI setup file?

I have installed the CSI Agent on a Windows 64 bit system and apparently this doesn't work. What can I do?

I want to install the agent in Network Appliance mode, but with a different account rather than the one currently logged in. How can I do this?

Can I connect to a replica WSUS server, or do I need to connect to the main WSUS server?

When creating a GPO to distribute certificates I'm not able to find “Trusted Publishers” in my server?

Can we use our own signing certificate?

How can I view and manage the packages in the SCCM console?

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